Business Profile

Airlines

Air France

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Complaints

This profile includes complaints for Air France's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

652 total complaints in the last 3 years.
162 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Air France lost my luggage (worth ~$5K in clothing, toiletries, shoes, make up, bags, hats, hair tools, sunglasses. Their service and help has been atrocious and non existent. This has caused major emotional damage for me as I have lost almost all of my items. I was going to France for a long trip. Not only did I not have any of my items on the trip itself, but it's now been over a month and all of my goods are still missing without any sort of update from Air France. They are terrible to their customers. I am waiting for them to also compensate me for the essential goods I had to purchase when I was in France for my trip and afterward since I have gotten home. I have needed to re-purchase pretty much everything essential from under garments to body supplies. It has been so expensive and upsetting. I filed the missing bag complaint on Sept 2 2022 - this was the day of the flight and the day that the baggage was not found. Since I have filed for additional reimbursement for the necessity expenses on my trip, as well as, for compensation on all items in my lost luggage.I am requesting to get compensated for the total amount lost - $5,000 - plus refunded for the cost of my flight - $1,335 (cost of 1 of the flights from screenshot) - and the cost of the essential items purchased during my travels - $587. Total (including clothing and abroad cell phone usage cost).The claim I submitted with Air France has a breakdown of all the costs of my goods lost in the luggage. This includes formal dresses, 4 pairs of shoes, designer baggage, expensive make up and toiletries, expensive athletic gear, and much more.
Customer Answer
Date: 10/30/2022
Better Business Bureau:

At this time, I have not been contacted by Air France regarding complaint ID ********.

Sincerely,

***************************************
Business Response
Date: 11/16/2022
Dear BBB,

We are sorry to learn about the situation that ************************* describes in her claim #******** and that her baggage was missing upon arrival in ******** on September 2nd.
We consider the efficient handling of customers baggage to be of prime importance.However, as with any system involving human and mechanical interaction, there are some occasions when irregularities occur. You have our commitment that we are not complacent on this matter and we are doing all we can to improve our baggage handling services in the future.
In case of baggage delay, loss (including baggage delayed for 21 days or longer) or damage the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to **** SDR (Special Drawing Rights).
Air France will gladly reimburse the remainder up to the legal limits set by the Montreal Convention (1999) of **** SDR (Special Drawing Rights). I can confirm that I have authorized a payment reflecting this amount per person, which will be paid to you by cheque and posted to the address which you provided when submitting your claim. Please allow up to 28 working days for this to arrive.
I would like to thank you again for your patience while dealing with your claim.

Yours sincerely,

***********************************
Air France *************
Customer Answer
Date: 11/20/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************************
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
rWe arrived in ****** from ***** three hours late.We waited five hours for our luggage, only to be told that our luggage(seven passengers including five H.S students)could not be located. We left ****** on July 12th, however, we did NOT get our luggage until July 11th. I called the airline MULTIPLE times. while in ****** and once I returned. I stayed on the phone for hours at a time. When I returned home to **, I called AGAIN!!!! No one ANSWERED!!! I even went BACK to *********** and waited for TWO HOURS at the Air France line, only to be told that I had to go online. I did that by August 5th. YESTERDAY, October 4th, I received an email saying that I waited too late to file a claim and that I should have done so within 21 days according to CURRENT rules. At NO TIME was that stated to me!!! At no time was that listed on their website. So Air France can take TWO MONTHS to respond to me, but I must respond to them within 21 days??? And because THEY CLAIM I was two weeks late, they don't want to pay me after inconviencing me for nearly my ENTIRE trip! I had NOTHING to wear! But the biggest thing was that they NEVER answered their PHONES when I attempted to receive some type of direction. There were strikes going on at that time and Air France was COMPLETELY unorganized and unprepared for the strike and the PASSENGERS paid the price. It was even on the news! ALL the luggage strewn all over...and ****** was even worse. It was a disgrace and WE were caught in the middle and now Air France wants ME to take the blame for THEIR incompetency?? I spent several hundred dollars because AF could not find my luggage!! We need help because the average passenger paid for a service and didn't get it. I also left my phone on the plane once we arrived in ***** from **. I went to customer service---NO HELP. They refused to send someone on the plane to retrieve it....the guards would not let me go back to the gate. When customer service called BACK to the gate, no answer
Business Response
Date: 11/10/2022
Dear BBB,

We regret to learn about the inconveniences ************ describes in her claim #********.
Having investigated the passengers claim, I can confirm that the passenger received her bag on July 11th, however a claim was not filed with our ************************ until August 5th.
According to the terms of the Montreal Convention (****) when baggage is delayed,passengers have 21 days in which to report the issue with the airline. As this was not the case we will have to reject this claim in full.
I would like to thank you again for your patience while dealing with your claim.

Yours sincerely,

***********************************
Air France Customer Care
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We flew from *** to BOS on June 26, 2022. My baggage never arrived and Air France has not found nor shipped it to me since then. It has been over three months since Air France lost my luggage. At this point I have lost hope of ever getting my bag back, especially since my claim is no longer accessible and they have not responded to repeated emails with photos of the bag. Air France advised that after 21 days I was entitled to reimbursement of my bag and its contents. I filed my claim and was contacted two months later asking for receipts and a contents list. I have five times sent them a spreadsheet with all items listed, and included pdfs of every receipt I could find. Each time I send it they advise they need "copies of original receipts". Almost every item in my bag was purchased online. I included copies of email receipts and invoices and went so far as to contact some of the vendors, who confirmed these emails are considered the actual receipts and there is nothing else they can provide. Air France is acting in bad faith and making every attempt to not pay for my contents, and I request the Better Business Bureau step in to assist. As I understand it, Air France's liability is capped at $1800, which is only a fraction of what my items cost, but Air France still refuses to give reimbursement to me and hundreds of other customers. In fact there are entire groups on social media now dedicated to this issue, filled with stories like mine. My Air France Reimbursement Case Number is ********* and my World Tracer lost bag number is **********. I have uploaded the pdf of my contents listing which receipts have been sent to Air France multiple times now, and can provide those to the BBB if necessary.
Business Response
Date: 11/04/2022
Dear BBB,

We are sorry to learn about the situation that ***************** describes in her claim #********.
First of all, please accept my apologies for the belated reply. I can assure you that no discourtesy was intended.
We consider the efficient handling of customers baggage to be of prime importance.However, as with any system involving human and mechanical interaction, there are some occasions when irregularities occur. You have our commitment that we are not complacent on this matter and we are doing all we can to improve our baggage handling services in the future.
In case of baggage delay, loss (including baggage delayed for 21 days or longer) or damage the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to **** SDR (Special Drawing Rights).
Air France will gladly reimburse the reasonable cost of lost items up to the legal limits set by the Montreal Convention (1999) of **** SDR (Special Drawing Rights). Air France will gladly reimburse the reasonable cost of lost items up to the legal limits set by the Montreal Convention (1999) of **** SDR (Special Drawing Rights). I can confirm that I have authorized a payments reflecting this amount,which will be paid by cheque posted to the address which was submitted when filing the claim.

This can take up to 28 working days to arrive.
I would like to thank you again for your patience while dealing with your claim.

Yours sincerely,

***********************************
Air France *************
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Airfrance lost my bag on flight # ****** **********) *********) Thursday, 23 June 2022. I tried calling multiple times while in ***** trying to get information on the location of my bag and received terrible customer service. they kept referring me to their website that provided zero information. I finally receive my luggage 18 days later after my very expensive vacation was ruined. I summitted a claim to be reimbursed for the clothes i was forced to buy on 7/21 and as of 10/3, my claim is still "processing". I have tried calling their customer service multiple times and was told someone would be contacting me and no one has ever contacted me. I am out almost $1600.00 and need to get this money back.
Customer Answer
Date: 11/01/2022
At this time, I have been contacted directly by Air France regarding complaint ID ********, however my complaint has NOT been resolved because: t
AF did contact me only after i submitted my complaint the BBB. They only agreed to pay me $625.00 which is $677 short of what i submitted. they claimed that not all my credit and debit card statements were acceptable even though ALL of them refenced clothing, shoes etc. I had no choice but to purchase these items due to their incompetence and this company will only reimburse me for half of what I spent. This company ruined my very expensive trip, didn't return my bag for 18 days and now this.

In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I flew on Air France flight AF85 from ************* to ****** via ***** on June 27/28, 2022. My luggage did not arrive. After many attempts to discuss this with Air France and receive compensation, they have said that I forfeited my claim because I did not send receipts. I tried to send receipts but most of my correspondence bounced back and I was unable to speak to anyone by phone. The Montreal Convention Article 17 says that receipts are helpful but not required. Because I flew business class for a business trip my luggage was marked Priority. There were many valuable items in the luggage, including jewelry, at over $10,000 value. ******** informed me that my luggage did arrive at ******** but Air France says it was not put on the carousel. So it is somewhere at ******** in the charge of Air France. Eventually Air France sent me $600. I would like proper compensation, not only for the loss of my possessions but also for the many hours spent trying get relief from Air France. (By the way, I actually PAID Virgin Atlantic for my flight, but they put me on an Air France flight and say that AF is responsible. They are not willing to compensate me in any way. I will file a separate complaint about them.)
Customer Answer
Date: 10/28/2022
Better Business Bureau:

At this time, my complaint, ID ******** regarding Air France has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

***************************
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern, I purchased a flight ticket going from *** to **********)-reference ******. it was supposed to be a family trip with my little sister ************************************* whose reference ticket is ******* on the way back not only our belongings came late (about a month delay) but my personal luggage was completely broken. Additionally, most of the items if not all of the items that were in my sister (extra) luggage were completely spoiled. we spent altogether about $1875 for those goods( perfumes, lotions, deodorant, cheese, cookies). A complaint was made on the the company website (which by the way is not really user friendly). However till this day we haven't received any update on the status of the complaint. The purpose if this grievance is to seek be compensated for the inconvenience caused by the incident which resulted in damage goods, money lost and time wasted . We do understand there are a lot of unforeseen events in the daily operation of your company . Nevertheless we trust that Air France will keep up to its standards and find a FAIR resolution to this matter.attached are pictures on the damages ****** ***** baggage and the state of some of the luggage and good when received.
Business Response
Date: 10/31/2022
Dear BBB,

We regret to learn about the inconveniences ************** describes in his claim #********.
Our research shows that your baggage was remitted to you on July 13th.
In the absence of receipts I have authorized a one-off contribution equivalent to $200 per person which will be paid by cheque and posted to you. I would also like to refer you to our General Conditions of Carriage, Article 10.2.1. (f) stating that subject to applicable regulations,the Passenger must not include in his Baggage fragile or perishable items, or valuable items such as currency, jewellery, works of art, precious metals,silverware, securities or other valuables, optical or photographic equipment,computers, electronic and/or telecommunication equipment or devices, musical instruments, passports and identity documents, keys, business documents,manuscripts or deeds, whether individualised or fungible, etc. *****************************************************************

Yours sincerely,

***********************************
Air France Customer Care
Initial Complaint
Date:09/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Air France did not deliver my luggage on my flight from ***** to Nice. I promptly filed a lost baggage claim at the airport. Not knowing if the luggage was lost or delayed, I went to buy clothes and toiletries for my stay as I had nothing in my carry-on. I also spent much of my day in the hotel waiting for AF to contact me. They called me much later in the day, after I had already purchased the items, to let me know that they would send my luggage the next day, but again, they did not specify when. Finally, they delivered the luggage the next day in the afternoon, only notifying me shortly before. I sought reimbursement for the purchases made for necessities but Air France rejected my claims saying the luggage was not delayed for long enough, which is a ridiculous response. Receipts were also attached to my original claim.They wrote:"I understand this must have been a great inconvenience and I would like to offer our sincere apologies for this incident. In this case, since you received your baggage next day I kindly reject your request for any reimbursement. "According to the Montreal Convention, passengers are entitled to reasonable reimbursement with delayed baggage -- which is defined as baggage not present on arrival to destination. The time frame of my baggage's delivery should, therefore, be irrelevant, since the baggage was simply not present at arrival.Regardless of how long the baggage was delayed, I was left without necessities and forced to purchase clothing and toiletries that I otherwise would not have. Additionally, the airline did not provide an estimate of when the baggage would be returned until the following morning, necessitating that I prepare for a longer delay. It is inappropriate and perhaps even illegal for Air France to shrug off this as a small inconvenience and place responsibility in the hands of the customer when the fiscal burden and time taken to compensate for this delay were substantive and disruptive.
Customer Answer
Date: 10/21/2022
Better Business Bureau:

At this time, I have not been contacted by Air France regarding complaint ID ********.

Sincerely,

*********************
Business Response
Date: 11/03/2022
Dear BBB,

We are sorry to learn about the situation that *********** describes in her claim #********.
First of all, please accept my apologies for the belated reply. I can assure you that no discourtesy was intended.
I can confirm that I have submitted a refund request for the passengers incurred expenses. This should arrive onto the bank account provided to us by her within the next 28 working days at the very latest.

I would like to thank you for your patience while dealing with your claim.

Yours sincerely,

***********************************
Air France *************
Customer Answer
Date: 02/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Dear Air France,

Please note that I never received the check. Please confirm the address you mailed to and more importantly..the account name of the person who cashed the check? How can someone cash a check that is not written to them?

Thank you

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business Response
Date: 02/20/2023
Dear BBB,

After receiving the passengers response that she is yet to receive her check, I can confirm that I have asked for a second check to be sent out to the passengers address by mail. Please allow up to 28 working days for this to arrive.

Best regards,

***********************************
Air France *************
Initial Complaint
Date:09/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned home from a flight via Air France on July 28th, 2022. I discovered my baggage to be damaged and filed a claim accordingly. I have reached out to them on numerous occasions only to be given the run around or to have customer service reps hang up on me because I called and asked for progress to escalate the claim.
Business Response
Date: 10/20/2022
Dear BBB,

We are sorry to learn about the situation that **************** describes in his claim #********.
First of all, please accept my apologies for the belated reply. I can assure you that no discourtesy was intended.
In order to continue investigating this case we would kindly ask the passenger to forward his Property Irregularity Report (PIR) reference, that he would have received when opening his claim.

I would like to thank you for your patience while dealing with your claim.

Yours sincerely,

***********************************
Air France *************
Initial Complaint
Date:09/26/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased roundtrip airfare for two on January 16, 2022 for flights departing June 14 from ******* to ********* and returning July1 from ********* to ******* Booking reference ******* The price of the tickets was $1805.87 each for a total of $3611.74. At 3:30 (France time) on June 30 our Air France flight ****** (Booking reference ******) from ********* to *****-******************************* scheduled to depart at 10:05 AM July 1 was canceled due to issues associated with the airline groundworkers strike. In the cancellation notification email, there was a link that was to list alternative flights for us to choose. When we clicked on the link, there were no alternative flights listed. After attempting to contact Air France by phone for 3 hours the afternoon/evening of June 30; on 2 separate occasions we were connected to Air France customer service and then disconnected both times. We needed to get to ***** on July 1 to make our connection on ***** from DeGaulle to ******* *****; so we went to the Air France website and made our own reservations. We are not disputing the need or circumstances of the cancellation of flight ****. We eventually secured reservations on ****** from ********* to *****-DeGaulle (booking reference ******). ****** was canceled and Air France then booked us on ****** from ********* to **********. Flight AF **** departed ********* at 8:15 AM and arrived in ********** at 9:40 AM (Booking reference ******). We expected to be reimbursed for the purchase of these tickets since Air France had not reserved seats for us on another flight and we had already paid for this leg of our trip under the original booking reference ******* We purchased these tickets for ****** ($671.42 ($335.71 x 2) charged to our Discover credit card account.) Again with the booking reference ******. On July 1 when we boarded ******, an airline attendant announced our name and said we had been booked twice. It was at this time we discovered Air France had also booked us on this flight under our original booking reference ****** and we had not received notification from Air France before boarding flight ****** (using our boarding passes reserved under booking reference ******). In summary, the circumstances of June 30/July 1 required us to make arrangements from ********* to ***** in a timely fashion to make flight ***** (***** to *******). At the time Air France did not provide an alternative flight for us on the link included in their cancellation email. We, therefore, purchased tickets for $671.42 under booking reference ****** for flight ****** (which was cancelled) and were then booked on ****** by Air France late in the night of June 30. These actions took place before Air France booked us on ****** under booking reference ******* We did not receive notification of this booking in a timely fashion. Due to this we effectively had to pay twice for seats on ****** under booking references ****** and ******. We are respectfully requesting reimbursement of $671.42 for the purchase price of the tickets purchased under booking reference ******. The ********* to ***** leg of our trip was paid for on January 16,2022 under booking reference ******* Additional supporting information Our traveling companions, ***************************** (Document number *** *** *** *** *) and **************************** (Document number *** *** *** *** 6), experienced the same cancellation of ******. The evening of June 30 they booked a flight on the 9:15 AM Air France flight AF6007 from ********* to **** for July 1 (Booking reference ******). There were no more seats available on ****** at this time. They then received notification from Air France around 5:30 AM on July 1 that they had been booked on ******. They received a full refund for the tickets they purchased for the July 1 9:15 AM flight. Therefore, they did not pay twice for the *********-to-***** leg of their trip. If needed, I can provide documentation confirming this. Thank you
Business Response
Date: 10/05/2022
Dear BBB,

We regret to learn about the inconveniences *************************** describes in her claim #********.
I can confirm that authorized a reimbursement payment reflecting the amount paid for the new tickets, which will be paid by cheque posted to the address which was submitted when filing the claim. This can take up to 28 working days to arrive.

I would like to thank you again for your patience while dealing with your claim.

Yours sincerely,

***********************************
Air France *************
Customer Answer
Date: 10/05/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The arrangement sounds fine. However, we will not consider it closed until we receive the check. As is pointed out by Air France, this can take up to 28 days.

Thank you

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************************
Initial Complaint
Date:09/23/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a claim for lost baggage with the carrier. They acknowledge the claim and I received an email with an attached invoice that indicated they would be paying the claim. I provided the bank info requested. I was told by my financial institution that I needed to make a correction to the information provided. I contacted AirFrance customer care via the email address they contacted me from 6 times asking for confirmation of receipt of changed instructions and to advise when payment would be made. To date, I have not received 1 response. Since I provided banking information I am concerned that fraud may be involved. I need this airline to acknowledge my emails and provide an update on my claim submission! The claim was filed in July.
Business Response
Date: 10/14/2022
Dear BBB,
We regret to learn about the inconveniences ************** describes in her claim #********.
We are sorry to learn that her baggage was missing upon arrival in Tahiti on June 17th, where baggage file ********** was created at the airport.
In order to speed up the reimbursement process I have authorized a payment equivalent to the passengers incurred expenses which will be paid by check posted to the address which was submitted when filing the claim.
I would like to thank you again for your patience while dealing with your claim. Please allow up to 28 working days for this to arrive.

Yours sincerely,

***********************************
Air France *************

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