Reviews

This profile includes reviews for Air France's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Air France has 17 locations, listed below.

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  Air France

  125 West 55th Street, FL2 New York, NY 10019-5384

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  Air France

  Newark International Airport Newark, NJ 07114

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  Air France

  13450 W. Sunrise Blvd. Ste 380 Sunrise, FL 33323

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  Airfrance

  PO Box 20980 Atlanta, GA 30320-0980

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  Air France

  DFW airport Coppell, TX 75019

Review Details

• Review fromGaius G

  Date: 07/08/2025

  1 star
  Even though your flight is entirely operated through a US carrier, if you make the terrible mistake of booking with Air France, you will not get an ecredit for a cancelled flight even in cases of health or other emergency.This company is greedy and ************* have been warned.

• Review fromLuciano C

  Date: 05/24/2025

  1 star
  Small Claims Court Scheduled *********, ** May 30, 2025 Im 76 years old and going to court after months of being ignored. My wife, who is disabled, and I flew in May 2024 from ************* to *****. After a missed connection, we were split up, and our luggage went missing. *** blamed ***********. Air France said I was right to go to court and yet they later marked my complaint as resolved.I filed with the *** (Case C-9378350) and the California Attorney General. I even offered a $5,000 settlement, but it was never acknowledged.Were going to Small Claims Court (Case No. 25-SCS-00254) on May 30, 2025. KLMs BBB rating is F and I understand why.

• Review fromCharlie N

  Date: 05/02/2025

  1 star
  By far the worst airline I have had the misfortune of dealing with. They still owe me compensation and refuse to give me the information I need to trace the payment which they have (supposedly) made to my bank account. The compensation was because they bumped me off a flight from ***** to *******, forcing me to spend almost 8 hours in *********** after already getting up at 4am and flying in from *****. The flight the moved me to was to *******, meaning I had to go through the US border and then wait a further 2.5 hours for a flight back to ********They gave me a compensation voucher for 600Euros, which I was entitled to (plus a measly 11Euros for lunch, which is laughable at an airport). I made a claim through the Air France website to get the money paid into my account. 2 months later, after making 11 calls to try and chase up the payment, the money STILL isn't in my account. I have contacted my bank but they can't trace the payment without a proof-of-payment from Air France with their reference number and IBAN. Air France are REFUSING to give me this, so I can't track the payment and I have no proof they have actually paid it or not.Every time I call them, they refuse to give me the information I need. They tell me the person dealing with my claim will email me. It's usually another 4-5 days before I get an email from them telling me they can't give me the information. I have spent over 4 hours on the phone to them, plus social media chats, plus emails. I am utterly fed up of them and still don't have the money I am owed.

• Review fromAmy B

  Date: 03/23/2025

  1 star
  I just purchased a promotional international flight from *** to ******. It was advertised as Economy direct flight 321USD.Included per person 1 handbag 1 checked bag Free seat selection When I received the ticket information no baggage was included. I was on hold 35 minutes to speak with someone at customer service. She told me they are aware of the mistake and are fixing it but cannot add on bags as the flight is through *****. She told me I can make a complaint with Air France. I asked to speak to a manager at which point she denied me and continued to state she is aware of the error and I should file a complaint for a voucher. I asked several times to speak with a manager. She said she would try but that a manager may not be available. Placed on another hold and of course no manager available. She continued to talk over me and accuse me of being rude. She hung up on me because I used profanity after over an hour of being told she couldn't/wouldn't help me.

• Review fromJohn S

  Date: 01/01/2025

  1 star
  On an international flight, my only checked luggage was delayed by 6 days. Air France tells me to keep all of my receipts and they will reimburse me for all necessary expenses. Air France never had a clue where my bag was, their online tracking option never showed my luggage arriving. I spoke to them every single day and they would remind me everyday that what I saw online regarding the status/location of luggage is what they also had. On the the 6th day I finally just take a taxi to the airport and go straight to the Baggage office and of course there is my luggage. I submit only the bigger expenses with receipts for essential expenses which I've had in the 6 days, which total to be about 1000 USD. Their website only gives you two options for reimbursement, credit with Air France or directly to your bank account and make you provided account and routing number. There are no other choices. So I share my bank information on their website. About 7 days later I get an email stating they will only reimburse 600 USD due to them not accepting certain receipts and not considering some expenses essential. The receipts were ONLY clothing and some hygiene items. Mind you, it is the middle of winter where traveled to. I had to buy a jacket. In any case I reply back to their email asking for specifics as to which receipts didnt meet their criteria and which expenses were not essential. I was so confused. 2 weeks later, I never heard back. I call and speak to representative and they cannot give me an answer, so I request to speak to supervisor, and they say only call back option available for that. I wait 5 business days, no call back. I then call again, ask for the supervisor call back, its been over 2 months, still no call back. Air France should be ashamed of themselves. I literally shopped at cheap stores like H&M for my clothing for 6 days. This lack of communication done on purpose by Air France. I will take an extra connection to not fly Air France again.

• Review fromNaziha B

  Date: 12/18/2024

  1 star
  To whom it may concern, I have been going back and fourth with Air France for months to resolve my ordeal without success, therefore I am reaching out to the department of transportation as well as *** to undo my struggle.I asked and reiterate my claim for compensation and refund according to article 7 of European Parliament that covers compensation for passengers. .My airplane was supposed to arrive Friday March 15 night and up arriving Saturday afternoon with all the extra expenses and headaches for a 61 year old lady. - My luggage went missing in Air France as it was the first leg of my trip and they are solely responsible to get my luggage to its final destination (not send the blame to Delta or any third party) -I was supposed to have wheel chair assistance to the gate because of my age ,and medical condition but to my surprise I was left stranded next to the customs .. having to ask strangers for help(the airline is trying to avoid blame saying it didnt happen in ** territory when it happened in all legs of my flight. Most important fact pointing to extreme negligence and racism I endured because of my head scarf is the treatment I received from Air France representative in *****.. she refused to speak English with me and treated me badly .She was ******* to get rid of me so she said you good to go I took care of every thing. She never got me a ticket from ** to ****** when I arrive in ***. Once I arrived in ** I was told that they dont even see my name in the airplane just landed from ***** to ** and that the lady who supposedly helped me in Paris didnt get me an actual ticket but just a mere reservation !!! -My flight had 3 legs. The first one supposedly was cancelled because of weather, the second because we didnt make it on time for connection flight, and finally the third leg was delayed also because of technical issues!

• Review fromCecil P

  Date: 10/03/2024

  1 star
  These people are terrible! On my latest trip, they lost my bag...TWICE...I didn't get my bag until the day I was leaving ***** and my conference was over. I have to buy toiletries, socks, underwear, and fresh clothing for a 3 day conference. Their app would not allow me to upload the pictures of the receipts from my iphone as they were "too large" so the reject email said replay and attach. I tried and those email were rejected. I then had to send 11 separate emails with one receipt attached to each. Then they said that the credit card receipts that I submitted were not sufficient documentation of the expenses! What the h*** else do you have from the store! Besides that, literally every flight I had while in ****** was delayed....and they even lied about it to avoid liability for people missing connections. For example, the gate agent told us that our flight was delayed due to not having a crew. But then they later announced that our flight was delayed due to weather, while other flights bound for the same destination were leaving on time. These people have NO respect for their customers, and take no accountability. I didn't even shop at nice places even though I needed to dress for business! Avoid this airline at all costs! This does not even include the time I had to take away from my job to shop! So they authorized about 25% of what I had to spend.

• Review fromAndrea K

  Date: 09/21/2024

  1 star
  The WORST experience I have ever experienced in customer service. I took a flight to ****************** with my baby, toddler, and husband. I used the bassinet to put my baby in which was great! While we were getting ready to land the flight attendant grabbed the bassinet before I could check to make sure I did not leave anything in it. As I was scrambling to get off the flight with my two children and bags, I realized my phone was left in the bassinet. As I walked off the airplane I notified them. They told my husband they would call his cell phone once they find it. Never again were we contacted about it. I can track my phone from my husband's phone and can see it was on the airplane still. Again, I notified the customer service of ********************** and they told us the plane was having work done on it and won't be back for several hours. We had a flight to catch to ***** in one hour so had to jump on the plane to *****. I continued to reach out to AirFrance and was told they would get back to me and to file a claim on their website. I filed EIGHT claims and still nothing. I continued to track my phone and could see it in the Servair cleaning services at the airport. We tried calling it, sending messages, puting it in lost mode, everything. I called ******* and they said YES we have your phone! Amazing right? ****. The lady asked for my address to ship the phone I gave it to her. Nothing. Then we get a call FROM MY PHONE to my husband's phone to let us know they will be shipping the phone. I sent a message to my phone with the proper address information and my name. We have yet to be contacted again. Never received my phone. I was also charged $90 for them calling my husbands phone from my phone given it being an international call. Still no phone. I have called AirFrance, the aiport, and Servair, nobody has information to what happened to my phone with pictures of my children on it and all my important documents. Was never given an apology, reimbursements, nothing. Not one *****.

• Review fromchristopher I

  Date: 09/12/2024

  1 star
  International Business Class Delayed over 4hrs, which made us miss our connecting flight. When we got on the plane the Attendents were sayin to us "This is an old a** plane". The vents were taped over with masking tape, and we were asked to remove them ourselves. My Fiances seat did not recline and was broken and on a slant. My seat belt did not tighten. When asked for proper seats there were none left, but the Pilots and Crew had thier own tented off seats. We were not safe. The food was inedible, I wish I could display pictures. WiFi did not work. We were not compensated for the ** flight penalty. we were offered a 250$ voucher and they closed the case.

• Review fromMonica K

  Date: 08/09/2024

  1 star
  Air France lost my luggage for 5 days and I had absolutely nothing with me. They told me to buy what I needed and they'd compensate me. Meanwhile the claims process is a total scam I filled out a claim and each time I try to send them my receipts and bank info, by replying to their email, they claim they didn't get the email and are going to close the claim. I talked to someone on the phone who said they had no way of fixing it but would tell my claims manager to call me, which of course they never do. I'm legit never flying Air France again if I can help it.