We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bakery

Paris Baguette

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bakery.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a cake that has mold on it. I can't imagine what could be in the cake.

    Business Response

    Date: 03/22/2024

    Good Afternoon,

    My name is ***** and I am the Senior District Manager for Paris Baguette.  Of course we always take these accusations very seriously.  Obviously, we cannot confirm that the guest handled the cake in the proper manner from the time of purchase.  Examples are, holding it in refrigeration of under 40 degrees, as well as holding the cake more than 48 hours.  

    However, I conducted an audit confirming Astoria's process of both hygiene and first in first out rotation practices.  Our sponge that was refrigerated all had date stamps within our three day shelf life and organized properly.  Heavy cream and berries that are held in our refrigeration temped under 40 degrees and was within shelf life.  I witnessed our cakers wearing gloves and only having out what they are using and nothing extra left out at room temperature. The cream was within the expiration time period.  I also had followed up with the owner to ensure daily follow up in case there is something on our side to follow up on.  Hand sink hot water temped at 140 degrees, and proper gloves and handwashing techniques were observed.  Thank you very much for your time.

    ***********************

    ************

    **********************************

    Customer Answer

    Date: 03/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I am deeply disappointed with the company's response regarding the issue with the cake I purchased. I bought the cake at 10:45 AM and discovered it was moldy by 1 PM, during which time it was stored in the refrigerator. I have evidence to support this claim. I did not reserve or pre-order the cake. It is unacceptable for the business to imply that the fault lies with me. This is an appalling level of service.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *** ** ****




     

    Business Response

    Date: 03/30/2024

    I am following up with the franchisee for this cafe and will confirm the cake and the candles were voided of *** ****** credit card.  If for some reason they were not, I will add another comment including pictures of the voided charges for follow up.  *****

    Customer Answer

    Date: 04/01/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     Horrible customer service blaming customer for their wrong doings.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *** ** ****




     

  • Initial Complaint

    Date:04/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to file a complaint about a recent purchase I made from Paris Baguette. On 4/19/2023. I purchased a cake from their store located at *********************************************************************************************. Within one day of purchase, the cake developed mold on it, rendering it completely inedible. I was extremely disappointed and concerned about the quality of the product I received from Paris baguette.I attempted to contact the store to rectify the situation, but was met with poor customer service and lack of concern from their staff. They were unhelpful and did not offer a refund or a replacement for the faulty cake.I believe that Paris Baguette has sold me a defective product, and their lack of customer service and unwillingness to rectify the situation is unacceptable. I would like to request a full refund for the cake and an assurance that Paris Baguette will take appropriate measures to ensure that such incidents do not occur in the future.Thank you for your attention to this matter.Sincerely,******

    Customer Answer

    Date: 05/18/2023

    Better Business Bureau:

    At this time, I have not been contacted by Paris Baguette regarding complaint ID ********.

    Sincerely,

    *********************

Paris Baguette is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.