Complaints

This profile includes complaints for Qatar Airways's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Qatar Airways has 5 locations, listed below.

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  Qatar Airways

  350 5th Ave, Suite 7600 New York, NY 10118

• 

  Qatar Airways

  1201 Fannin Street, Suite 131 Houston, TX 77002

• 

  Qatar Airways

  1200 Smith St., Ste. 16000 Houston, TX 77002

• 

  Qatar Airways North America

  1750 Tysons Boulevard, 4th Floor McLean, VA 22102

• 

  Qatar Airways

  1201 Fannin Street, Suite 131 Houston, TX 77002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a ticket with Qatar Airways (2 adults, 2 kids). QR ****, July 16th *** to ***, QR ***: July 16th *** to ****, QR ***: July 17th **** to ***. We took the flight from *** to BOS but the flight from BOS to **** QR *** had a technical issue and they were delayed from 10:15 until 2 AM in the morning finally the Qatar airways staff told everyone that they can't fly that day due to the technical issue and asked all of us to collect our bags and leave the airport. They told us they will compensate the hotel if we find one, but did not arrange anything immediately. When we went down to collect our bags, we could not find even a single check-in bag (we checked in 6 bags in ***) and no trace of them. The staff again told us nothing to worry about and to actually collect our bags at the final destination (***). They also told us that we will get rebooked and will get our new itinerary via email/text the following day. The staff was very picky about who they wanted to help. I have personally seen them helping people who speak their language (Urdu). After several hours of requests and pleading, they finally gave us a voucher for the hotel nearby, where we checked in.We finally got a message around 7 AM that our flight got rebooked for the next day (17th July) with a completely different Airline (*** Airlines for BOS -> AMS, AMS-> DEL, and ******* airlines DEL -> ***). We are fine with this and assumed that Qatar will transfer the bags to the new Airline (***), But, to our surprise, when we checked with the *** staff at the gate, they told us they don't have any bags and we must board the flight. So we did that and continued to trace the bags but no sign of them even in ***. We struggled to file a missing bag complaint with ******* as they don't have any info on bags from Qatar. We have struggled to get any help over the phone/email from Qatar for 10 days. Finally, ******* took our complaint and traced the bags. Need refund for all the expenses for 10 days with no bags.

  Customer Answer

  Date: 09/12/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  *************************************
  

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What was supposed to be an end from a lovely trip ended up becoming a nightmare. My flight back from ******* ******** to ******* had multiple connecting flights with a stop in **** and then one in ******** where I would switch airlines to ******* Airways and reach my destination ******* **. My connecting flight with Qatar Airways from **** landed extremely late in ******** and thats where the problem started. Due to my flight landing late it caused me to miss my next connecting flight to ******* ** and I would have to be rebooked for the next day . During this process of being rebooked I was told by a Qatar employee that I would have to make my own accommodations for finding a hotel / food and that I would not be compensated for it . The employees exact words were " exit the airport and walk to each hotel and ask them if they have a room available for the night ". I was told to do this in a foreign country while traveling alone with my 15 year old son. During this whole process another Qatar employee verbally abused and racially profiled my 15 year old son for not " speaking proper English" for simply asking where the restroom was. During this whole debacle I asked the Qatar employee multiple times about my luggage that was on the connecting flight with me and if it would be loaded on to my flight the next day and whether it would reach my final destination and I was assured it would be and not to worry . The next day comes and I finally reach my destination ******* ** after traveling for nearly 72 HOURS!!!! and not to my surprise my 4 luggages were missing and never arrived the destination. Since arriving to my destination on July 20th I spent the next 3 weeks constantly contacting Qatar for help via email/ phone support / and their online website tool to report lost luggages and never received any help and the only thing I was told that its not their problem since they were not the last airline I took to reach my destination . ( MORE INFO IN THE SCREENSHOT)

  Business Response

  Date: 08/18/2022

  Customer is requested to write directly to Qatar Airways via our website - *********************************************************************

  Customer Answer

  Date: 08/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: Qatar Airways is unresponsive and I have already tried emailing and calling them multiple times

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there,I am currently filing a complaint against Qatar Airways, since the business did not refund me the full amount for a flight cancellation that was made within 24 hours of booking.- Flight Reservation Number: ****** - Ticket number: ************** and ************** - Flight origination: ******, ** - Flight destination: ******, ***** - Date of transaction: 07 August, 2022 08:19 PM EDT (Reservation)08 August, 2022 11:50 AM EDT (Cancellation)- Amount of money paid to the business: $3481.76 - Nature of the dispute: I did not get the full refund amount, only received $2841.76 - Whether or not the business has tried to resolve the problem: Qatar Airways did not try to resolve the issue and instead rejected my request to pay the full refund amount. One of their associates, Associate 1, had promised (on Aug 8, 2022 at 11:30 AM EDT) that I would get a full refund amount of $3481.76, however that never happened. I called Qatar Airways again on 17 Aug, 2022 at 10:38 AM EDT and had a talk with Associate 2, in which they mentioned that I would NOT get a full refund amount (which is contrary to what was promised earlier). This whole process costed me 3 full hours of my working day.I wish to get a full refund equaling $3481.76 plus any compensation for the inconvenience that this has caused me during work hours.Let me know if more information if required on this matter.*********************************

  Business Response

  Date: 09/01/2022

  Customer is encouraged to write directly to Qatar Airways via our website - *********************************************************************

• Initial Complaint

  Date:08/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked flight from ******* to ******* for my wife and 2 year baby and they travelled on 12-Aug-2022.Before travel 3days I called Qatar airways for travel restrictions for covid to my family and the representative told they are not supposed to tell anything about travel requirements and the passenger has to go Qatar airlines website on their own and read the travel requirements. When I asked other airlines are providing good customer service and covid travel requirements to passengers the representative told they dont care about other airlines and behave very rude, didnt respect and careless reply to the customers. i called Qatar airways 10 times before my family travel for travel requirements and the customer care never responded. Then I manage to enter details for my family and asked customer care that on the website it didnt ask to upload any PCR Test but they never responded properly. I asked customer care that why ********************** airlines only not telling travel requirements to passengers and what would be the case if the passenger is uneducated and cant see any details in the website but the representative told they never care.On the travel date on 12-Aug-2022 I managed to take PCR Test documents and other stuff to the Qatar airlines but my family end up asking few more documents and checklist and cause my wife/baby delay and exhausted. My family told that they called customer care 10 times and no proper response over travel requirements and after 1hour of delay they checked documents and allowed my family to board in.This is one of the WORST ever service we faced in our life time and never happened in any other airlines.So, I request to refund $500 for the poor service offered by Qatar airlines in all ways and the damages/inconsistent caused to my family and request not to happen any passengers in rear future.Booking Ref No . ******

  Business Response

  Date: 08/15/2022

  Customer is encouraged to write directly to Qatar Airways via our website - **********************************************************************

   

   

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We arrived at the airport little over ****pm for the flight time of **** PM, After Check In and Clearing Security check, we reached the gate around ****pm, We were boarded in the flight around ****pm and at about ****pm we were told that due to some technical issue with the plane, we are expecting some delays, but after 30 mins or so, we were asked to get out of the plane and asked to sit at the airport lobby.No food, No water, No snacks were provided till passengers started complaining around midnight, when few snacks items were provided around ***** AM.At around 2.30AM we were told that the flight is cancelled due to technical issue and we have to rebook our tickets by calling reservations, I insisted the lady at the counter to please rebook me in the first available flight in the morning which was Emirates so I can reach the destination for the function, but she said she cannot do anything and I have rebook my ticket through reservations by calling ************* number.After getting our bags at Belt No. 7 at around 3.30AM, we were given Cab to go home or stay in hotel, for that there was a big line to get the vouchers, we decided to go home and cancel our trip as we would not reach ********* ***** on time for the functions. I kept insisting to ground staff to put me on Emirates flight leaving next day morning, but they were in no mood to listen to us and do the needful, so I asked them that I would not like to travel as I would be missing the function I was travelling for in *****, we reached home around 0****am morning, being at the airport full night.They said that I will receive full refund of $ ******* + $ ****** paid for seats, but I would request Qatar Airways to compensate for the pain and suffering we had to go through for more than 10 hours at the airport and missing the important function due to flight issue and non-cooperation from the ground staff to put us on another flight,They did nothing, Qatar Airways , please be aware.

  Business Response

  Date: 08/15/2022

  Customer has been answered via private channels on August 11.

  Customer Answer

  Date: 08/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I have not received any type of communication or response from Qatar Airways to my concern]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 08/16/2022

  Customer was answered by our ************* team on *****.  Regret that we have nothing further to add via BBB channel.  Customer can respond back to the email he received if he would like.

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problem started on July 26th when i arrived into **** airport via ***** heading into ***. As soon as i landed into **** airport i found out my trip to JFK was cancelled. i must add that few days ago July 22, i berried my father and that was the reason i was in the *********** and i am pregnant in my 2nd trimester.i was looking for the information to see why my trip was cancelled and to see how i can resolve this issue, i was waiting in line for hours and my husband was also calling the airline ***** from the US but neither was able to help. after 4 hours of talking to the people at the airport, they finnaly found an available seat on the next plane which is 18 hours later. i begged the airline people to assist me to comfotrbale seat, give the flight duration itself is 14+ hours long, i did not receive any mercy or any help. i asked them to give me hotel voucher, i explained i am a pregnant woman and i can just sit on airport bench for 18 hours, i need to rest, no one from the airline helped, they refused, and they insisted i am on my own. then we called the ***** airline from the US, many times, they did not offer to help. i went to each lounge in the airport, and no one would offer to assist me and let me know, i even offered to pay from my own pockets and they refused. This negative experience for my will be stamped for ever against the Qatar airlines and its employees, as a pregnant woman that just lost her father, no one offered any help, or any thing to easy the pain on me. now, I'm writing this note, and my flight was delayed another 45 mins. my flight information:Booking reference, *** ****** Flight #****** on Wed July 27 2022 i am asking the airline to refund me back the entire ticket and pay for my 18 hours of long stay at the airport without any help, any rest, and any assistance.

  Business Response

  Date: 08/02/2022

  Customer is encouraged to write to ********************** directly via our website - *********************************************************************
  
   

   

  Customer Answer

  Date: 08/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I went to the airline website to file a complaint, and this is what i got back : Thank you for contacting Qatar Airways. We value your feedback and rely on it to evaluate our services to deliver you a world-class travel experience on your next journey with us. If you have submitted a request or a question, a member of our customer service team will be in touch with you shortly.
  Qatar Airways **************** Team"

  my complaint on the airline website will be tossed out as i have tried many times calling the customer care line, and no one to take my complaint

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *********
  
  
  
  
   
  

  Business Response

  Date: 08/04/2022

  The customer's claim to ********************** was received August 2 and she was answered on August 3.

  While I appreciate it was not the answer she had hoped for; we have explained our position.