Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered part WPW10106710 from Parts IPS. The picture showed the testing probe for $164.17 (plus shipping of $12.99 and tax). I ordered the item. I received an order confirmation. Today, I received a different part in the mail. Part W11224254 from Reliable Parts (another parts distributor). The part that was sent is a testing kit, but not a testing probe, like shown on Parts IPS Website (or the part number on my invoice). The part sent is only $7.83 on Reliable Parts at ****. This is an entirely different part than what I ordered. I only wanted the actual part ordered from this company. I have emailed them to request a refund. I don't want to pay a 20% restock fee or the shipping they charged, as they sent a completely different product (marked up almost 21 times what the **** is). I would have never, ever ordered this product from this company. This is very deceitful. This company must know that the wrong product is shown. I will be putting in a dispute with my credit card company after 24 hours if I don't hear back from them. This was NOT a purchase I would ever authorize. I have attached a copy of my invoice received from the company upon order. I also have a printout directly from their website (where it goes when I click on the link to view order details). Neither the invoice, nor the order details on their website (as of tonight) show that the part sent was different.

  Customer Answer

  Date: 10/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The business has provided me with a full refund.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product labeled part #WD28X21715. However, I was sent a different part then I was informed it is a replacement part. However, the replacement part does not fit my dishwasher. The part I placed an order for fits, not the part the company decided to send me. Upon contact, I was told they do not carry the part that I ordered, even though it shows in stock. For a return on an item that I did not order, they would charge me to pay for my own shipping and a 20% restocking fee which would make it so that I barely receive a refund at all. I would like the correct item sent, or a full refund including the company paying for the return shipping and I do not want to be charged a restocking fee for their misleading sales tactics.

  Customer Answer

  Date: 10/13/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Parts International regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Whirlpool Maytag Jenn-Air cooktop electric radiant cartridge (Model # ******) on ************ online on 05/19/2022 for $328.48 (Order#: ******). Once I got the product, I opened the box and found the product was already broken (they shipped a damaged product to me), and I can't use the product at all. I called them right away at ************ that was listed on ************ and emailed them about the problems, and didn't get any response from them. Then I called them at the number and emailed them several times, and the phone calls were never answered, and there was no email response at all from ************.Then I communicated with my credit card company and asked the credit card company to communicate with ************ for refund or replacement of the product. However ************ denied the credit card company's request.Then I attempted to communicate with ************ again, and they insisted that it was over the return and refund period although I explained to them about the efforts that I have attempted to resolve the problem.Now I have to file a complain with BBB to resolve the problem

  Business Response

  Date: 09/12/2022

  Hello, we received first email in July whereas part was send in **** Since it's over 30days we cannot process return.

  Customer Answer

  Date: 09/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I attempted to contact with the business once I received the product, but the business didn't answer phone calls and respond my emails, and therefore I had to contact my credit card company to resolve the issue. However the merchant refused my credit card company's request, and I had to contact with the business again (they never answered phone calls, and they answered emails at this time since they knew who sent the emails), and at that time, the merchant stated that the refund or replacement period was over and refused to refund it.
  

  I did attempt to resolve the issue right after I received the product. However the merchant used a trick of not answering phone calls and not responding emails at beginning, which was within a period that they claimed as refund or replacement period (it was not on the sale contract). If you look at other complaints to the merchant, customers had similar experience of not getting answered on phone calls or emails. They intended to delay the process and then used over refund period as a pretext to deny their wrong doing.

  Still demand full refund.
  

   

   
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business Response

  Date: 09/13/2022

  We had mentioned on website that we will send replacement part. We are giving opportunity to return the item.

  Customer Answer

  Date: 09/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The merchant promised me as they responded to BBB on 9/13/2022, and they were giving an opportunity for me to return the damaged item back to the merchant.

   

  However after waiting for more than a week, I didn't get anything from the merchant, and I communicated with the merchant again. Now they denied anything they said and refused to refund or replace the damaged item. see the attached email.

   

  So the complaint hasn't been resolved yet.

   

  Best regards,

   

   

  *****************

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/20/22, I ordered a gasket for my refrigerator door. The part was delivered on 6/21/22, but arrived damaged (the edges and corners were torn) rendering it unusable. I attempted to contact the company via telephone, but no one ever answered the number provided. I then contacted the company by email on 7/12/22 notifying them of the damaged part and requesting a refund. I received a reply on 7/13/22 stating that they do not have an exchange policy and outlining their return policy. I replied on 7/19/22 asking how to obtain a return authorization number for a defective part and received a response the same day asking me to return the "incorrect parts" with a copy of an invoice they attached to the email that they wanted me to write "Did not need part, returning for credit." on. This invoice listed a different company and neither the amount for the part nor the shipping costs I paid were accurate - they were for LESS money than I paid. On 7/25/22 I responded by email pointing out the discrepancy in amounts and reiterated that this was a damaged part that I was seeking a refund.On 7/26/22 the company replied asking me to send photos of the box with the *** label, damage on the part, and the entire part. On 7/29/22, I sent the requested photos. On 8/1/22, I received a reply stating that "This is past the time for damage parts claims. I needed to be in by 7/20. The claims **** has rejected it."

  Business Response

  Date: 08/17/2022

  Hello, we have refunded full amount, Thanks