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Business Profile

Leather

James Leather

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well I had the same complaint everyone else has this bag is junk.. could have done better at ******* for 50 bucks.. he makes false misleading statements saying that they are coming from his leather shop which I believe is in ********* or something, yet the package is shipped directly out of *****.. he proves he's a liar the minute he ships the package... If he's going to lie about the country of origin of course he's going to lie about everything else.. it is very low budget and low quality

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False Advertising and Deceptive Business Practices Buyers Beware The bag I received does not match the product shown or described on the companys website. The leather finish is visibly different, and the bag includes a large, permanent bull logo that was not disclosed or depicted in any product images.When I contacted the company, they stated the logo is present on every bag they selldespite having clearly removed it from all online product photos (for every bag on their website). This is not only misleading but qualifies as a material misrepresentation under the ************************* (***) guidelines on deceptive advertising. According to the ***, an omission is deceptive if it is likely to affect a consumers decision to purchase.Despite this, the company refuses to issue a refund.

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had looked at a jacket on line at james leather I did not order it .But it come in the mail and their was a charge on my credit card. I try to contact them no response. I mailed the package back the same ****** arrived. Like the money to be put back on my credit card

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a leather messenger bag from the James Leather website approximately December 20th 2024. I received the item after receiving a similar item as a Christmas gift.On January 6th 2025 I emailed customer service asking for a refund of the item cost. I subsequently received an email giving shipping instructions but noting that only store credit was available and a web link together return policy. Note that the item was not even opened from the shipping wrapper it was sent in, thus it was completely new, unused and unopened.This return policy is indeed on their web page. Its all the way at the bottom, not in fine print but certainly not very noticeable. I have ordered hundreds of items from dozens of stores online and never felt like I had to review all their policies and procedures before placing an order. In this shopping landscape, one has the expectation of being able to return an item that's in new condition, perhaps paying a restock fee. I also asked for a customer service number to speak with the company and was informed they don't have one.This "hiding" of their return policy may be allowed but it certainly is deceptive. Few people take the time when ordering a product online to scroll through every link to verify company policies, and company's that stay in business should not have to. The fact that there is no recourse to contact anyone at this company is also quite shady.I am no expert so I don't knownif these practices are illegal or merely very deceptive. Having no way *except email) to contact the company is frustrating. Other consumers should be warned so as not to lose money as i have done.

  • Initial Complaint

    Date:08/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 6, 2024 I ordered a leather bag from James Leather and paid $218.65 with Discover credit card. on April 21, I received an email from James Leather saying product I ordered was no longer available and they would send refund. They have sent several emails stating refund was being processed and would be received in few days, but as of August 13 I have not received refund.

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a leather bag from James Leather and it was delivered 12/21/23, it was supposed to be a Christmas gift for my father. The bag was nothing like the photo and horrible quality. The stitching was coming off and bag had white powder all over it. There were cuts in the leather and box was damaged. The company stated that it was made with real leather but this was definitely not genuine leather. I emailed the company the next day explaining how unhappy I was with the product and requested a refund. The company agreed to accept the return and refund once the bag was sent back. They did not give me a return label and made me pay for shipping back the item. They stated they would give a refund after the item was sent back to them. I gave them the tracking number once it had be sent back to them in hopes to get my refund. The bag has been delivered to them and its been 8 months since I have gotten my money back. The company finally replied to my many emails saying they gave me store credit which is NOT what I was promised or wanted. The store credit amount was completely wrong as well. I paid $169.64 for the Crazy horse Buffalo Messenger Bag but was given $149.64 in store credit. I do not want any other item from this company. They do not answer their emails and the phone number on their website does not work. It is impossible to reach this company and now they have my money AND the leather bag in their possession. I am just looking to get refunded the amount for the bag.

    Customer Answer

    Date: 08/30/2024

    Better Business Bureau:

    At this time, I have not been contacted by James Leather regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:06/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I searched for leather mailbags on ******* and clicked on the James Leather's website. I ordered a bag and paid $169.64 via credit card on 01/22/2024. The bag arrived a few days later and wasn't even close to the representation of the product that I was shown online. I took the bag out of the plastic and spent all of 30 seconds evaluating it and realized the leather was thin and cheap, the color was red instead of brown, and the bag was scratched and scuffed up. I placed the bag back in the plastic and back in the box and contacted the company via email asking for a refund. I promptly received a response email with instructions to follow in order to get a refund. Per request, I took photos of the bag and submitted them to James Leather, along with the reason for return, and at my expense paid for return shipping via *** with a requested tracking number. This was done inside of the 14 day return window. The bag was received by James Leather and an email was sent asking if I would like to exchange the bag instead of a refund. I requested the refund, and was told via email that a manager would issue it to my card and to allow a couple of days for it to process. When recently checking my credit card statements, I realized the refund was never issued. This was almost 5 months ago. My computer suggests that I do not open their website for risk of virus, and the phone number on the BBB site is bogus. Thus, the only way I have to contact is to reach back out via email. I did a cursory review and realized this has happened to several other customers, as it seems standard practice for them to not issue said refunds. This business is shady at best, and should be investigated for consumer fraud. My hope is that you can help facilitate my refund. I can attach the email chain below, as well as *** tracking proof, and the photos I submitted of the bag itself. I appreciate any help you can lend.

  • Initial Complaint

    Date:02/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Leather Moto Jacket from James Leather in Nov. 2023. The jacket came from ******** and not New York stuffed in a 12x12x3 inch box. Upon opening the box the chemical smell was overwhelming. The quality of the jacket I received was nowhere near the one pictured on the website. It was thin plastic and not genuine leather as the site stated. Aside from the smell the product was trash. I quickly went to the site to find out where to send the jacket back and found out they offer a refund only. I called my CC and they refunded the charge and I sent the Jacket back to....*****? Not NY? Anyway, James Leather has the jacket back and last month they recharged me for it and my CC company is taking James Leather's side and not refunding me the money now unless I jump through more hoops. Their phone isn't correct and the address looks suspect. They don't answer online chats on both ******** and their websites. The only emails I got from them said exchange or refund only. Why would anyone want to do business with them after this? The exchange would be the same garbage. This James Leather business is a disgrace!

    Customer Answer

    Date: 03/25/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding James Leather has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *********************

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wife ordered leather bag for Christmas and it was way bigger than we thought so we are trying to return it but the company has no phone number and is not replying to our e-mails but they only give you 30 days for a refund and they said we need instructions on how to refund.

  • Initial Complaint

    Date:10/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a jacket back in for exchange and they have cut all communication and refuse to exchange jacket.

    Customer Answer

    Date: 11/17/2023

    Better Business Bureau:

    At this time, I have not been contacted by James Leather regarding complaint ID ********.

    Sincerely,

    *********************

James Leather is NOT a BBB Accredited Business.

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