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Business Profile

Compression Clothing

Tommie Copper

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Leticia A

    Date: 01/24/2024

    Bra front zipper malfunctioned. Sent bra back for replacement. Tommie copper paid return postage. 2nd bra received same problem with front zipper. Had to pay return postage myself ($20.96). Tommie copper owes me $20.96 since their product lacked quality control.

  • Lisa D

    Date: 11/08/2023

    Sizing chart totally inaccurate.Bought a bra from them using the sizing chart provided online. I have been professionally sized for a bra so based on that and why I normally wear, I bought the XL. Not only is the zipper defective but the cup size is about 3 sizes too small!! I called customer service and she told me the only thing they can do is to send a replacement. I told her that if I get a larger size to accomodate the cup size then the ribcage size will be way too big. Their sizing chart is inaccurate and that isn't my fault as the consumer, and since it is their fault for providing incorrect information upon which I based my purchase, they should be the ones to pay for the return shipping costs. She said she offered me a solution and I wasn't taking it. I explained again that she was NOT offering a viable solutions since their size chart was incorrect and couldn't accommodate my size. She said there was nothing else she could do for me, that I was responsible for paying return shipping. I asked to have the call escalated and she said there was no one else, she was the only one who could handle the call. I asked for the name and contact information for anyone else at Tommie Copper that I could write a complaint to, like the owner, and she said she wouldn't provide that information. This is outright misrepresentation of their products and consumers are basing purchases on that incorrect information without them acknowledging or being willing to take responsibility. I see others have complained about the same or similar things happening to them. This should not be allowed.

  • John A

    Date: 01/16/2023

    I ordered an infa red wrap for my wife and it does not work like they said. I called and they were so rude and they hung up on me. Please don't buy anything from this company.

Tommie Copper is NOT a BBB Accredited Business.

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