Reviews

Review Details

• Review fromTony S

  Date: 08/11/2023

  1 star

  Tony S

  Date: 08/11/2023

  VERY DISAPPOINTED. I PURCHASED A BACKPACK/BRIEF****. IT WAS DELIVERED PROMPTLY. I CONTACTED JAMES LEATHER AND TOLD THEM I DID NOT LIKE THE ****** SIZE OR FRANKLY THE QUALITY OF THE **** WITHIN THE 14 DAY PERIOD TO RETURN. THEY TRIED TO TALK ME INTO ANOTHER PRODUCT AND I SAID I WANTED A REFUND WHICH THEY AGREED TO DO. I SHIPPED IT BACK AND THEY ACKNOWLEDGED RECEIVING IT. THEN THEY SENT ME EMAIL AFTER EMAIL WITH EXCUSES WHY I HADN'T RECEIVED THE REFUND. I FINALLY GOT TIRED OF HEARING EXCUSES AND CONTACTED MY CREDIT CARD COMPANY AND OPENED A DISPUTE. THE CREDIT CARD COMPANY GOT MY REFUND IN FULL WITHIN A COUPLE WEEKS. PITIFUL BUSINESS PRACTICES.

  James Leather

  Date: 08/12/2023

  Firstly, I want to express my sincere apologies for the frustration and inconvenience you encountered during the return and refund process. It's clear that our service fell short of your expectations, and for that, I am truly sorry.Your feedback is invaluable to us, and I appreciate you sharing your perspective on the situation. We take every comment seriously and use it to continually improve our business practices and customer service.I fully understand your disappointment in the way your return and refund were handled. It's our aim to ensure that every customer receives a seamless and satisfactory experience, and I'm truly sorry that we let you down in this instance.While I can't change the past, I want to assure you that we are taking your feedback to heart. We are committed to addressing the issues you've highlighted and making necessary changes to prevent similar situations from happening in the future.I'm glad to hear that you were able to obtain your refund through your credit card company, even though it took longer than it should have. Your experience has highlighted areas where we need to improve our communication and efficiency, and we are working to do just that.Once again, please accept my deepest apologies for any inconvenience you've experienced. We appreciate your feedback and hope to have the opportunity to serve you better in the future. If there's anything further you'd like to discuss or if you have any questions, please don't hesitate to reach out to us.Thank you for taking the time to share your thoughts.

• Review fromJesse E

  Date: 07/17/2023

  1 star
  I ordered online, and paid for a leather briefcase from James Leather on July 2, 2023. The briefcase I received was not the briefcase I ordered. It looked similar but was a different model. I contacted the company to discuss the issue, they would only respond through email and no phone calls. I have been in a back and forth email communication with ***** and there has been no resolution. They make it out to be that it is the correct one when clearly it isnt and argue the point. I sent them pictures to prove my point and yet still say they dont see the differences when it is obvious. I just wanted to exchange it for the correct one. After researching reviews it seems that this is how they do business, prolong the resolution so that you will give up. I still have the incorrect briefcase and scared to send it back because people who have paid to ship back an item end up not getting the correct item they ordered nor a refund. Buyer Beware, do not do business with them, ****** learned never shop from an online store that does not provide a phone number.

• Review fromCurt K

  Date: 07/12/2023

  1 star

  Curt K

  Date: 07/12/2023

  Spent over 200$ on a leather backpack and 2 30 Cent screws came loose and fell out. 2 weeks of back and forth and finally was told they couldn't help me. Find a leather company that cares.

  James Leather

  Date: 08/12/2023

  I want to sincerely apologize for the frustration and disappointment you've experienced with your leather backpack. Your feedback is important to us, and I deeply regret that your concerns were not addressed in a satisfactory manner.It's disheartening to hear that such a minor issue as loose screws led to two weeks of back and forth communication without a resolution. I understand your frustration, and I want you to know that we take full responsibility for not meeting your expectations in this matter.Our goal is to provide products of the highest quality and ensure that our customers have a positive experience. The fact that you encountered this issue highlights a lapse in our quality control, as well as our customer service response, and I'm truly sorry for that.While I understand that you've expressed your desire to find a leather company that cares, I want you to know that your feedback is prompting us to take action and improve. We value your input and will be making changes to ensure that situations like this are addressed promptly and effectively in the future.I would like to extend our sincerest apologies for not meeting your expectations. If you would consider giving us another chance, I can assure you that we are committed to making things right. Please feel free to reach out to us directly, and we will do our best to provide a solution that meets your needs.Thank you for sharing your experience, and I appreciate your patience. We hope to regain your trust and serve you better moving forward.

• Review fromKhamise A

  Date: 06/19/2023

  1 star

  Khamise A

  Date: 06/19/2023

  I ordered one coat and received 2, I sent the other coat back and requested a refund. 3 months later no refund. I emailed and they said they are still processing the return, 6 months later still no return and they will not respond to my emails anymore. Literal theft! I returned the coat, I have proof they received it but they wont return my money!

  James Leather

  Date: 08/12/2023

  I want to express my sincerest apologies for the significant inconvenience and frustration you've faced regarding your order and refund. Your experience is inexcusable and does not reflect the standard of service we strive to provide to our valued customers.I fully understand your frustration with the delay in processing your return and issuing a refund. It's unacceptable that your request was not addressed in a timely manner and that your emails went unanswered. I deeply regret that you had to go through this ordeal, and I apologize for the distress it has caused.As of August 2023, we have implemented a new team that is committed to efficiency and ensuring that such issues do not arise again. While I cannot change the past, I want to assure you that your feedback has been taken to heart, and we are actively working to rectify past mistakes and improve our processes.

• Review fromTom M

  Date: 06/14/2023

  1 star
  STRONGLY advise AGAINST doing business with this company!But 2 items in cart, did not check out, however my info was saved through ****** and the order got proceeded. Within minutes of receiving confirmation of the order I tried calling them to cancel, but I wasnt certain I wanted to purchase them, the ***** Number on file is NON WORKING! So I emailed them immediately!Told them the situation and request the order be canceled since I knew it hadnt shipped!After emailing back and forth for 5 days, still no refund to my card and they have confirmed through email they didnt ship the order! This is definitely not a reputable business you want to do business with.Oh and when asked about the phone number being non working, they said they only communicate through email.James Leather is definitely a BUYER BEWARE!!!

• Review fromRoyal A

  Date: 04/29/2023

  1 star

  Royal A

  Date: 04/29/2023

  The jacket was very low quality so I requested a refund. After receiving a RMA# and other info to send the jacket back they refused to refund me after receiving it.

  James Leather

  Date: 08/12/2023

  I want to extend my deepest apologies for the disappointing experience you've had with our company. Your feedback highlights a serious lapse in our customer service and return process, and for that, I am truly sorry.Your frustration is completely valid, and I understand your disappointment with the quality of the jacket you received. It's essential that we stand by the quality of our products and the satisfaction of our customers, and I deeply regret that we did not meet your expectations in this instance.I'm also truly sorry to hear that your refund was not processed after the jacket was returned as per the instructions provided to you. This is not the level of service we aim to provide, and I understand how this situation has left you frustrated and dissatisfied.While I cannot change the past, I want to assure you that your feedback is being taken seriously. Your experience has highlighted areas where we need to improve, and I am committed to addressing these issues within our team.

• Review fromTimothy D

  Date: 04/19/2023

  1 star

  Timothy D

  Date: 04/19/2023

  I ordered a 2XL jacket and when I received it, it was incredibly small and stunk of chemicals. I contacted them and was told to return it and for an additional 10 dollars they would send me a 3XL. When I received that it was also to small and stunk of chemicals. So I returned it and have been getting the run around for my refund. I'm going to be contacted my credit card company for help. I hope something can be done about this company.

  James Leather

  Date: 08/12/2023

  I want to extend my sincerest apologies for the distressing experience you've had with our company. Your feedback underscores a significant lapse in our service and the quality of the products you received, and I'm truly sorry for any inconvenience this has caused you.The issues you've highlighted, from sizing discrepancies to the chemical odor, are deeply concerning, and they do not align with the level of quality and service we strive to provide. I deeply regret that we fell short of meeting your expectations in this regard.I understand the frustration and disappointment you've encountered throughout this process, including the challenges you've faced in obtaining a refund. Your experience is not reflective of our commitment to our customers, and for that, I apologize.We value your feedback and want you to know that we are actively working to address these issues within our team. We are committed to making necessary improvements to our processes to ensure that such situations are avoided in the future.I truly wish that we could have provided you with a more positive experience. While I cannot change the past, I hope that you can see our willingness to take your feedback to heart and use it to drive positive change within our company.Thank you for sharing your thoughts, and I sincerely hope that your concerns are resolved satisfactorily. If you have any further questions or need assistance, please do not hesitate to reach out to us directly.

• Review fromThomas S

  Date: 03/15/2023

  1 star

  Thomas S

  Date: 03/15/2023

  If I was able to give zero stars, I would have. After receiving my leather belt pouch for Christmas, I was mildly impressed with the overall look and feel of the product. However, after about 10 uses, the white stitching running parallel to the zipper began to ravel and become undone. I've tried 3 times to contact the vendor, through email and voice message, to no avail. Their customer support is nonexistent! I wish I had read this forum before I requested this pouch bag! My strong advice is to stay clear of this company!

  James Leather

  Date: 08/12/2023

  I want to express my heartfelt apologies for the disappointment you've experienced with our product and customer support. Your feedback has brought to light a significant gap in our service, and for that, I am truly sorry.Your experience with the stitching issue on the leather belt pouch is not reflective of the quality we strive to provide, and I deeply regret that you had to face this issue. Additionally, I understand your frustration with the lack of response when seeking assistance, and I apologize for this oversight.Your feedback has not gone unnoticed, and I want you to know that we have taken your concerns to heart. I'm glad to share that we've made significant improvements to our customer service since your experience. Our goal is to ensure that every customer feels valued and supported throughout their journey with us.While I cannot change the past, I want to assure you that your feedback has prompted positive changes within our team. We are committed to providing a seamless experience for our customers, and your experience has been instrumental in driving these improvements.If there's anything further we can do to address your concerns or if you would like to discuss this matter further, please don't hesitate to reach out to me directly. Your feedback is invaluable, and we hope for the opportunity to serve you better in the future.Thank you for taking the time to share your thoughts, and I'm truly sorry for any inconvenience you've experienced. We value your input and hope to regain your trust moving forward.

• Review fromElissa O

  Date: 02/17/2023

  1 star

  Elissa O

  Date: 02/17/2023

  Purchased a leather jacket for my man for Christmas. Decided it was too big and too orange so we requested to return for a refund. After several days back and forth with "*****" trying to force us to do an exchange, she finally gave the info on how to do a return. After following all their rules, my tracking info indicated that the jacket had been delivered back to them 4 days after shipping it. 15 days later I emailed the company asking where my refund was. ***** stated that she informed the financial **** to initiate my refund and that the money would be there in 3-4 days. A week went by, still no money. Emailed again and ***** said another week would be needed. Another 9 days and still no money. At this point I've realized that they are thieves and have stolen my money so I emailed ***** letting her know that I would be posting a negative review on their website to warn people not to buy from them. They of course blocked my review on their website. ***** responded saying that my money isn't stolen and they're "facing some issues and that's why you have not been refunded...the problem will be solved int he next few days and you will be refunded." Well guess what? Still no refund. So here's my review. I hope anyone that goes to that site sees this review. Looks like I'm not the only one they've stolen from. $225 ****** learned on my part. You've been warned.

  James Leather

  Date: 08/12/2023

  I want to sincerely apologize for the frustration and inconvenience you've faced during your interactions with our company. Your feedback highlights a clear breakdown in our customer service and return process, and I deeply regret any distress this has caused you.Your experience with returning the leather jacket and the subsequent delays in processing your refund is not at all reflective of our standards. I'm truly sorry for the series of miscommunications and issues you've encountered.I want you to know that we take your concerns seriously, and your feedback has prompted us to reevaluate and improve our customer service practices. Since your experience, we have made substantial changes to ensure that such issues are resolved more effectively and promptly.Regarding your refund, I want to assure you that your money has not been stolen. However, I understand that the delay in processing your refund has been frustrating and disappointing. We deeply regret that this process has not met your expectations and that our previous communication did not provide you with the resolution you deserved.If you're willing to give us another opportunity, I would personally like to assist in resolving this matter for you. Please provide me with the following information:Your order number.Any relevant details about your return and communication with our team.Once I have this information, I will work diligently to ensure that your refund is processed promptly and correctly. I understand that your trust has been eroded, but I hope that we can demonstrate our commitment to rectifying this situation.Your feedback is invaluable, and we are determined to learn from our past mistakes. If you have any further questions or concerns, please don't hesitate to reach out to me directly. I appreciate your patience and hope to regain your trust.

• Review fromKristin M

  Date: 01/22/2023

  5 stars

  Kristin M

  Date: 01/22/2023

  I received superior service from James Leather. Product quality of my purchase is excellent, and customer service exemplary. The return policy is clearly stated on their website, so please read before making your purchase. True, your item might arrive from overseas, but--if you really want to buy something--James Leather will respond to any issues you have and make things right. I was wary to order from them having read other reviews, but I have had a great experience working with them. Buyer remember--you get what you pay for, and kindness and patience stronger than anger. Thank you, James Leather, for a surprisingly good purchasing experience and a great quality duffel bag.

  James Leather

  Date: 08/12/2023

  Thank you for taking the time to share your positive experience with James Leather. We greatly appreciate your feedback and are thrilled to hear that you found the product quality excellent and the customer service exemplary.It's heartening to know that our efforts to provide a great purchasing experience and high-quality products have resonated with you. Your words reaffirm our commitment to delivering the best to our valued customers.Your insight about reading our return policy before making a purchase is spot-on, and we appreciate your understanding of the process. We take pride in addressing any issues that *** arise and ensuring that our customers' needs are met.Your willingness to give us a chance despite your initial concerns is truly appreciated, and we're glad that we could exceed your expectations. Your reminder about kindness, patience, and the value of a positive approach is something we hold dear, and we're grateful for your understanding.We're delighted that you're enjoying your duffel bag, and we hope it continues to serve you well. If you ever have any further questions or need assistance, please don't hesitate to reach out to us. We're here to help and provide you with the best possible service.Thank you once again for your kind words. We look forward to serving you in the future and continuing to deliver exceptional products and experiences.