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Business Profile

New Car Dealers

DCH Honda of Nanuet
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car has gone there for oil changed as my service records will reflect. My last service they advised me my underbody cover was never put back on. Called dealer Wednesday spoke to a man who stated to me was the service supervisor comes to find out he was not. The real supervisor called me back Thursday. He told me they are not responsible for that. Then he stated to me my service from 12/14/24 wasnt even in their system.

    Business Response

    Date: 12/26/2024

    We apologize for the inconvenience caused to you. I know one of our managers reached out to you and ordered the part it will be installed at no charge to you.

     

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a lease of a honda pilot trailsport the reason why I went with the trailsport was because it comes with a towing hitch when the car arrived and I wanted to make m y first tow I removed the cover to plug in the trailer and to my surprise there was no wiring harness just an empty cover I tried calling a few times and was transferred to multiple ppl but the issue was not resolved

    Customer Answer

    Date: 10/07/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* *******



     

DCH Honda of Nanuet is BBB Accredited.

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