Business Profile

Airlines

Air France

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Air France's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

651 total complaints in the last 3 years.
161 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/07/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *************************. I travelled with Air France on June 15, 2022 to ****** with my 2 kids (booking reference # ******). After arriving to ****** June 16, 2022, I got lost with no baggages, nothing with me. I had to buy clothes, shoes, towels, hygiene things for me and my 2 kids. My vacation was ruined, and I have to buy everything to keep my kids happy and satisfied. I reported the delayed of my bagagges at the airport and they give me a file # **********. I kept calling (Air France ***************** until I received the first 2 baggages (out of 9 baggages total) at ************** on June 29, 2022 (Tag #s ********** and **********). I filed a claim (*********) on June 20, 2022. I kept calling and asking for my baggages until I received the third one (Luggage # *********) on July 6, 2022. Then I kept calling and they keep saying that no information is available, and they asked me to file a Complete loss of the baggages after 21 days of arrival. I filed another claim (********** on July 11, 2022, for the complete loss of 6 baggages. After that I went 4 trips to the Airport to check personally on my bagagges but no success, I couldn't find any of them. I left ******* on July 27, 2022 and I didn't receive the 6 lost baggages. They closed my cases without any explanation, I sent them 6 emails last month to remind them on my case (Complete loss of 6 Luggages) and they still ignoring me. I am asking the reimbursement of the content inside my luggages because:As per the Montreal Convention: "******* is considered lost if the airline admits that its lost, or 21 days after it was supposed to arrive. The airline must reimburse the value of what was lost.After 21 days, if the bag is not found, it is deemed lost. The airline must compensate you for the value of what was lost, up to approximately $1,765".Kindly, I am seeking your help to reimburse me the items inside the 6 lost baggages. Thank you very much, Sincerely, *************************
Business Response
Date: 02/27/2023
Dear BBB,

We regret to learn about the inconveniences ****************************** describes in her claim ********.
I am sorry to learn that after your flight on 16/06/2022, your baggages were missing.Passengers expect their items to arrive promptly, so I understand your disappointment.

We have gladly contributed to the lost baggage under file reference *********, to the amount of **** USD.

After reviewing your case, we are happy to reimburse an additional 259 USD, as follows:
This payment corresponds to our maximum liability (**** + 259= **** USD). For the remaining balance, I would recommend that you contact your insurance company.
In favor of *************************:
Bank transfer remitted to:
************ ***********************
******* *** ***
******* ******* ***** ****

I understand how inconvenient this must have been for you and wish to offer you my sincere apologies on behalf of Air France-KLM.
We look forward to serving your travel needs again in the near future and to welcoming you aboard another of our flights.

Yours sincerely,
*************************************
Air France KLM ******** Care Assistant
Customer Answer
Date: 03/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Regarding the email sent 2/22/2023 at 1:40 PM, you said that:" Having studied your request and based on the documents you provided to support your claim towards your lost baggage, we are pleased to confirm that we have initiated the bank transfer of the amount USD **** in the given bank details. It will be credit in next coming weeks"
International Baggage Liability
For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288 Special Drawing Rights (approximately $1,700.00 US) per luggage. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. Airlines are free to pay more than the limit, but are not required to do so.

I didn't keep the receipts because I never thought I could be losing 6 luggages. Also, I have to buy 6 new luggages for my next trip to *******, and I called the customer service and they said "Send us the receipts, we will reimburse you" and they never did.

Kindly I am asking the compensation /refund of losing 6 luggages. We were 3 passengers who lost 6 luggages and I am asking the refund for 3 passengers.
Thank you
****

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 03/22/2023
Our records show that on 3 March 2023, we responded to ************************ ********************************* claim and we have compensated her and her daughters for this baggage incident in accordance with the carriers' liability regarding such matters.
Customer Answer
Date: 03/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:02/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/18/2022 *** to *** ( DL ****), *** to *** (** ****)My luggage is lost since 12/18. I have submitted a claim, and inventory, and called and emailed more times than I can count. Air France refuses to connect me with someone who will actually help me, and seems set on letting it go to 45 days and giving up. As a customer, I am entitled to service of not having my luggage permanently lost and actually assistance with my claim and reimbursing me if they can't find it. My complaint is pursuant to the Montreal convention article 17 - ***** Special Drawing Rights (SDR) is owed. My travel insurance which I purchased because the value of my luggage was over $5000 wants proof I did everything in my ability to get compensation from the airline owed before they kick in. So far I have got nothing for the claim I submitted for expenses while in ************ that I had to spend for immediate clothing replacement or the replacement of the things I inventoried. I've had multiple reps on the phone hang up on me even while I am being pleasant. Also on the way back to *** my husband and I's flight was delayed a day because of a lightning strike and they are using that as an excuse of extraordinary circumstance to not pay. I maybe wouldn't even try to get money out of that situation if I wasn't out so much in lost items of my luggage never reimbursed. From my research it looks like the law is on the customers favor though in regard to compensation due for delays to a next day. However, Air France just wants to let things go on and on until the customer gives up. Lastly, to top things off of the experience, my husbands and I's bag (two bags this time) were delayed on the way back to *** and we didn't get it delivered until over a week later. I just want my bag looked for and back with me. And if my bag isn't returned, I need compensation for it and the expenses I had to do in ************. This is a basic complaint but making this complaint to Air France has been fruitless.
Business Response
Date: 02/28/2023
Dear BBB,

We regret to learn about the inconveniences ********************************* describes in her claim ******** .
First of all, please accept my apologies for the belated reply. I can assure you that no discourtesy was intended.
I am sorry to learn that after your flight on 18/12/2022 , your baggage was missing. Passengers expect their items to arrive promptly, so I understand your disappointment.

We will gladly contribute to the lost baggage. The amount to be compensated is the equivalent of the maximum limit referring to total loss of baggage according to the Montreal Convention. Compensation is calculated in Special Drawing Rights (SDR), the ********************************) unit of count: **** SDR corresponds to approximately **** USD. This sum, subject to currency fluctuations, is variable.
This payment corresponds to our maximum liability. For any remaining balance, I would recommend that you contact your insurance company.
In favor of *****************************:
**** ******** ******** ***
************ **************************
******* ***** ***
******* ******* ***** ****

I understand how inconvenient this must have been for you and wish to offer you my sincere apologies on behalf of Air France-KLM.
We look forward to serving your travel needs again in the near future and to welcoming you aboard another of our flights.

Yours sincerely,
*************************************
Air France KLM ******** Care Assistant
Initial Complaint
Date:02/07/2023
Type:Billing Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
With this message, please receive my most cordial of salutations, together with the best of wishes for you, your staff, and all your loved ones, during these trying times. In 2021, I found that a Flying Blue account could be linked to ACCOR's ALL loyalty program. Points would accumulate in both accounts, for both flights booked with Air France/KLM, as well as for hotel stays. This promoted more stays with ACCOR, but my travel plans have not aligned with those of Fly Blue. Soon, the points will expire. As I am confident, the mission and vision of your company is to be a good member of the travel community. As an extension of this same principle, my desire is to balance my Flying Blue account to ACCOR's ALL program. Unfortunately, I do not have enough points to meet the threshold necessary to generate the transfer. From time to time, exceptions to certain policies are relaxed, provisioning for challenges - like point expiration.Where possible, please forward my request to someone from your office who can facilitate this process. Your assistance in this matter is greatly appreciated.Sincerely,*************************
Customer Answer
Date: 03/06/2023
Better Business Bureau:

At this time, I have not been contacted by Air France regarding complaint ID ********.

Unfortunately, I have not heard back from the business. Kindly have the record reflect this. Thank you.

Sincerely,
*************************
Initial Complaint
Date:02/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I flew with AirFrance on Dec. 31st and my baggage has been lost since then. I contacted them numerous times to try and get updated about my luggages whereabouts, but they keep telling me that theyre escalating the claim and Im not seeing any effort in the trying to find the baggage.
Customer Answer
Date: 03/03/2023
At this time, I have been contacted directly by Air France regarding complaint ID ********, however my complaint has NOT been resolved because:

My baggage is still not located and they only reimbursed me $140 which doesnt cover the cost of the suitcase or the items in the lost baggage

In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************** *******
Business Response
Date: 03/23/2023
Dear BBB,

We regret to learn about the inconveniences *** ******* describes in her claim *********

I am sorry to learn that after your flight on 31/12/2022, your baggage was missing. Passengers expect their items to arrive promptly, so I understand your disappointment.

We have gladly contributed to the lost baggage under file reference *********, to the amount of 142 USD.
The amount to be compensated is the equivalent of the maximum limit referring to total loss of baggage according to the Montreal Convention. Compensation is calculated in Special Drawing Rights (SDR), the ********************************) unit of count: **** SDR corresponds to approximately **** USD. This sum, subject to currency fluctuations, is variable. The amount previously paid will be deducted.
Here below you can find a confirmation of the payment requested to the bank account provided.
************ ********* ******************* *******
******* ***** ***
******* ******* ***** ****

We look forward to serving your travel needs again in the near future and to welcoming you aboard another of our flights.

Yours sincerely,
*************************************
Air France KLM ************* Assistant

Best regards,

************************************* * ******** ********** ********** * **************************
****** *****************************************
************************ ************** *** **** ******* **
Customer Answer
Date: 03/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************** *******
Initial Complaint
Date:02/07/2023
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My luggage was originally lost in Kittilia December 22nd. I was lied to originally stating that it was found by an agent in the *************. Finally it was found and shipped to me. Well the baggage never made it and the claim was closed. I called to get an update and the representative lied about my claim stating that it was not closed. After establishing the new claim Number, I finally got a new update and my bag was delivered. Unfortunately, it was damaged, so I filed an additional claim. Finally, someone reached out requiring receipts of purchase from the lost and damaged luggage. Unfortunately, due to travel the receipts were missed placed so I have taken a loss due to Air France losing my luggage. For the damage luggage, I am constantly getting an email with the same information. *** asked for someone to call me to explain but they are only stating that someone will email me. There are only 2 luggage repair near me both are a 30 min drive one way . I am losing money driving to these locations and without the accurate information on what I need from them. Also, my luggage was purchased online so I sent the confirmation of that luggage but I am still being asked for that information. This is causing a strain on my mental health on something AIR FRANCE caused. No one seems to care about assisting me with anything. I have lost entirely to much money from something Air France caused and it id completely unfair.
Initial Complaint
Date:02/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 2, 2023 I transferred ******* points from my Amex to Air France for an available flight from ****** to ******** for my honeymoon. After being unable to book the flight from several different ******* and their own App, I called customer service and was transferred to the FlyBlue line. I was on hold for an hour and was disconnected. I tried this two more times for a total of 3 hours and was disconnected each time. Meanwhile, I used their chat agent to try to book. During our 3 hour conversation, rep first said there were no flights on my date. Then when confronted with screen shots, said ok. And then came back and said no more seats. Again I sent screenshots of availability. The response was "we regret the difficulties you have encountered." I can't get my points back to Amex to book with another carrier and Air France refuses to honor a fare that is obviously available on their website.
Business Response
Date: 03/01/2023
Dear *****************,

Please find below our response to the BBB:

Dear BBB,

We regret to learn about the inconveniences **** ***********;describes in her claim #********.
I can confirm that I have forwarded the passengers query to our ********************* who will revert to her shortly in order to assist with her request. Alternatively, I will forward any responses to the BBB should I be receiving them from FlyingBlue instead. However, I will have to inform you in advance that according to **************** Rewards, you cannot transfer miles or points from an airline to **************** Membership Rewards points. You also cannot get back any Membership Rewards points that you have already transferred to an airline partner all transfers are final.

Best regards,

***********************************
Air France Customer Care
Initial Complaint
Date:02/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FEBRUARY 7, 2023. I went out of state internationally. I was told we could have two luggage. On my way home. I traveled your airline. I was charged ***** for a luggage. I don't believe I should charged and inquiring about refund. When the flight was booked. We were told we could bring to bags internationally free.
Business Response
Date: 03/01/2023
Dear BBB,

We are sorry to learn about the situation that ************* describes in his claim #********.
First of all, please accept my apologies for the belated reply. I can assure you that no discourtesy was intended.
In order to continue investigating this case we would kindly ask the claimant to forward her ticket number/ticket reference (PNR) and the number of their originally affected flight.

I would like to thank you for your patience while dealing with your claim.

Yours sincerely,

***********************************
Air France *************
Initial Complaint
Date:02/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Baggage lost by airline. Baggage tracking ********** closed and bag not returned. Request for reimbursement due to lost baggage ********* closed without compensation. Cost of baggage - **** usd.
Business Response
Date: 02/27/2023
Dear BBB,

We regret to learn about the inconveniences ************************************** describes in her claim ******** .

I am sorry to learn that after your flight on 02/12/2022 , your baggage was missing. Passengers expect their items to arrive promptly, so I understand your disappointment.

We will gladly contribute to the lost bagage, as follows:
This payment corresponds to our maximum liability. For the remaining balance, I would recommend that you contact your insurance company.
** ****** ** **********************************
** ******** ***** *** ***** ****** ******** *
********** * ******************************
******* * ***** ***
***** ** ****** * ***** ****

I understand how inconvenient this must have been for you and wish to offer you my sincere apologies on behalf of Air France-KLM.
Yours sincerely,
*******************************************;
Votre ****************** Clients Air France KLM
Customer Answer
Date: 03/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************************
Initial Complaint
Date:02/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a frequent flyer customer with ********************** and I am filing this complaint because I am being unfairly denied miles/benefits, and moreover Air France has blocked my personal computer (IP address). The facts are the following: On 29 November, 2022, I tried purchasing a ticket for my wife, ***************************, on the Air France website. I logged into my account, booked the flight, and tried purchasing it with my Air France KLM credit card. However, this credit card was denied for "suspicious activities" and I had to purchase this flight with my ****** credit card. I called Air France a few days thereafter, requesting to receive mileage for my purchase, but a representative said they wouldn't be able to provide that. So on 24 December, 2022, I wrote Air France via email to express my disagreement and requested again if they could provide me mileage. On 02 of January, 2023 Air France acknowledged my concerns and said they would forward my email to the ************************** team (reference C-*******), who emailed me on the 17th of January, 2023, asking me to call the 800 Air France phone number. This means I'm receiving the run-around, and I am not being treated seriously and respectfully.
Business Response
Date: 03/01/2023
Dear BBB,

We regret to learn about the inconveniences **************************** describes in his claim ******** .

I am sorry to learn about the difficulties you had on our website when you were trying to make a reservation.

We regret that our website displayed an error when you needed to use it.

We will report the problems you experienced to our digital team, so we can fix the site and prevent the situation from happening again.
For future reference, when faced with such issue we recommend that you contact our reservations department on ***************, Mon Sun: 08:00 23:00 EST, in order to process your reservation accordingly.
Unfortunately, we are unable to proceed with your request. We apologise for the inconvenience caused.
We look forward to serving your travel needs again in the near future and to welcoming you aboard another of our flights.

Yours sincerely,
*************************************
Air France KLM ************* Assistant

Customer Answer
Date: 03/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Air France is not rectifying their mistake. I paid $95 for the Air France KLM credit card to gain miles. *** Air France website didn't allow me to make the reservations for my wife with the Air France KLM credit card, so I had to use my ****** credit card to book her reservation. I request that I be compensated for the miles I lost because of the error that Air France acknowledges responsibilities for. Hollow apologies are not sufficient. I am a frequent flyer with Air France KLM, I deserve to be rewarded for my transactions and loyalty.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 04/03/2023
Dear BBB,

We regret to learn about the inconveniences **************************** describes in his claim ******** .
After careful consideration, unfortunately, we are unable to track your payment or mile accrual related with the transaction.
We recommend that you contact our ********************** on : ****************************************** or *****************.
Please consider this our final answer. We look forward to serving your travel needs again in the near future and to welcoming you aboard another of our flights.

Yours sincerely,
*************************************
Air France KLM ******** Care Assistant
Customer Answer
Date: 04/04/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Because Air France KLM knows I purchased the ticket for my wife, and knows I paid for their credit card, yet pretends not to know of my purchase, I cannot accept their response. Their responses have been insincere and they did not operate in good faith in trying to solve my complaint. If they had spent a fraction of the time trying to accommodate me in good faith, this whole thing could have been settled. I keep saying "they" but it is really their Air France KLM ******** Care Assistant, *************************************, who I have only been dealing with. I asked to speak to someone else, but he or she has refused that request. I don't believe as a loyal Air France KLM customer that I received any care or consideration from ******** Care Representative *************************************. Instead this person seems to make it personal, at least this is what it seems to me. I believe I was not treated fairly throughout this process.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************
Initial Complaint
Date:01/31/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi Team, This complaint is against to AirFrance regarding my recent booking. 1. I booked a flight on 01/25/2023 (Travel date 05/24/2023) for 3 passengers via PayPal payment. The payment was successful while booking and received the transaction details with the invoice number from Paypal immediately as soon as the booking was completed(Attached screenshot).2. As soon as the payment confirmation, I received an email from Airfrance that "Dear customer, Your booking ****** is confirmed.To review the details of your trip, please go to the Your reservations section of our website.Thank you for flying with us. Air France."2. As per the bank statement, the payment was posted and successfully settled to Airfrance on 01/26/2023.3. On 01/25/2023, 8:30 PM CST, I received an email with a detailed itinerary of flight information with all passengers' information in it.4. And then, I was in an assumption that all set with my booking and it was confirmed.5. Today, I opened Airfrance Mobile App to check something about the transit time in *****, but I couldn't find my booking information. Then when I try to check the status on the website using the booking reference number, I got the message on the website "Sorry, all the flights in this booking have been canceled."(Screenshot attached)6. Immediately, I was trying to reach out to Customer support almost waiting on the phone for 3 hours, and trying to reach someone on chat via ****************** and Whatsapp. But unfortunately, I couldn't get connected with anyone. Almost after 3.5 hours of waiting time, got a chance to talk to an agent and they told me that my flight is canceled due to payment being declined. 7. I didn't get any communication regarding payment decline or ticket cancellation until I check the ticket myself on the website. I could have arranged alternate payment if the issue with the payment. Again, today I spoke to my bank if there were any authorization issues, but the bank confirmed that payment was successful and its processed for settlement as well(Bank Statement attached).8. Airlines is asking me to pay almost more than double if I want to rebook the tickets for the same date.Request your help to get the resolution which to get my booking confirmed for the same price I paid already
Customer Answer
Date: 02/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****************

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Air France is NOT a BBB Accredited Business.