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Business Profile

Artist Agents

Warner Music Group

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Warner Music Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Warner Music Group has 20 locations, listed below.

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    Customer Complaints Summary

    • 91 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered nearly a month ago, Ive been told twice that my order will ship but Ive yet to receive any shipping notifications. This is utterly ridiculous that they cant get orders out in a timely manner, and their only offer is a 10% discount on future orders which I cant use because I will NEVER be ordering from here again! I want my product and a refund for the inconvenience. At this point, Im not convinced they even have the vinyl I ordered in stock, though they claim to.

      Business Response

      Date: 05/13/2024

      Thank you for contacting us!

      We have submitted a request to prioritize the shipment of your order.
      We apologize for the inconvenience and thank you for your continued patience.

      Please let us know if you have any other questions. 


      Sincerely, 
      WMG Store Support

      Customer Answer

      Date: 05/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

      I received a cancellation email (pictured) instead of any confirmation my order has actually shipped. I understand it may have been necessary to process the refund, but how do I know when my order has shipped, since you've stated you're prioritizing the shipment? Will I get tracking information? I need further clarification of the status of my order before I can accept this as resolved.

      Thank you,

      ****** *****




       

      Business Response

      Date: 10/23/2024

      Hello, thank you for contacting us. 

      We apologize for the issue regarding your order. Unfortunately, this product was out of stock and resulted in your order being cancelled.

      We have refunded you in full (as of May 16, 2024).

      Once again we apologize for the inconvenience and thank you for your understanding.

      As a token of our gratitude for your patience, here is a 10% off coupon code for our online store: CCGNWMX10 (some restrictions may apply).
       
      Best,
      WMG Store Support

    • Initial Complaint

      Date:03/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is fraud- a bill of $6.35 was showing up on my Discover card monthly for over a year- Discover was not able to stop it - they credited me every month. I just cancelled my Discover card and got a new card/account number but now they are taking out of my Pay Pal account! This is not authorized- no idea what it is- been going on for over a year. I dont have music subscriptions, play video games, pay for Apps, etc, PLEASE HELP!

      Business Response

      Date: 03/15/2024

      Hello,

      Thank you for reaching out to us. 

      Can you please confirm what specific company name and phone number appears in the transaction statement?

      Our records do not show any reoccurring charges on our end.

      If you have any other questions, please let us know. 

      Thank you.

      Customer Answer

      Date: 03/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      I have attached the info - my phone number is ************

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 03/21/2024

      Thank you for providing the screenshot. We only see one charge tied to a ************************* download that was purchased on 2/22/2024, but do not see any further charges. Could you please provide screenshot examples of any other charges you are referring to (****** and Discover)? This will assist us in resolving the matter for you.

      Thank you, 

      WMG Support 

    • Initial Complaint

      Date:01/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vinyl from the Warner Music Group (shown on my credit card statement) and received the wrong item than what I purchased. The item was initially purchased as a pre-order on October 11th. I raised my complaint with them on December 14, 2023. They have yet to provide a resolution to my issue and every follow up gets met with "we are working to resolve the issue".

      Business Response

      Date: 03/07/2024

      Hello,

      A refund was requested and issued on February 16, 2024.

      We apologize for the inconvenience.

      WMG Customer Support

    • Initial Complaint

      Date:01/05/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order# *************** I will ***NOT*** accept lip service AGAIN! The 7' was available to ORDER UP UNTIL TODAY, Jan 5, ****, when it sold out. I ordered on December 21 yet you're telling me it states BACKORDERED.MY QUESTIONS TO ANSWER DIRECTION ISNTEAD OF COPY AND PASTING A SCRIPT!!!!!:1. Am I definitely going to receive my order?2. Is there a mess up with my order? Why is it not populating in my Order History when I click on it, but it IS showing up in my recent orders!RESOLVE THIS BY IMMEDIATELY ******* ME MY 2 COPYS OF THE ********* ****** 7" "JUST ANOTHER RAINBOW" IMMEDIATELY.

      Business Response

      Date: 01/11/2024

      Hello,

      Thank you for contacting us.

      I can confirm that your order successfully went through and you will be receiving your order.

      We have been advised that the release date for your pre-order item has been delayed. Once it is ready we will prioritize the shipment of your order and you will receive an email once it has shipped.

      I am very sorry for the delay. The release date for pre-order items can sometimes be subject to change, due to factors beyond our control. 

      We apologize again for this frustrating experience and thank you for your patience.  

      Customer Answer

      Date: 01/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************



       

    • Initial Complaint

      Date:01/02/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 sweatshirts from this companys artist ******************* custom merchandise website. myshop.bensonboone.com I ordered on November 27, 2023 and still havent received it. Theres no tracking information, and Ive gotten no response to my several emails. I would like the products sent to me, and a refund for the great inconvenience and frustration. Thank you.

      Business Response

      Date: 01/10/2024

      Hello,

      Thank you for reaching out. 

      Unfortunately, we do not manage this store nor is it apart of our company. Please reach out to your point of purchase for further assistance.

      Below is the contact information provided on the storefront:

      ***** Music LLC
      **********************
      *** ******* ******** ****
      ****************************** * ****
      ********* *** *****


      ********************************************

      We hope this helps!

    • Initial Complaint

      Date:12/21/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1) ordered the Expensive ($482.48) Grateful Dead Lyceum '72: The Complete Recordings [24LP] on 18 november 2023 on the dead.net site 2) Order Number: ************* Tracking Number : ****************** 3) nothing arrived yet (21 december 2023) and the tracking number results NOT present onto the *** database!I'm really really disappointed of the service: I hope Warner Music Group will resolve this (expensive for me, at last...) problem.

      Customer Answer

      Date: 01/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
      The've sent a replacement copy of the goods purchased and I've juts verified the presence of the tracking code on the tracking database: all OK

      Sincerely, and many many Thanks for your service

      *****************************



       

    • Initial Complaint

      Date:12/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every year I purchase items from this company. Every time I purchase the items are in stock and I order way before the cut off dates for holidays. For the past 3 years I email them and the answer is you can cancel the order if you want. That is the only option with their customer service. No update on shipping or anything. Yet again this year it happens. I would just like a ship update or expected arrival date.

      Business Response

      Date: 01/10/2024

      Thank you for contacting us! 

      Your order was prioritized and shipped out on December 13. According to the tracking your order was delivered Thursday, December 14.

      Tracking No: ******************

      Please let us know if it wasn't received.

      Thank you for your patience. If you have any questions, please let me know. 

    • Initial Complaint

      Date:12/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past few months, Warner Music Group sends emails to enter sweepstakes on their website, get points for following artists on Spotify, etc. to enter sweeps. There is a spin the wheel game and I get points doing that, over 1000 for example, then the points disappear, so I send and email inquiry, they tell me I earned this amount and spent the same amount (which I didn't) I send screenshots and everything, showing I won the $50 prize. They tell me I didn't. (?) More recently, I had a lot of points and was trying to enter a ********************* sweepstakes and kept getting an error message. The deadline has since passed and not only did I miss it, all of my points are gone, I had thousands at this point. I sent another email inquiry and they claim they are looking at it, but they are giving me the runaround again. I unsubscribed and I'm moving on, but I think what they are doing is in bad faith and/or their website is malfunctioning. I just want them to acknowledge that they stole my points.

      Business Response

      Date: 04/01/2024

      To better understand the situation and provide appropriate assistance, could you please provide us with an example or more information about the promotion you're referring to? Unfortunately, we don't have a record of the Spinning Wheel promotion you mentioned, and any details you can provide would be extremely helpful in investigating and addressing your concerns.
      Once we have more information from you, we'll do our best to assist you promptly. Thank you for your cooperation and patience.

      Customer Answer

      Date: 04/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I sent them all the screenshots 5 months ago., I won the $50 prize and you owe me.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************************




       

      Business Response

      Date: 04/05/2024

      We have conducted a thorough search of our records, and regrettably, we have found no evidence of receiving the screenshots you mentioned to our WMG support email address, nor are we aware of this contest. Nevertheless, please resend the screenshots so we can review and hopefully redirect you to the correct place. 

      Thank you, 

      WMG Store Support

    • Initial Complaint

      Date:09/07/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 29 placed $40 order with warner music. 2+ months later items lost and now unavailable. Warner now states they will resend sticker which was $3 flat and only item remaining in stock total with shipping $12.50. I have asked them to cancel and they have refused.

      Business Response

      Date: 03/07/2024

      Hello,

      Your order was too far along in the process for us to cancel it or make any changes.

      You were refunded, via payment method used for purchase on September 18, 2023. 

    • Initial Complaint

      Date:07/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought 5 digital albums off the website on 6/12/2023 for $105.96 total. I received the email with the download links, none of the links would let me download what I purchased. After awhile of trying, their website said I attempted to download too many times and stopped me from attempting anymore. Tried calling customer support but their phone number doesn't even pick up when I call it, its like the number doesn't exist. So I emailed them, and emailed them, and emailed them. I would get some generic excuse like "We're working on the issue sorry for the inconvenience" almost every time. They finally resent the email with the download links but on first attempt of download I'd get the error saying I tried to download to many times...back to square one. After emailing back and forth, they sent me 5 download links of the same album that wasn't even in my original order TWICE. I've now sent multiple emails over 2 weeks demanding a refund because they wouldn't fix the original issue, with no response. I've had it with these people. I attached screenshots of the download error and just some of the MANY emails I sent and received. Order # ********************

      Business Response

      Date: 04/01/2024

      Apologies for the delay. Our records indicate that the customer was refunded $105.96 on August 1, 2023. If you have any questions, please feel free to ask.

      Thank you, 

      WMG Customer Service

    Warner Music Group is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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