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Business Profile

Compression Clothing

Tommie Copper

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Mar 20, 2025 ordered an adjustable arch ankle support sleeve. I paid *****. When I got it did not fit; way to small and there for not adjustable. I called the company and spoke to a woman. She told me they would refund the purchase keeping 7.99 for handling and shipping. They refunded $***** keeping $7.99. The sent a shipping order to put in the return. On Mar 31 I went to ***. They informed the company would not pay for the return and this happened with them all the time! I had to pay $9.71 to send it back. I was taken for the $17.91 purchase then the keeping 9.71 return. The return for 7.99 was a canard to disguise a rip off for a return fee which was the additional $9.71. Less the ***** refunded I am out ***** which is shipping both ways, I want that back! I paid for the item either with free shipping or that was included in the purchase as shipping. On the return the shipping fee was with held and the return not paid. This is deceptive.

    Business Response

    Date: 04/14/2025

    Good Afternoon,

    Thank you for contacting Tommie Copper. This order #******* was fully refunded the amount of $17.98 which was the amount paid to Tommie Copper for the item. In regards to return shipping costs, as per our policy all return shipping costs are responsibility of the customer, full policy here: *********************************************************

    Additionally, any funds given to a mail carrier are not available for us to refund as we have already disbursed all available funds associated with this order back to your original form of payment. 

    If you are in need of any refund receipts please reach out to ***********************************************************

    Best,

    Tommie Copper Support

    Customer Answer

    Date: 04/14/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    No further action is needed. The company refunded the purchase amount. 
    Sincerely,

    ****** ********



     


  • Initial Complaint

    Date:09/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with Tommie Copper on 8/22. Two weeks later, there has not been any tracking progress or response from Tommie Copper. The telephone customer service department that they have is rude and unprofessional. Having to place multiple calls and multiple requests for my order to be refunded because they do not prioritize customers. They prioritize the scheme they are operating, which happens to be pitiful. Refund the order that I never received ASAP. Also to remember to train your personnel. Horrible experience!!

    Business Response

    Date: 09/05/2024

    Hello *******,

    Thank you for contacting Tommie Copper. Your order was lost in transit due to carrier issue and this refund has been promptly completed as per your call on 09/05 to our customer care department. See the attached return receipt for refund confirmation.

    Thank you,

    Tommie Copper Support

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just bought them a month ago and both socks have holes in the heel. My husband and I got them at ******** He needs them and both socks have holes in them.

    Business Response

    Date: 03/07/2024

    Hello *******,

    I am sorry to hear of this product experience. Unfortunately, we are unable to exchange for items not purchased through TommieCopper.com as we do not have the same items for sale

    In order to receive assistance with this order the retailer from which this item was purchased would need to be visited for further assistance.

    If you have any further product specific questions or questions related to TommieCopper.com orders please reach out to us at ************ or ********************************* 9AM-4:30PM EST.

    Best,

    Tommie Copper Support

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a bra from ***** Copper online. Very soon after I ordered it I realized I ordered the wrong one. I contacted them and ask to cancel the order and they said they could not and the only way to get a refund is to send it back at my expense or refuse the package when it comes. I refused the package on Dec 26 2023. I called them recently to see when I would receive my refund of $61.69 and they told me that the package must have gotten lost or destroyed when it was being sent back to them and I would not receive a refund. I filed a complaint with my credit card company. I should not be responsible for damage to the package that I refused. It was sent by **** and they cannot help me locate the package. I feel that they should refund me the money along with an apology! This is a company I will NEVER do business with again!!,

    Business Response

    Date: 01/22/2024

    Hello ********,

    Thank you for contacting Tommie Copper. I do apologize for any inconvenience this may have caused, unfortunately once an order is placed as per our policy we are unable to cancel. However, once this order is confirmed delivered back to us this will be refunded by our returns department within 10 business days. *************************************************************************************************** indicates this is on its way back to us, please monitor tracking to allow appropriate time for this refund to occur. Please note that any initial shipping charges are non-refundable, this order will receive the appropriate refund once delivered back to us. If you have any further questions please let me know.

    Best,

    Tommie Copper Support

    Customer Answer

    Date: 01/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:01/18/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over this past Christmas Holiday I bought a Tommie Copper support Shirt for a family member as a present for $122.00 including shipping. (Order number *******). However the item was to small and a exchange request was initiated through Tommie Copper's system. The returned item was sent back and receive by Tommie Copper on 1/8/24, but to this day 01/18/24 I haven't receive ANY type of response. I have tried calling and emailing them numerous times, but still no answer when calling their customer service ***************), nor any feed back from any email. Resolution I am seeking is a exchange of a Size Medium for a size X-Large. If this too difficult for them, then a full refund.

    Business Response

    Date: 01/19/2024

    Hello ******,

    Thank you for reaching out and I am happy to provide an update. We have received your return at our warehouse on 01/08. Thank you for taking the time to send it back to us.  

    Our team is dedicated to ensuring smooth and efficient processing of exchanges. Please note that it may take up to 10 business days (01/22) from the date of receipt for us to complete the necessary steps for your exchange.  
    We appreciate your patience and understanding in this process. Once the exchange is processed, well notify you immediately via the email used to place the order. If you have any urgent inquiries or require further assistance, please dont hesitate to reach out to us, *********************************

    Best,

    Tommie Copper Support


    Customer Answer

    Date: 01/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Purchased 2 Shoulder Support Bras with zipper ordered on December 10, 2023 and arrived December 18, ******. Amount of purchase $128.96 3. Guarantee is for quality, performance, and fit of all our products. If you are not completely satisfied with your Tommie Coopper purchase or need a different size, on most items, we accept returns and offer free size exchanges within 60 days from your date of purchase. That is what it says for return policy. IT does not say that consumer has to pay the return postage if it is does not fit and they guarantee the fit,..and the size chart was what should fitand it was very flimsy and did not support at all. They insist I must pay to return postage for their misleading advertising on the garment and the fit.4. They have not resolved the problem. I tried to call customer service to talk to a human and was on hold for 20 minutes before I finally hung up. I sent an email and got an automated one back and then they insist I still must pay the shipping to return it.5. The issue is Advertising and quality and fit is not true. It was flimsy and did not support shoulders at all. The size was correct as per their sizing chart but not true to size as it did not fit. It should also not say IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR TOMMIE COPPER PURCHASE they should add that you are welcome to return the items for a return postage fee by customer. It does not say that.Thank you

    Business Response

    Date: 12/20/2023

    Hello,

    I am sorry to hear this item did not work out for you. As previously mentioned we are happy to complete a free exchange in this case. However, if you do not wish to keep the product you are responsible for all return shipping costs as per our policy which can be found here ************************************************************. Once a return is will received we will process any refund for the cost of product, if you have any further questions regarding our process please contact us directly.

    Best,

    Tommie Copper Support

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned two orders totaling $250.I spoke with a representative first explaining the reason for the return( did not fit properly) and that I had misplaced or accidentally discharged the invoice from one of the orders. I was told to only include the order numbers and that I could return both in on return package. I placed each order in the bags they came in with the order numbers attached to the each. I received verification via **** tracking received and accepted by a person. I called three weeks after that date received and was told that yes it was received. Two calls and 3 months later I have not received any response or refund. I have just today completed a complaint through Pay PAL and complaint response was items not returned or destroyed . This company just robbed me a 75 year old with only social security, no **** no pension, living alone and in need of many things. I have cried and lost sleep and can now only pray for the demise of this company.

    Business Response

    Date: 12/19/2023

    Hello ******,

    It has been determined you have contacted our customer care department for assistance in this matter. A refund will be issued once we have confirmation that your chargeback cases have been closed the funds will be released back to you.

    Thank you,

    Tommie Copper Support

  • Initial Complaint

    Date:12/09/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #******* ($70.86) - retured for size exchange 11/24/23, package was received and acknowledged 11/28/23 by Tommie Copper.Order #******* ($125.74) - order acknowledged by Tommie Copper on 11/24/23. I have not received either of these orders, payment for both orders have clearedall I want is my merchandise.

    Business Response

    Date: 12/11/2023

    Hello *******,

    Thank you for contacting Tommie Copper. In regards to order #******* we have received your exchange and it is processing, please note this process can take up to 10 business days **************************************************************************** . This is due to ship tomorrow as the exchange was received 11/28. Tracking for order #******* indicates delivery to the provided address was completed as of 11/30, **************************************************************************************

    For more assistance in this matter, please contact our customer care department directly so we may offer solutions.

    Best,

    Tommie Copper Support

    Customer Answer

    Date: 12/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    In reference to your inquiry, I have no received the exhange package from Tommie Copper (not surprised) they keep making commitments and nothing.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **********************************




     

    Business Response

    Date: 12/21/2023

    Hello,

    Both of these orders are in transit to you see tracking below, expected delivery date is 12/20 & 12/23

    ******************************************************************************************

    ******************************************************************************************

    If you have any further questions please contact Tommie Copper ************* directly.

    Thank you,

    Tommie Copper Support

    Customer Answer

    Date: 12/29/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    o Whom it ***************************************** ************* ******* *** **** ********** ********** ************ ****** **** ****** ** *** ***** *********** ****** **** ************** ******************* ******* ********** ****** *************
    Merchandise finally received.
    ***


  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the tommie copper pain relief liquid spray for my carpal tunnel and sprayed it on my arm, not 5 min goes by and my arm is on fire . Washed it over several time . I ended up with second degree chemical burn and ended up in the **

Tommie Copper is NOT a BBB Accredited Business.

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