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Business Profile

Leather

James Leather

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.67

Average of 24 Customer Reviews

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Review Details

  • Kriss H

    Date: 12/27/2022

    Kriss H

    Date: 12/27/2022

    BEWARE!!! These people have absolutely NO clue how to run a business. They are not even present to accept a return - I have to assume this is a side business. I paid $20 to return a product and was notified by **** "No Authorized Recipient Available". I emailed "LINDA" in Customer Service and provided tracking number and reply stated “We are informing our financial department to initiate your refund. We are hoping that you will be refunded in the next 3-4 days.”
    Refund never received, even after me notifying **** to redeliver package. After 2 months and ABSOLUTELY NO effort on their part whatsoever, now package is still undelivered. Too late for me to file a claim with ****...so these crooks have my money and I have nothing but a deficit of $150.00.

    James Leather

    Date: 08/12/2023

    I want to begin by extending my sincerest apologies for the distressing experience you've had with our company. Your feedback highlights a concerning lapse in our service, and I'm truly sorry for any frustration this situation has caused you.I understand the frustration and inconvenience you faced during the return process and the subsequent challenges with the refund. Your experience is not at all reflective of the standards we aim to uphold, and I deeply regret any dissatisfaction you've experienced.Firstly, I want to acknowledge your concerns about our availability to accept returns. While we strive to ensure a smooth return process, it's clear that there was a gap in the logistics of this particular situation. I appreciate your understanding and assure you that we are taking steps to prevent similar occurrences in the future.Regarding the return shipping, I want to clarify that your case is a rarity. We fully understand that postal services can sometimes make errors, and we apologize that this impacted your experience. Your feedback helps us recognize the areas where we need to improve our communication and support during such situations.I'm truly sorry that the refund process took much longer than anticipated. Your experience has prompted us to review and improve our internal processes to ensure that refunds are processed more promptly and efficiently.I understand that your trust has been compromised, but I would like to personally assist you in resolving this matter. If you could kindly provide me with the following information by email:Your order number.The tracking number associated with the return.With this information, I will work diligently to ensure that your refund is processed correctly. While I understand that the time elapsed has been frustrating, I want to assure you that we are committed to making things right for you.Thank you for your patience, and I apologize once again for any inconvenience you've experienced. Your feedback is invaluable, and I hope to have the opportunity to restore your trust.

  • Jimmy L

    Date: 10/07/2022

    Jimmy L

    Date: 10/07/2022

    I ordered a backpack from jamesleather.com and it was shipped promptly and I was thrilled when I opened it. It was exactly what I ordered. Incredible quality and great price. I am very happy.*****

    James Leather

    Date: 08/12/2023

    Thank you so much for sharing your positive experience with us! We're absolutely delighted to hear that you're pleased with your backpack from James Leather.It's wonderful to know that the backpack you received was exactly as you ordered and that you're impressed with the incredible quality and pricing. Your satisfaction is our ultimate goal, and we're thrilled to have met your expectations.If you ever have any questions, need assistance, or would like to explore more of our products, please don't hesitate to reach out. We're here to provide you with exceptional products and outstanding service.Thank you for choosing James Leather, and we look forward to serving you in the future.

  • Samantha A

    Date: 08/08/2022

    Samantha A

    Date: 08/08/2022

    Exactly 1 month ago I received my bag. The bag was missing a strap and I contacted the immediately. I was leaving on an international trip and they assured me I would have it before then. I have yet to receive the replacement strap and their customer service has been terrible! Absolutely no follow up and if they do respond to my emails its simply please give it a few more days. DO NOT BUY FROM JAMES LEATHER

    James Leather

    Date: 08/12/2023

    I want to extend my sincerest apologies for the experience you've had with our company. Your feedback sheds light on a serious lapse in our service, and I deeply regret the inconvenience and frustration you've faced.I'm truly sorry that the replacement strap for your bag has not been delivered as promised. It's clear that our customer service and communication fell short of meeting your expectations, and for that, I am truly sorry.Your feedback is incredibly important, and I assure you that we take your concerns seriously. While I cannot change the past, I want to assure you that your experience has prompted us to take a hard look at our processes and make necessary changes to ensure that this situation is not repeated in the future.

  • Audrey W

    Date: 07/11/2022

    Audrey W

    Date: 07/11/2022

    I just wanted to add to my former complaint it sounds like a lot of people on here think there is no recourse call your bank and get them to retract the charge and theyll go after James leather unfortunately at some point they will just open up under a different name but at least we can force them to do that all this business about them having a warehouse in ******** blah blah and then the items are being sent from a private individual in ***** something really wrong there

    James Leather

    Date: 08/12/2023

    I want to thank you for sharing your insights regarding your experience with us. Your feedback is invaluable, and I deeply regret any dissatisfaction you've encountered.I'm truly sorry for any confusion or frustration caused by the shipping and origin of our products. It's essential to us that our customers have a clear understanding of our operations. Please allow me to clarify that all our products are shipped from our warehouse in *****, ensuring that the highest quality standards are upheld.I want to apologize for any confusion that *** have arisen regarding our previous shipping practices. Your feedback is crucial in highlighting areas where we need to improve our communication and transparency.If there's anything further you would like to discuss or any questions you have, please don't hesitate to reach out to me directly. Your feedback helps us to continuously improve our processes and provide a better experience for all our customers.Thank you for taking the time to share your perspective, and I appreciate your understanding as we work to make things right.

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