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Business Profile

Perfume

HottPerfume

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

This profile includes complaints for HottPerfume's headquarters and its corporate-owned locations. To view all corporate locations, see

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HottPerfume has 2 locations, listed below.

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    • HottPerfume

      177A E Main St Ste 111 New Rochelle, NY 10801-5711

    • HottPerfume

      211 E Main Street, Ste 111 New Rochelle, NY 10801-5712

    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      scammed from hottperfumes and they want to charge me for shipping fees and restocking after sending me a fraudulent product

      Business Response

      Date: 07/03/2025

      Addressed

    • Initial Complaint

      Date:02/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This parfum is not authentic. It smells like a bottle of alcohol. I want a refund.

      Business Response

      Date: 02/10/2025

      Addressed.

    • Initial Complaint

      Date:01/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought *** cologne from this company as a christmas present for my brother. Aside it arriving much later that anticipated and having to hound the company just for the tracking number, the product is entirely fake. The cologne is watered down and caused a nasty skin reaction on my brother that still hasnt gone away. This product is not authentic *** cologne as Ive owned it in the past and it smells nothing like it. There is some kind of harmful chemical in this cologne that causes this skin reaction. Weve both owned plenty of ******** and never had issues with them. The company will not cover the cost to return the item. The logo on the bottle is hot glued together and crooked, which is not how the real bottle looks at all.

      Business Response

      Date: 01/07/2025

      Addressed

      Customer Answer

      Date: 01/08/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       No response was sent to my email and no refund is issue. I will keep this open until the refund is issued.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* *****




       

      Business Response

      Date: 01/09/2025

      Addressed.

    • Initial Complaint

      Date:10/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a bottle of a perfume I have used for ******** came on 10/29 2024. I opened it immediately and noticed the bottle was not full despite the fact that the package was sealed. I used it and knew it was a fake. No fragrance at all. Likely colored water. The phone number given said to email them.I tryed this and it is not an email address at all.I tried several times to use the one *********** is ******************************** No reply as I really expected. I feel strongly that this is a scam particularly since reading reviews I found and seeing others that have said what I said . No frangrance and fake labels. Please help me stop fakes like this from continuing to steal from people.

      Business Response

      Date: 10/29/2024

      Addressed

      Customer Answer

      Date: 11/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       

      I received an email today stating I had not replied to earlier email saying I had been contacted with a resolution from  the company Hott Perfume and saying I confirmed the resolution. I did not see this mail and it is definitely not resolved at all. I have not heard once from the seller and cannot contact them by their email and no number they have answers after multiple  trys to call them.PLEASE do not close this claim and attempt to settle this.

       

      Sent from Mail for Windows

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** ****




       

      Business Response

      Date: 11/05/2024

      Addressed

    • Initial Complaint

      Date:12/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father(66) was scammed from this company. The perfume was surely a knock off as soon as I opened the box. It looked identical, however there's blackish shading over the pink. I put the perfume on and it isn't strong. It seems to me it has a mixture of ***** ****** romance watered down with alcohol. ***** ****** Romance is a very distinctive smell and very strong. This perfume simply isn't strong. He never got a reply from company.

      Business Response

      Date: 12/27/2023

      To be addressed direct through email.

    • Initial Complaint

      Date:12/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for this perfume believing it was real and I just received it and they are both fake/knock offs and their website states they are 100% authentic! This is a complete lie! The bottles, packaging, and liquid are all fake replicas of the real perfume and I want my money back!

      Business Response

      Date: 12/27/2023

      Addressed

    • Initial Complaint

      Date:12/11/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently bought a Versace Eros cologne from Hottperfume.com, expecting an authentic product. However, I was disappointed to find clear signs of a counterfeit. The packaging had spelling mistakes, which is unusual for a high-end brand like Versace. Even more concerning, the bottle was labeled as *** de ****** (EDP) instead of the *** de ******** (EDT) I ordered. Plus, the batch code didn't match *******'s records. This experience has left me out of pocket and distrustful of Hottperfume.com's products, and I'm looking for a resolution to this frustrating situation.

      Business Response

      Date: 12/11/2023

      Addressed direct through email.

      Customer Answer

      Date: 12/11/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       

      Did not receive any email from the seller.

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Business Response

      Date: 12/27/2023

      To be addressed direct through email.

      Customer Answer

      Date: 12/30/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       

      I still haven't received any emails from the seller. My issue has not been resolved.

       

      Sincerely,

      *********************




       


    • Initial Complaint

      Date:11/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct 8th-Placed order #**** for $56.99. | Oct 20th -Order received. | Oct 22nd-Sent an email requesting an RMA#, Received an automated response.| Oct 22nd-Received an email from customer services requesting reason for return (I had inadvertently ordered the identical item from another vendor and needed to return this one). | Oct 23rd-I sent an email back to customer service. | Oct 24th - Confirmed again that I could return the item without a designed RMA#. | Oct 24th - Received the following message: "If you are not satisfied with your item it can be returned for a refund to: Hott, ******************************************************************* | Oct 25th-Returned the item and emailed customer service to provide return info. | Estimated Delivery Date: Saturday 10/28/2023 |Tracking # ******** **** **** **** **** **** 99 | Contacted customer service on the following days to request status of credit, no response and no one answers the phone *************): Nov 4th, Nov 7th, Nov 12th, Nov 18th, Nov 20th.

      Business Response

      Date: 12/06/2023

      This order was refunded and should reflect on your side shortly.

    • Initial Complaint

      Date:11/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a perfume for my wife called black opal. I placed the order on 10/26/2023. I received a shipment on 11/06/2023. When it was opened it was found to be fake. My wife tried it and had an allergic reaction. After further investigating it was an obvious fake. Not only does it smell like alcohol but it has the characteristics found online in spotting fakes. From the container to writing of the name. This seller has had several other online reviews for the exact same reason.

      Business Response

      Date: 11/10/2023

      Addressed direct through email.

      Customer Answer

      Date: 11/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       The only email I have received was to let me know the package would ship within another week, They have not responded to the counterfeit perfume they sent. I demand a full refund. I sent them good money, they sent me trash, From reading reviews they have been doing this for sometime. Since they lie to the BBB I will have no choice but to go to the proper authorities to have this matter settled. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Business Response

      Date: 11/14/2023

      Addressed through provider.

    • Initial Complaint

      Date:10/11/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order ID is #************ Oct 1st This is for polo double black mens cologne. I have worn this for 10+ years, it was recently discontinued by Polo, so I found this website and they say right on thier page it is authentic. It absolutely is NOT authentic!!It smells like pure alcohol and burned my eyes and nose when i smelled it. My wife has smelled this on me for our whole marriage, this is NOT uthentic Polo, it is a fake.Even the bottle cap and sprayer look nothing like the Authentic bottle. This site is ripping people off selling fake, imitation perfume and needs to be stopped from further ripping people off !!!! They need to be shut down !!! I want a full refund of my hard earned money ASAP !!The seller will no longer respond which further shows that they are con artists ripping people off selling fake designer fragrances.

      Business Response

      Date: 10/11/2023

      Vulgar and profane communication. Issue addressed.

      Customer Answer

      Date: 10/11/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here] 

      My issue was not resolved. I have received no information about a full refund for the counterfeit item is was sent. I was sent a counterfeit designer fragrance. It is fake, and i want a full refund

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Customer Answer

      Date: 10/12/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer he here]

       He is not addressing the counterfeit product he sent me. He refuses to refund my money !!!!!

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Business Response

      Date: 10/13/2023

      Vulgar and disrespectful to be addressed with card issuer

    HottPerfume is NOT a BBB Accredited Business.

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