Complaints

This profile includes complaints for Air India's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Air India

  570 Lexington Ave Fl 14 New York, NY 10022-6837

• 

  Air India

  1612 K St NW Ste 200 Washington, DC 20006-2805

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'd booked an international flight from ********* to *********** on December 22nd, 2021 but I canceled my reservation and requested for a refund. Despite multiple phone calls, follow up Emails and many written feedback forms I haven't gotten my refund yet. They keep saying that my money has been refunded but I haven't received any money. I've even asked them to share transaction details multiple times but they are not sharing any transaction details and they always ask me to call them back again. This has been going on for 8 months.ticket number: *************

  Business Response

  Date: 09/01/2022

  Dear *****************************,

  I apologize for the delay and inconvenience. We're sending a message to our eCommerce section to expedite the refund; you should receive the credit shortly.

  Regards,

  *******************

  Air India - **

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received refund upon cancellation on following 2 tickets:1.) *** # ****** ticket # *** ********** for passenger *********************************** (Flying Returns Gold Edge # *********), (cancelled on Aug 6th of 2022, Ref No. **-**************) and include seating payments as well. (ticket attached)2.) *** # ***** ticket # ************* for passengers *********************************** (Flying Returns Gold Edge # *********), *********************************************************************************** - cancelled on June 6th of 2022 and include seating payments as well. (ticket attached). It has been more than 2 months since cancellation - the refund to my account with full refund details need to be emailed to me immediately

  Business Response

  Date: 09/01/2022

  Dear ****************************,

  I apologize for the delay and inconvenience. The refund was processed on August 17th by our ************ you should receive the credit shortly, if not already.

  Regards,

  *******************

  Air India - **

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On Jan 07, 2022, my card was charged for a flight to India for my wife (*****************************) I bought it through airindia website. The ticket was never issued. I called them to only be told that they will provide refund right away. Eight months later, no refund has been given.I booked second ticket through third party and went to India. It has been eight months since I'm waiting for the refund. Every month, they tell me that it will take 30days for the refund. It takes hours and hours of time on hold over the phone. My call was disconnected 10 times today alone. No refund has been issued.

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DATE OF TICKET PURCHASE 1/19/21, $537.60. Ticket was cancelled and a refund was promised on 4 different occasions. Now Air India is saying they can't find the ticket number. **********, Additional information *********** AIRLINE/ AIRLINE CARRIER

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:08/09/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traveled with air India and they misplaced my bags. I flew from ******* to ********* and have been without my luggage for 3 days now. It is impossible to get any support or updates beyond sending emails, nobody answers the phone, and I am left waiting without updates. I am here for business and two of the boxes are required for my event that I am supposed to attend. I don't have my clothes or my equipment. This trip has cost over $10,000 and is now potentially going to be completely waisted. We have had to adjust our travel plans for this inquiring more costs. This needs to resolved immediately and I require compensation. Rush Tag number: ******** and ********.

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: 01/29/2020 Amount of the money paid: USD ******** What the business committed to provide: Return flight for 2 passengers - *** ********************************* and **** ***************** *******, from ******* India to *******, *** via *****, departing ******* on 5/25/2020 and return back on 7/3/2020 Nature of dispute: The flight never departed and was cancelled due the Covid Pandemic.Whether or not the business has tried to resolve the problem: It doesnt appear there is any willingness to refund as we have been trying hard for the last 2 years and spent hours over phone to secure our refunds. Every time there is a new ******** service agent on the phone who asks for various kinds of information and assuring us that the refund would be made in 4-8 weeks. Only to our dismay, we have call them again after those 8 weeks.Ticket Number: *************, ************* As you can see that we have tried to work this out with Air India for past 2 years and they have simply been delaying us with false assurances of refund. At times they also want the intermediary travel agent, Expedia to fill out some documentation for which Air India doesn't provide a clear documented process. They don't even communicate via emails and every thing is based on phone calls, for which there's a different agent every time. Not sure if they keep any records of numerous phone calls that I made as every time I have to start over. It's quite frustrating and I do not have any other option but resort to BBB to help me get my hard earned money back which I used to buy tickets for my parents. It's also emotionally stressful for since they are not growing any younger and I have not been able to see them since the time I booked these tickets. Sincerely,*********************.

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At this time, I have been contacted directly by Air India regarding complaint ID ********, however my complaint has NOT been resolved yet. 

  [Your Answer Here]

   They said they will contact the travel agent but nothing resolved so far

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  **********

  to an agent. They give random answers and disconnect calls if I ask to resolve. It's been going on since more than year. I didn't receive response from either of them. They both blame each other The two flight tickets itinerary details are below:1.) Itinerary : *************, Booking ID: ******, e-ticket : ************* 2.) Itinerary : **************, Booking ID: ******, e-ticket : ************* I kept following up both sides. In some cases Air India give me case id like ********, ********. They still keep dragging, giving different explanation for each time I call them. I've paid huge amount for the flight tickets and didn't receive any refund/credit. It is so disappointing, disturbing as they give me different reasons to follow up and no one really cares. I'm left with no help & looking for justice here. I'm out of options as they kept postponing till date for months passing more than a year. I'm worried as it is affecting me a lot & kindly request you'll to help me in this.