Complaints

This profile includes complaints for Qatar Airways's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Qatar Airways has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Qatar Airways

  350 5th Ave, Suite 7600 New York, NY 10118

• 

  Qatar Airways

  1200 Smith St., Ste. 16000 Houston, TX 77002

• 

  Qatar Airways

  1201 Fannin Street, Suite 131 Houston, TX 77002

• 

  Qatar Airways

  1201 Fannin Street, Suite 131 Houston, TX 77002

• 

  Qatar Airways North America

  1750 Tysons Boulevard, 4th Floor McLean, VA 22102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am ******* *******, and I am an American citizen. This complaint is about my Qatar Airways booking reference ******. On Mon, 28 Apr 2025, while returning from ****** to ************, my first flight from *** to *** was delayed. Instead of 21:50, it took of next day at 00:05 hours. Instead of reaching *** at 22:50, it reached the next day at 01:30. I missed my connecting flight from *** to *** which took off at the same time - 01:30.I was stranded in the airport for 6 hours with no food or drinks. From 1:30 to 7:30 am I was just waiting in ************ and requesting the Qatar ground staff to re-issue me my ticket for the flight that I had missed. At 7:30 I was told that they could issue me a ticket to PHL via ORD. My previous flight was a direct flight from **** to ************. However now I had to go via *******, which is a further waste of my time. This flight was for the next day at 8 am. So, I had to wait in **** for 30.5 hours. I had important meetings to attend in ************ on April 29 and 30, which I had to miss.Apart from this, the handle for one of my checked bags was broken by Qatar staff during my travel from ****** to ******* and that bag cannot be used anymore. When I asked Qatar airways to compensate me for all the inconvenience that is caused, they registered case reference: ***************** and offered me a $200 travel voucher. I had clearly mentioned in my complaint that I would like monetary compensation instead of travel vouchers. I am not a frequent traveler, and I have no plans to fly in the next few years. Hence, a travel voucher is of no use to me and will be a waste. They definitely have more options to compensate me like depositing the money in the same account I used to purchase the tickets, or else I can share my bank account details with them. Other than that, they also have the option to issue ***** **********, ****** etc. gift cards. I am ready to accept $200, however not as a travel voucher. Please help. Thank you.

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********. Basically Qatar airways is ignoring the complaint forwarded by Better ***************. Strict action needs to be taken against them.
  
  Sincerely,
  
  ******* *******
  

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Regarding Bereavement Refund Case:I made a request following a bereavement-related travel ************* itinerary was from HYD d to *** via DOH, departing April 24. On April 25, while in Qatar, I received news of my mothers critical condition in HYD and immediately flew back that evening. Tragically, she passed away soon after. Qatar Airways' office at *********** was helpful in amending my return. I called to advise them of the change on Mar 14 and they apprised me of the bereavement refund. I thank them for that. On March 19, I submitted all required documents to request a refund in accordance with bereavement proof. Despite submitting a government death certificate and clear proof of relationship, my case has been marred by inefficiency and a lack of empathy. Every inquiry requires lengthy identity verification, repeated documentation requests, and excessive time on hold. My initial image-format submissions were rejected and asked to be resent as PDFs. A family certificatelisting relationships in Englishwas refused due to the main content being in a local language. My ************ which clearly shows my relationship but is tied to an older passport, was also initially dismissed without reasonable cause.They do not generate a case ID and they do not respond via email. I have to start by calling their reservations. I have made at least 12 calls so far and been on hold for long times.Most recently, after two extended calls, representatives disconnected due to alleged audio issues. This ongoing cycle is emotionally draining and unbefitting of a policy designed to support grieving families.I respectfully urge their team to act with urgency and compassion to resolve this matter promptly. I further urge you to improve your process of handling requests for customers with sympathy. **************** is not only about speaking politely, it is also about understanding the customer's difficulty. They will know all details using the *** #.

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  

  But my request for a refund is being looked into  separately by Qatar ***** and  - they have requested me for the same papers once again. I have provided them full proof so far, but they keep asking me for Private information, my picture ID and all of that. They only need proof that my mother expired and prove that I am related to her.. I provided that clearly.

  But they have been asking for original copies of all government documents, which lists the names of my family members, and all of that. 
  

  To me it looks like theres an approving supervisor who is mean and nasty and the staff that are collecting the documentation are insisting on unnecessary detail In order to avoid getting yelled at. 

  Sincerely,

  **

  
  

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To begin, this is the third time Im having this issue, and the third complaint I am filing. However, the previous two complaints involved different bookings and transactions.I booked a hotel on *********** through Qatar Airways partnership portal website. This was a booking at the Doubletree by ****** San **** for a stay from 2/20/25 through 2/24/25. I was supposed to get 3896 Avios points 64 days after checkout. I have not and Qatar Airways will not resolve this issue for me, insisting I have to contact ***********. *********** says they have done everything on their end to process the Avios points and it is now up to Qatar Airways to do their part. Qatar Airways refuses to help.I have had the same issue with missing Avios in the past. The first issue was for a hotel booking at the ********************** for a hotel stay in November. The second issue was for a hotel stay at the ******************** in *****, ******, in December of 2024. The current issue is for a third hotel booking in ************, ***********, in February of 2025. I just want my Avios points credited and I am sick of having to go through BBB every single time to get a resolution.The booking confirmation shows my Qatar Airways ************** number as well as the number of Avios I am supposed to get.

  Customer Answer

  Date: 06/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* **********
  
  
  
   
  
  

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Qatar Airways ticket last year on July 18th, 2024 using Qatar airways voucher for travel date on May14th, 2025. Due to personal reasons I couldn't travel as planned and reached out to customer agent for cancellation and refund details, Customer agent on phone confirmed that I will get refund of $436 after deducting the cancellation fee if i cancel on May6th, 2025. I also verified in their portal and the same amount is shown as refund. Since it is confirmed now I went ahead and cancelled the ticket online on May6th.After couple of days I got an email from customer support saying they won't issue refund. I replied to the same email asking why they are violating their previously confirmed refund details and never got any response from them their after. I am requesting to kindly take strict action against this airlines and get me my refund please. Attaching all the conversation details I have.

  Customer Answer

  Date: 06/15/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  ****** ***** ******
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased airline flight tickets for 4 members of my family on 2/10/2025. Per the ticket the total duration of hours to reach destination was about 23 hours. This includes a lay over in ****, Qatar. My family were not allowed to board the connecting flight from ****. They were told that flight was completely booked and there is no space to accommodate them. The next flight that was provided was 24 hours later. Due to this we encountered significant mental stress and also loss of money as we have had other plans that had to be cancelled/rescheduled.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paid for a specific seat to be near my wife and our infant child for a flight from ******, ***** to ****. The seat I had paid for specifically paid for and chosen because the seat my wife and infant child had was near it. The flight was on January 31st, 2025. When we got checked in it showed a completely different and far away seat for my wife and child, when we tried to get the airline employee to assist us they refused to assist us due to airline being fully booked. We had shown them confirmation of seat assignment for wife and infant, and yet they would not help, instead told us to file a complaint with airline. When we filed a complaint via the email we were told by airline employee, the response we got was that they have no record of my $45.20 payment of the seat and to contact my bank for the issues. Even after providing proof of credit card statement that showed the charge, they still said they don't have record of payment. When we contacted the credit card company to file a dispute for the charge, after multiple months Qatar airline finally acknowledged the charge and only after the dispute by credit card company. Since I seat in a seat they refused to refund the dispute. Absolutely horrible customer service by the airline. We are requesting my payment of $45.20 be refunded as this is one of the worst customer service provided by any business we have seen, Lying to us about receiving the payment and even after 5 months after the incident they still have failed to make this failure of customer service experience right. They 1st refused to acknowledge the payment I had made and then only after dispute they acknowledge the payment. They have not refunded us and refused to make this horrible experience correct. We will never book with this airline again but we are asking assistance to get our refund for this horrible service.

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  ***** ******
  

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to follow up on a refund request that I put in2 months ago after having a flight where they had to write up a report because they wouldnt let me fly with my airline approved car seat. I am seeking refunds for the first 2 flights for my daughters tickets only. They were fine with the car seat on the flight back. case reference: ***************** * *****************

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  ******* ********
  

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ********* ************************************************** ********** ********************** Booking # ****** 157 400 219 9024-Res. Number *** *** *** ****-Res. Number To whom it may concern:I made reservations on your airline on October 9th 2023 to leave ***** ******** on October 31 2023 to travel to *******, ****. Due to the conflict that started on October 8th 2023 we decided to postpone our travel until a later date. We contacted your company on October 17th 2023 to advise you of our change in plans. I believe we were told we had a year. Although after a year we still did not fell comfortable traveling because of the conflict in the ***********. So again we were told we had a year or could request a refund. We were speaking with ***** in October of 2024, who we thought was with Qatar Airlines and come to find out after months that she worked for ***********. She never advised us of that. Once I found out I called your airline and spoke with I believe **** who advised us we could not get a refund.I believe the amount is around ******* dollars. I feel due to the circumstances this is an unfair discussion on your company??s part. I am requesting a refund or partial refund. We cannot afford to just hand over that amount of money due to unfortunate circumstances. I am going to contact the Better Business Bureau on this matter. Sincerely, ****** ********* 05/08/2025

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  ****** *********
  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently completed a trip from *** to MAA under confirmation number ******. When returning back from *** to ***, my Carry on luggage was about 15 lbs and I had a laptop bag with my laptop and ipad which weighed like 8 lbs but the agent asked me to weigh both, and made me pay $75 for extra weight. I already paid $220 for 3rd luggage and he made me pay $75 more I told him, all I have is my laptop, ipad and chargers, but he said only 4 lbs allowed for laptop bag, I explained how can you expect a laptop bag with laptop and charger to be 4lbs? I am carrying it in my shoulder and will keep underseat, everyone was carrying laptop bag, and he just cornered me. I felt humiliated, but since I didn't have any choice, I had to pay $75 extra for it. I had my CPAP medical machine, which I could not carry either so I put it in check-in luggage. I even told the agent, do you have FREE cabin luggage check in, which sometimes they do due to fully booked flight, he said, yes, we do offer that, but still you need to pay. I said, since I am willing to check in the cabin luggage and just take laptop and CPAP machine, why don't you consider, but he was so persistent. I was very very disappointed with Qatar airways because of this behavior and I even said, just for extra few lbs in laptop bag of laptop and ipad, you are making me to hate Qatar airways and not to fly anymore in future, he just smiled with no regret or never even apologize or bothered about it. Also, my carry on luggage was checked in too, so he could have easily allowed it, but he gave me real hard time and made me feel embarrassed and move things from carry on to big luggage to pay $75 more. Even after paying $210 for 3rd luggage, he still asked for $75 for few lbs more because Qatar wants to charge for everything without even considering laptop, ipad, CPAP medical device, nothing.

  Customer Answer

  Date: 05/31/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  ***** *****
  

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my father's visit to ************* (from *********) in August 2024, I called Qatar Airways (08/19/24) to simply ask how much it would cost to change his departing flight to another day. The Agent cancelled the return journey (***-****-********) without being asked to do so or wanting to speak directly with my father (the passenger). I had not asked for the cancellation and suggested they listen back to the call as it is recorded for training purposes. To rebook, a new credit card had to be provided as payment of the now cancelled ticket had been refunded to the card used at the time of booking. Unfortunately, my father had booked his travel through a travel agent in ********* and paid by check in Australian Dollars, so it was impossible to refund money to a card. I asked to speak with a Manager - the Associate replied "I am the Manager". My father obviously needed to return home, so a new card was provided to book the identical ticket back to *********. The total cost was US$3,998.00. After returning home, my father lodged complaints/requests for a refund through the travel agent in ******** and personally with Qatar. In October 2024, both requests received "no refund applicable" responses. In November 2024, I phoned Qatar Airways (***) and was asked to put the complaint in writing. The Contact Us page on the airline's website has numerous options and tends to send users in circles. I was able to send a written complaint/refund request on 02/20/25, with the airlines and received acknowledgement/case number for the complaint. On 03/06/25, Qatar Airways responded with a request for additional information (booking reference, date of journey, route, flight number, passenger name). I provided details on 03/10/25. I followed-up with Qatar on 03/27/25, 04/16/25, and 04/28/25 for updates but have received nothing further. This is looking more like fraud by the airline and is completely unacceptable.