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Business Profile

Publishers

Stratton Press Publishing, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stratton Press Publishing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stratton Press Publishing, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date : ********* Money paid for the service : $ 2000 Commitment: promote and sell my book and pay back 100% royalty money( violation of the publication agreement)Nature : refusal to approve my book title transfer to my IngramSpark's account. Business refused to resolve the problem. Business

    • Initial Complaint

      Date:02/21/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been calling me for years. They generally call about once a month. They think I am an author and they are trying to sell their services. I am not an author. I always tell the caller that I am not an author and I always ask them to not call me again. Every time I receive a call from a new phone number, I block it. However, I see that they always leave messages (which I am able to retrieve). I am not an author and I would like them to stop calling me. They started calling me about 7-10 years ago.

    • Initial Complaint

      Date:01/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Stratton Press to publish a book for me. We were working together well, then suddenly the company went blank on me. I keep calling but all I hear from them is a recording promising to call me back. That has been going on for more than 6 months now.I would like to hear from the company, and get an explanation of the problem. If they cannot publish my book, as contracted, then I need to have my money, and my photos returned. I do need to get some kind of response from the company.

    • Initial Complaint

      Date:12/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Stratton Press Publishing, LLC regarding complaint ID ********. As mentioned in my complaint, they don't pick up calls and don't even answer to emails. 

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:09/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2019 I signed a contract with Stratton Press to publish my book. In 2020, my book was republished by Stratton Press under the title, What If She Knew She Was Powerful. According to the contract, I was to receive a royalty check every 3 months. I've only received one check in the last 3 years. Recently I attempted to reach out via email and phone to contact Stratton Press to receive information on my royalties. They have not responded and I am still awaiting information from them. Also, I have found that the book continues to be sold on Amazon and through *** books. I've reached out to Amazon and *** books with no reply. At this point, I am requesting assistance with contacting Stratton Press, as well as receiving my unpaid royalties.

    • Initial Complaint

      Date:06/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Stratton Press Publishing, LLC regarding complaint ID ********.

      Sincerely,

      ****************
      eep reaching out through other numbers.

    • Initial Complaint

      Date:06/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Stratton Press Publishing, LLC regarding complaint ID ********.

      Sincerely,

      *************************
      k, for the stock of their new store in ********. The first of May 2023 I was contacted by a new employee asking again for 1 thousand dollars for membership. I asked for printed copy of what I have paid for, knowing this was offered previously. I did not receive any response. My books are "Don't Forget " and "Don't Tell". I have attempted contact with 4 different employees I worked with, phones a recording stating unavailable. On line while searching the company now I seen the company has 0 employees. I have no books, no support, or proof that any book was ever printed for me.

    Stratton Press Publishing, LLC is NOT a BBB Accredited Business.

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