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Business Profile

Auto Financing

Roadrunner Financial, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Complaints

This profile includes complaints for Roadrunner Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Roadrunner Financial, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 46 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment to road runner for my motorcycle for my October payment for $296 On September 29 then on October ********** runner does an auto pay out of my account for another $296 that wasnt able to go through because there wasnt that much in my account this caused my account to be overdrawn and I was charged $41 I dont believe that I should be liable to pay this $41 because I paid my payment ahead of time so They were not owe the money they attempted to collect that overdrafted my account

      Business Response

      Date: 10/12/2022

      Dir Sir * *****,

      We are sorry to hear about ****************** issues with his account.  However, we have thoroughly investigated the customer complaint and find no error on the part of our company.  The customer had made arrangements to make automatic payments on his account which had been processing his payments for a number of months. The customer subsequently made a payment directly and outside of his regularly scheduled auto-draft payment.  The customer subsequently did not notify our company to cancel or suspend his auto-draft payment and thus the auto-draft was attempted to be deducted from his account on the scheduled date. **************** executed an auto-pay form which clearly states that he must notify us to cease any auto-draft prior to the draft date. Any payments outside of the auto-pay will be applied to his account, but unless advised in advance the system will continue to process auto-payments in accordance with his written instructions. A payment outside of his auto-pay date will not stop or suspend the payment unless we are notified in advance as these are set up to systematically deduct payments from his account.  Accordingly, we cannot refund any overdraft fees on ****************** account. If he would like to make changes to his auto-pay instructions, he can contact us at ************ or email us at ******************************************* Very truly yours, Roadrunner *********************************

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid my loan off and the dealership sent my gap insurance refund to the lender per usual. This lender is withholding my reimbursement and every time I speak to a representative they tell me a different date as to when it was supposedly mailed to me. The receipt online says September 7th one agent told me September 14th and one said September 16th. They are requesting I wait 4 weeks for the check in the mail but that's unrealistic for **** to deliver mail from ******** to *****. Roadrunner Financial is not being honest about when the check was mailed if they've even mailed it. The check they can't seem to get to me is barely over $500 but they've had no problem receiving over 30k from me and my insurance company.

      Customer Answer

      Date: 10/04/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    Roadrunner Financial, Inc. is NOT a BBB Accredited Business.

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