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Business Profile

Collections Agencies

Top Line Reporting Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in September I recognized a company reporting on my credit report that I have no knowledge of. I called them from September-January and never was able to get someone on the line. After searching their website and seeing them mention that disputes are faster through email I decided to email them on 2/2/24. When I emailed them my issue in fact did respond. I asked for them to call me a few times. They called once but I missed it. But they stated that after investigating my account they see that it should be removed. I requested a letter from them stating that and they have gone completely ghost on me. Ive emailed them about 10x requesting a letter and havent heard from them since 2/5/24. Whatever they are reporting on my credit isnt mine and its stopping me from being able to move. So now Im homeless with my kids. Which if they just send the letter I requested I could move. But here we are 2 weeks out and I have no letter or no response from them. Thats very unprofessional for them to never answer the phone and stop responding to emails. I just want a document stating they said they would remove the account so that I can move .

  • Initial Complaint

    Date:11/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon reviewing a copy of my credit report and I found major discrepancies and erroneous information regarding the creditor Top Line Reporting Inc. See the attached copy of my credit report; the errors have been highlighted. Top Line Reporting Inc. only submitted erroneous credit information to ************************* This company excluded the erroneous information from Equifax and Experian Credit Bureaus which is in violation of the Fair Credit Reporting Act By the provisions of the Fair Credit Reporting Act, I demand that these items be investigated and removed from my report.

Top Line Reporting Inc. is NOT a BBB Accredited Business.

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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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