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Business Profile

Leather

James Leather

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Leather.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a leather briefcase online, from James Leather in **. When it arrived it was sticky all over. It has bad stitching, the snaps to hold it closed are loose, and there was plastic and glue on the handle. I have called and noone answers. I have left several messages and emails. I would like to return the briefcase and get a refund.

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Mens leather travel bag and received the wrong bag. *** contacted ***** multiple times and we just keep sending emails over and over. I be sent pictures of the bag I ordered and the bag I received. The bag I ordered is still for sale on the web site so I assume you still carry it. I would like the bag I ordered and hope I dont have to send any more requests for the correct bag.Please help me with this situation cause going round and round sending emails back and forth isnt working for me. Thanks ****

  • Initial Complaint

    Date:08/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 7th 2022 I placed an order for the Casual Women Soft Leather Backpack. On July 13th I received delivery from ***** of a bag that was nothing like the bag I originally ordered. The bag received was NOT a bag listed on their website. The zipper was broken and quality was not true to the what vendor stated on their website. I emailed James Leather to dispute and request return of merchandise and refund. I returned the product on July 17th to an address in ******, ** (which if you look it up it is a parking lot surrounded by apartment complexes). I have been going back and forth for two months with the company to check on the status of my refund. *****, the representative, tells me they are having technical difficulties with their system. I have never heard of such a thing, it does not take two months to get a refund. I do not understand how this business can remain active with its unethical practices. As of today 8/29/22 no refund and as a customer, it is tiresome trying to resolve dispute with the company.

    Customer Answer

    Date: 09/23/2022

    Better Business Bureau:

    At this time, I have not been contacted by James Leather regarding complaint ID ********.

    James Leather, refunded me less than the price I originally paid. I have no idea how they made up a random amount to refund me. 


    Sincerely,

    ***********************


  • Initial Complaint

    Date:07/22/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bag purchase on 5/30/22 never received and I use a tracking device on all order I make online and it was alway on ready to be shipped stage meaning **** is awaiting package. I paid a flat rate of 200$ I just want my 200$ back

James Leather is NOT a BBB Accredited Business.

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