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Business Profile

Online Retailer

SKG Group Holdings LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part from this company on December 11, 2024. After failing to receive the part within the specified time, I made contact with the number provided, on 1-13-25 and 1-14-25. I was told that the part would be shipped out the next day. To date I have yet to receive the part. I would like to receive a full refund. I will purchase the part elsewhere.

    Business Response

    Date: 02/19/2025

    Hello,

    We have already refunded full amount.

    Thanks

  • Initial Complaint

    Date:09/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parts IPS sent the wrong part to my house. It was wrong and not useable by my for my ** refrigerator. I had to pay $28.72 to ship this wrong part back to them. This was their mistake and I should not have to pay for the return shipment.

    Business Response

    Date: 09/20/2024

    Hello,

    We have already refunded full order amount. According to our return policy we don't refund return shipping charges.

    Thanks

    Customer Answer

    Date: 09/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved by their response.

    The part that was sent to my home is clearly the wrong part.  It has a 10 pin serial connection, where the required part is an 8 pin connection (see newly attached pictures which were also provided to the business).  This was their companies mistake, and regardless of their return policy, the mistake was not mine, and I should not be liable for it.  A representative of PartsIPS informed me over the phone to "return the part in new condition, and they would reimburse me for the mistake when it was received."  I want my money that I had to spend to correct their issue ($28.72).

     

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***** **********




     

    Business Response

    Date: 10/01/2024

    For returns, customer need to arrange to ship back the part. This is part of our return policy. Apart from that full order amount was already refunded.

    Customer Answer

    Date: 10/01/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    This was not a "return".  ************ shipped the wrong part

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***** **********




     

  • Initial Complaint

    Date:09/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order a part for my fridge. Their website was very confusing and the wrong part came. I accepted the fact I would have to pay to send it back along with a restocking fee. Took the company a long time to get back to me via email. No one answered when I called. I shipped the part back **** months ago and no refund. They are asking for the tracking number which I do not have anymore since it was a long time ago. Seems this company has zero customer service skills and do not want to refund for returns. This is a pattern. Buyer BEWARE~

    Business Response

    Date: 09/13/2023

    We have processed refund.

    Thanks

  • Initial Complaint

    Date:07/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested the partial amount for the item I ordered. I ordered and received two different refrigerator bins from this company, PartsIPS.com on July 15, 2023.One was correct, and the other did not fit in my fridge at all. It is not the same part that is pictured on their website, which is what I need. It is much smaller and a different shape.I emailed them the day I received the package to let them know they sent the incorrect part, as the part I needed showed the CORRECT image on the website.They responded that they had sent the correct part according to their website (even though the image is CLEARLY not what was sent) and I could return it. They emailed an invoice indicating that I would be refunded 20% less than what I paid, and I would have to cover the return shipping fee on am item THEY shipped incorrectly. They state in their return policy that they deduct 20% restocking fee and it is the customers responsibility to cover the return shipping fees. This would be acceptable if I had ordered the incorrect part. However, they sent something that looks nothing like what is pictured on their website. This is not my mistake, it is theirs, and to be expected to lose 20%, plus an additional $12 return shipping fee is robbery.There are hundreds of reviews of this company stating the same thing: ************ sends the incorrect part, and expects the customer to return with 20% less and return shipping fees. This is a scam, and it is blatant theft. The phone number to the company does not work, which indicates poor and shady business practice. I am requesting the full amount that I paid $36.24 and $5.49 shipping, because they knowingly sent the wrong part. OR, I will return the part for the FULL $36.24 that I paid refunded back to me, plus the shipping fees I incur to send it back.

    Business Response

    Date: 07/31/2023

    Hello,

    We are unable to process refund as customer has files full order value dispute.

    Thanks

  • Initial Complaint

    Date:07/07/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase, received a damage part. No matter how many times I call, the number rings then disconnects. I contacted via email to receive a phone call and they say it's not possible. I don't do well explaining via email and am uncomfortable with it due to anxiety.

    Business Response

    Date: 07/11/2023

    We have refunded the full amount.

     

    Thanks

    Customer Answer

    Date: 07/11/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    I have responded, but I also asked to talk via phone as my anxiety goes through the roof via email and I don't remember prior conversation and they refuse.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 07/11/2023

    We have already processed refund 

  • Initial Complaint

    Date:03/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered part # ******** per the description it indicated. A set of grates. They only sent me one. I contacted them by email. They said I received 2 deliveries and sent me the tracking numbers. I responded back and told them that is true. One delivery was the 2 screws and the other was one grate. I told them, true but if you look at the *** tracking information you can see one delivery was for .70 which is the screws and the other is ****lbs which is 1 grate. The grate is cast iron. They sent me the tracking numbers. I have called them over 30 times and never answer. Till 03/15/2023 someone finally answered. I expained everything to them and they said they had to check in to it. 4 days later I emailed again and they informed me they will be changing the description of the grates. All I want is the second grate. Order DetailsBilling AddressShipping Address Order Number:****** Order Details:************************************************************ Date Ordered:Friday, March 3, 2023 Shipping Method:*** Ground (3-5 days)************************************************** ******************************************************************************************** ******************************* ****************************************************************************************** NamePriceQuantityTotal *********************** *******$2.032$4.06 Maytag ****** **** ******* - Part# ********$106.401$106.40 Sub-Total:$110.46 Shipping:$12.99 Tax:$11.21 Order Total:$134.66 Please don't hesitate to contact us, were here to help you with any questions you may have, advice or technical support.SKG ************** LLC, ***************************************************************************** *********************** Support +************** or submit your request at Contact **

  • Initial Complaint

    Date:01/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a Frigidaire dishwasher. I ordered a product labeled Frigidaire BASKET SILVERWARE 2 - Part# *********. The silverware basket that was pictured on the PartsIPS website when I ordered the part was the correct silverware basket and would have worked as a replacement to my broken Frigidaire dishwasher silverwate basket. What I received from PartsIPS - listed on the shipping box as an "Electolux Basket Assembly, Silverware, W/2" and on the packing slip inside it is listed at Product "WCI **********" from "Pick List *******" - however, was not what I ordered and did not work as a replacement basket for my dishwasher. I called PartsIPS, and all they would say on the phone is that I would have to email them with any issues related to the product received. Over email ******* wrote that: "We did mention on website that we will send out substitute part, which was a lie, as the product page did not use the word substitute, and PartsIPS has made no offers to send the correct part or provide refund for my purchase. Second, even if it did say "substitute part" - which it did not - the part sent me is not an acceptable substitute for the order. For example, when compared to the Frigidaire item I am replacing (which was shown in the PartsIPS product page picture when I made the purchase), the received basket is not long enough, it does not separate into three pieces, the plastic separator between the first two and last two segments of the basket is too high and on one level, it does not have as many basket segments to hold silverware, it is an Electrolux (not Frigidaire) part, and it does not fit well in the Frigidaire dishwasher. All those deficencies makes the part sent to me NOT a substitute, and certainly not an acceptable substitute, for the Frigidaire silverware basket, and NOT an acceptable replacement part for a Frigidaire dishwasher.

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered parts from this company a month ago, part was damaged. I have sent several emails with pictures of damaged part and did not get any response. Now when I try to call the number, it says the number is disconnected. I sincerely hope they are out of business.

  • Initial Complaint

    Date:11/22/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dryer seal #********. WP********. On 11/12/2022.The total cost charged to my credit card was $52.26. I received the product on 11/18/22. When I opened the package one of the rubber attachments was not attached to the rubber ring. The part is damaged. I contacted PartsIPS, and sent them pictures of the damaged part. They are telling me I have to pay a 20% restocking fee and pay for the shipping to return the part. Then they will refund me the difference. Im not asking for a refund Im asking for the same part to be sent undamaged. I dont feel this is ethical for a company to send you me a damaged part and then I have to pay the extra money because they wont exchange it.

    Customer Answer

    Date: 12/17/2022

    Better Business Bureau:

    At this time, I have not been contacted by Parts International regarding complaint ID ********.  I also contacted my credit card company and gave them all the documentation. They also have not received a response from PartSIPS, so they temporarily gave me back the $52.26.   They stated they are making one more attempt to reach out to PartSIPS and I have to wait another 45 days. If they hear back from the company they may have to reverse the credit.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:10/24/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order. IMMEDIATLEY called to cancel. Person on the other end who sounded like they were on a cell phone said just send an email. I had already sent one. I told him that. He said they would take care of it. I got shipping information the next day from them. Replied to that email to cancel. Package arrived and I refused delivery. They've not responded to one email, but they refunded me $24.26 LESS the amount I paid. I'm assuming for shipping fees even though I called and emailed to cancel within 5 minutes of purchase. I've already started they dispute process with on my credit card. Do NOT use this company.

    Customer Answer

    Date: 11/22/2022

    Better Business Bureau:

    At this time, I have not been contacted by Parts International regarding complaint ID ********.

    Sincerely,

    ***********************

SKG Group Holdings LLC is NOT a BBB Accredited Business.

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