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Expanse Financial Technologies, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had money taken out of my direct Deposit account with this business for goods that I NEVER purchased.Fraudulent charges that they let go through.

    Business Response

    Date: 09/15/2022

    We are in receipt of the customers transaction dispute and an investigation is being performed.  We refer the customer to that process where customer updates will be provided.  We consider this complaint closed.

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to avid about my friend stealing my phone which Im guessing she stole my card also. The representative was being very rude and nasty when i was explaining to her the situation. So I called back gotten the same lady she basically said go over the transactions and fill out the forms and send them over. Now Ive gotten a letter saying they are closing my account because someone stolen my money. At this point I dont care what actions they want to take I know my money better get reimbursed and my card better not get shut off until I walk into the branch and take my money off they owe me. They are a rigged up company and they let people steal from you and dont care.

    Business Response

    Date: 08/31/2022

    This customer's dispute is under review following an appeal filed on August 29, 2022.  Customer is advised to follow the dispute appeal process which includes providing us with any additional information that has been made available since the submission of the original dispute.  

     

    We consider this complaint closed and refer the customer back to the disputes appeal process.

    Customer Answer

    Date: 08/31/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here] I do not accept this business response the denied the original claim thats why its in the appeal process. My next step will be filing an complaint with the federal trades commission.

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *****************************




     

Expanse Financial Technologies, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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