Business Profile

Bank

Metropolitan Commercial Bank

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Complaints

This profile includes complaints for Metropolitan Commercial Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

40 total complaints in the last 3 years.
4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/19/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Formal Complaint Against ************* Gross ******************** to Deliver Business Funds To: Better Business Bureau (BBB)Regarding: Metropolitan Commercial Bank *************** Business Failure to *************** $74,915 Dear BBB Complaints Team,I am filing a complaint against Metropolitan Commercial Bank (MCB) and Revolut Business for negligence and failure to deliver $74,915 for over four *********** ****************** Dec 16, 2024: MCB issued Check No. ****** to my old address (****************************************************). Due to **** mail forwarding, I received it at my new address (**************************************************************************) on Jan 7, 2025.Check ***************** rejected & destroyed it.Jan 8, 2025: I requested urgent reissuance.Jan 9, 2025: Revolut confirmed reissuance within 6 weeks (by Feb 20, 2025)but it never arrived.Feb 22, 2025: Revolut admitted MCB hadnt processed my request for 2 months.Feb 27, 2025: MCB reissued the check, yet:No tracking *********** expedited shipping, despite ************* confirmation of dispatch date.March 18, 2025: Still no check. **** standard mail takes 3-7 days, yet MCB falsely claimed 6 ********************************* Failures 1.MCBs Failure:Lost two checks.Refused tracking details.Ignored expedited shipping requests.2.************* Passing Blame:Revolut says MCB is responsible; MCB refuses assistance.3.False Assurances from Revolut:Promised tracking & expedited shipping but failed again.Formal Demands for Immediate Action I request BBB to:1.Confirm when the check was mailed.2.Provide tracking & shipping details.3.Ensure check delivery in 48 hours via *********** or **** Priority Mail.4.Hold ************* accountable for delays.This negligence has caused severe financial hardship. I request urgent resolution.Sincerely,**************************
Business Response
Date: 04/01/2025
Goodmorning,
We acknowledge your submission through the Metropolitan Commercial Bank online complaint form.
Metropolitan Commercial Bank is the issuer and settlement bank for various Program Managers, meaning we issue wallets and prepaid cards, for which the Program Managers have ownership of their customers individual accounts, transactions, and documentation.
The Program Manager in this instance was *************************
Metropolitan Commercial Bank and ************************* no longer have a relationship as of November 2024.
Please note this matter was escalated internally to our accounting department.
They reached out to the check vendor to reissue your check and confirmed a new check was mailed March 28th, 2025.
Please reach out to MCBComplaints if you have any questions.
Thank you,
*** ******************** ****
********** **********
**************************************************************************
**
*****************************************
******************
****************
Customer Answer
Date: 04/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thank you for your email and for sharing Metropolitan Commercial Banks (MCB) response regarding my complaint.

After reviewing MCBs reply, I would like to submit the following clarifications and unresolved issues:

1. Incomplete Transparency and Lack of Customer Communication

*** claims they reissued a check on March 28, 2025, but failed to inform me as the payee, nor did they notify Revolut, their former Program Manager. This lack of communication created confusion and stress, especially when I unexpectedly received the originally issued check (dated February 27, 2025) on April 4, 2025, at my address.

2. Official Confirmation from MCB Live Chat

Before depositing the February 27 check, I took the responsible step of contacting MCB through live chat.
Their representative, Mica A., confirmed after checking with the internal complaints team that:

The check (#******) is still valid
It can be deposited

As long as I deposit it into the same business account matching the name on the check, there should be no issues

Based on this official confirmation, I proceeded to deposit the check into ***************** business account.

3. Deposit ************************** Not Releasing Funds

The check has now been placed on hold by **********. The reason provided by ***** is:

We have not yet collected the money from the paying bank so some or all of your deposit may not be available for withdrawal.

This means MCB, as the paying bank, has not yet released the fundsdespite their earlier confirmation that the check is valid and can be deposited.

4. Request for Clarity and Resolution

Given that:

I was not informed about the March 28 reissued check
I received and deposited the original February 27 check based on MCBs own guidance
The funds are still on hold due to MCB not releasing them

I respectfully request that:

MCB immediately confirm in writing that Check #****** is valid, funded, and will be honored
If MCB has cancelled or blocked this check, they must explain why this was not communicated and why it was confirmed valid in the live chat
MCB must also inform ********** that the funds for this check are clear to be released

I have also attached screenshots of the live chat with MCB, ***** deposit receipt, and the hold notice for your reference.

Conclusion:
I believe I have taken every responsible step to verify the checks validity before deposit. Any issue now lies within **** internal handling and communication failures, and I request BBBs continued support in resolving this matter.

Sincerely,
**** ******
**************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** ******

Business Response
Date: 04/15/2025
Dear *********,

We acknowledge receipt of the complaint that you submitted to the Better Business Bureau.

Metropolitan Commercial Bank was the issuer and settlement bank for various Program Managers, meaning the Bank issued wallets and prepaid cards, for which the Program Managers have ownership of their customers individual accounts,transactions, and documentation.

The Program Manager in this instance was ************************* Metropolitan Commercial Bank and ************************* no longer have a relationship as of November 2024.

When our relationship ended, the Bank worked with a vendor who issued checks to ******** clients who did not migrate to their new bank.

This matter was escalated to Revolut as well as internally to our accounting department.
Please see the below response provided by Revolut:

"Starting on July 31, 2024, the Customer began contacting Revoluts in-app chat regarding restrictions on their account.

On the 29th of August 2024, the Customer was sent an email informing them that they would be offboarded with the following information:

Final Date-October 28, 2024
Company Name-**************
Days Allowance-60
Closure Reason-We've closed your account since we believe that it's being used in a way that isn't compatible with our platform. As a financial services institution, we're subject to strict rules and regulations on the account activity we allow. We reserve the right to close an account, as set out under "Our right to suspend or close your Business Account" in our Business Terms particularly where we state "if you've breached any of the Restrictions on using your Revolut Account" and if "you've broken these Terms in a serious or persistent way". See our Business Terms at ****************************.

The Customer was then sent several reminder emails to remove their remaining funds from their account. On the 26th of November 2024, transactions were initiated in order to remove the funds from the account.

*** on behalf of ******* then issued a check to the Customers operating address of the funds in question.
On December 5, 2024, the Customer informed Revolut that the address they had on file and to where the check was sent was no longer valid.
As a goodwill gesture in the Customers Final Response Letter issued December 12, 2025 they were provided with 100 USD.
A second Final Response Letter issued on March 31, 2025,offered the Customer a 130 USD to which they have not responded.
On February 27, 2025, the Customer was sent a new check,they have claimed to have not received this check.
The last update to the Customer on March 31, 2025 was the following:
Thank you for the confirmation. I have reached out to our team already in order for them to contact *** with the new request. I will follow up here as soon as I have any further details or confirmations of actions taken.
We do not believe that Revolut acted unfairly through this process. We appreciate their situation and know that this is not the situation that they would have wished for."

Metropolitan Commercial Bank's Accounting team states an initial check for the balance was first issued on December 16th, this is the check which you received, and which you stated was rejected and destroyed by your bank due to it being deposited into an account with a different business name.
On February 20th, 2025, ******* contacted **** accounting team to reissue checks. *** confirmed with our check vendor that a check was reissued on February 27th, 2025.
When the complainant had inquired about the whereabouts regarding the check and its delivery, our accounting team reached out to Revolut and Revolut advised the complainant to wait 30 days before a new check can be issued.
Due to checks being processed by a vendor, the reissue takes longer than usual as these cases go through a process. The Bank did request tracking information from the vendor for this check, but they stated it was unavailable.
On March 31st, 2025, the vendor confirmed a new check was mailed on March 28th, 2025.
On April 8th, 2025, you stated that you received and deposited the check and that your bank (**********) informed you that the funds were being held due to We have not yet collected the money from the paying bank so some or all of your deposit may not be available for withdrawal.. We verified with our Operations team, and they mentioned the check was deposited April 7th. We completed everything at our end and you must reach out to your banking institution for further assistance regarding the hold.
We sincerely apologize for any inconvenience and appreciate your patience while we fully investigated this matter.
If you have any questions, please feel free to contact us directly at **************************************************************************.
Thank you,
MCB ******************** Unit
Initial Complaint
Date:01/27/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a Revolut customer. After Revolut US bank accounts transitioned away from Metropolitan Commercial Bank, a client wired a significant sum of money to my outdated Metropolitan Commercial Bank account:Beneficiary: **** *** **** Bank Name: Metropolitan Commercial Bank Bank Address: ******************************************* Account Number: ************ ACH Routing Number: ********* Wire Routing Number: ********* Wire details:WIRE TYPE: WIRE OUT DATE: 19/12/24 TIME: 1356 ET TRN: **************** SERVICE REF: ****** BNF: **** *** **** ID: ************ BNF BK: METROPOLITAN COMMERCIAL ID:********* PMT **** **************** Reference: Caleo /ACC/, PHN/**** *** **** Metropolitan Commercial Bank assured me that the wire transfer would bounce within 7 business days, however it has been over a month and my client's transfer is showing as completed. They say they are unable to provide further assistance locating the funds despite me providing them the exact details of the old account and the wire transfer.I need help locating and recovering the funds.
Business Response
Date: 02/05/2025
Good afternoon,
We acknowledge your submission through the Metropolitan Commercial Bank online complaint form.
Metropolitan Commercial Bank is the issuer and settlement bank for various Program Managers, meaning we issue wallets and prepaid cards, for which the Program Managers have ownership of their customers individual accounts, transactions, and documentation.
The Program Manager in this instance was ************************. Metropolitan Commercial Bank and ************************* no longer have a relationship as of November 2024.
The funds in question were returned to the originating bank on 12/19/2024 ****: ***********************
Please reach out to ******* directly for their updated bank information for any future transactions.
We apologize for any inconvenience.
Thank you,
MCB ******************** Unit
Compliance Department
**************************************************************************
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****************
Customer Answer
Date: 02/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** ****
Initial Complaint
Date:05/31/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I provided information and was given a CASHPASS card as payment. The card isn't any good because the company closed up. The phone number is disconnected. I tried to email and it bounced back. The card is issued through CTPAYER.com but nothing from them either. Hoping to alert everyone of the fraud committed. These cards are not valid.
Business Response
Date: 06/13/2024
Good afternoon,
We acknowledge your submission through the Metropolitan Commercial Bank online complaint form.
Metropolitan Commercial Bank is the issuer and settlement bank for various Program Managers, for which they have the ownership of the customers account information and transactions.
In this instance your complaint pertains to Cashpass.
We have reached out on several occasions to obtain more information but have not received a reply.
We will be closing this matter as presented.
Once you obtain the necessary information you can send it to the following email: ********************************************.
Thank you,
MCB ******************** Unit
Compliance Department
********************************************
**
***********************************************************************************************
****************
Initial Complaint
Date:05/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The bank has informed me that they do not accept international transfers and that the bank would be refunded. They told me it would take 3 days and to send the IT team the following documents that I sent you. They keep giving me a run around and will not let me speak to either there supervisor or the IT team. It's been over three days and the other party hasn't received the money back. All I want is to have the money refunded back to the sending party.
Business Response
Date: 05/30/2024
Good afternoon,
We acknowledge your complaint submission through the Better Business Bureau.
Please note your transfer has been located being received at Metropolitan Commercial Bank.
We are working internally to have this returned.
An email will be sent to the complainant for further information.
We apologize for any inconvenience.
Thank you,
MCB ******************** Unit
Compliance Department
********************************************
**
********************************************************************************
****************
Initial Complaint
Date:05/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 1st, 2024 Metropolitan Commercial Bank changed its bank routing number for direct deposits resulting in the non-receipt of payment for disabled veterans.
Business Response
Date: 05/14/2024
Good morning,
We acknowledge your submission through the Metropolitan Commercial Bank complaint form.
Metropolitan Commercial Bank is the issuer and settlement bank for various Program Managers, for which they have the ownership of the customers account information and transactions.
The Program Manager for this instance is Expanse. Please note that Revolut customers do not have a bank account with **********************. Expanse maintains an account with MCB where Expanses customers funds are deposited.
Expanse for investigation and they provided the below response:
_____
We acknowledge receipt of the complaint from the cardholder.
On May 1, 2024, the cardholder spoke with Customer Support to confirm his account and routing number and he stated his payment was sent to routing number ending in *** and he was advised that was not our routing number.
Upon receipt of the complaint, Customer Support made attempts to contact the cardholder to provide the return trace number of the deposit. The cardholder may contact Customer Support for the return trace number provided by Metropolitan Commercial Bank.
The customers deposit for May 1, 2024, was issued to the incorrect routing number *** and was returned by Metropolitan Commercial Bank. The previous deposit posted to the correct routing number ending in *** and Expanse FT and Avid did not change the cardholders routing number to the ********************** routing number that resulted in the returned funds.
The Avid Customer Support number he can call for return trace number is ************.
___
Thank you,
MCB ******************** Unit
Compliance Department
********************************************
**
********************************************************************************
****************
Initial Complaint
Date:04/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I'm *************************** direct deposit from nexis prepaid closing or cancelling my account with my payment on or posting I'm going to file a complaint from metropolitan police officer *** I'm asking my account of ****** dollar was never posted I call my avid prepaid access to see of I could get my payment for *** his name is **** or mich or reg or a employee of metro bank acted like a idiot as Usual okay so let's begin my deposit has to post before *** 01 I'm supplemental income SSA or SSI payment had to come to that account over to metro bank since April *** I'm pressing charges on metropolitan banks employee there in co manager included some name **** ***** red zigger who ever disrespect me on my deposit here the account number ************************ the cancelled one was *********** ************** that where my deposit was cance once posting I never told any one to cancel any thing *** I don't have no payment for ****** ***** employee of ***************** in democan ladies sound she from states employee all I'm making a compliment for my ****** deposit direct okay SSA sdi dob 05 03/77 last end ssn **** address ********************************************************* I need my payment for *** so how come I didn't get it yet I can't pay my rent I can't pay my ligtn bill some answers phone disrespect calling about my payments so when I'm I got ng to get my payment for my supplemental payments it important I'm going police report smart employee need to be fired okay
Business Response
Date: 05/09/2024
Good afternoon,
Metropolitan Commercial Bank (MCB) is the issuer and settlement bank for various Program Managers, for which they have the ownership of the customers account information and transactions.
The Program Manager for this instance is Expanse who offers the Avid Prepaid card. Please note that Avid customers do not have accounts with **********************.
We forwarded this complaint to Expanse for investigation.Please see below for their response.
We have reviewed the account referenced in the complaint. We have made attempts to contact the cardholder and the numbers are not working numbers. We are unable to locate a payment for this cardholder and the last deposit received was March 28, 2024. We recommend that the cardholder reach out to the originator.
MCB was also unable to locate an ACH deposit in the amount of $943 as stated in the complaint.
Please reach out to the originator and request they trace the payment.
If you are able to provide more information that would assist us in locating this deposit feel free to contact us at the below email or you can contact Avid directly at ************************* or ************.
We apologize for any inconvenience.
Thank you,
MCB ******************** Unit
Compliance Department
********************************************
*********************************************************************************
****************
Initial Complaint
Date:04/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thu, Mar 28, 2024, 4:41 PM *********************** <************************> wrote:i need *************************** and *************************** direct depoist number and routimg numbers so i can switch they account ti another bank . **************************** 06/01//1986 ************************* 10/21/2009 social security said they avcoubt have different account and routing numbers in its in savings account i eant they may 2024 going to another sccount abd to this date i been gaving issues getting they durect depoist posted i want out of this bank
Business Response
Date: 04/08/2024
Good afternoon,
We acknowledge your submission through the Metropolitan Commercial Bank online complaint form.
Metropolitan Commercial Bank is the issuer and settlement bank for various Program Managers, for which they have the ownership of the customers account information and transactions.
The Program Manager for this instance is Expanse. We forwarded this matter to them for investigation. Please see below for their response:
We acknowledge receipt of the complaint from *********************** stating she was having issues receiving her direct deposit and requested the routing transit number and account number for each of her beneficiaries.
************ is the representative payee for *************************** and *************************** and receives direct deposit of their Supplemental Security Income payment to her Avid Prepaid Card which features an Early Access option.
Due to a file transfer error with Metropolitan Commercial Bank and their payment processor, the funds for *************************** and *************************** were not posted as anticipated on March 26, 2024. The Supplemental Security Income payments for April 1, 2024, were credited to her account on March 28, 2024.
On March 28, 2024, ************ spoke with a customer service representative at 7:00 PM EST and was provided routing transit number and account number for *************************** and ***************************.
To stop any future deposits, ************ will need to contact the originator. We consider this matter closed.
We apologize for any inconvenience.
Thank you,
MCB ******************** Unit
Compliance Department
********************************************
**********************************************************************
****************
Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My tax refund was deposited to my cashpass card on 02/22/2024. I found out on that day that cashpass has closed. Also that my refund is sitting in my account at ********************. I have tried to contact the bank to get the funds. Everyone I talk to will not give me any information. I've called the cashpass card and a recording gives a number for metropolitan commercial bank support. Still I get the run around. So on 03/19/2024 I called the *** and they said that the money has been deposited to the account I've provided in my tax return. The *** said the deposit is still there. Why can't I get my money?
Business Response
Date: 04/04/2024
Good afternoon,

We acknowledge receipt of the complaint that was forwarded to Metropolitan Commercial Bank regarding the complainants tax return that was forwarded to their account with Cashpass.

Metropolitan Commercial Bank is the issuer and settlement bank for various Program Managers, for which they have the ownership of the customers account information and transactions.

The Program Manager for this instance is Cashpass. Please note that Metropolitan Commercial Bank and Cashpass no longer have a relationship as of April 2023.

Due to the lack of information in the complaint we are unable to locate the transaction and revert it to the original source. As such, the *** complaint unit will be reaching out to the complainant directly via email to obtain the additional information needed to locate the transaction.

We apologize for any inconvenience.

Thank you,

*** ******************** ****
********** **********
********************************************
************************* * **** *****
********* ** *****
****************
Initial Complaint
Date:03/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Metropolitan Commercial Bank was the backing bank for an online money app called Movo Cash. In 2020, **** locked up my funds for an unknown reason, and shortly thereafter, went out of business. I just recently learned that MCB was issuing refunds to people for their Movo Cash accounts. I reached out to MCB directly for a resolution. The representative with whom I was emailing requested my Movo account number, a photo *** a selfie of me holding the *** and a current bill showing my residential address. I sent all of this except for my Movo account number, because I no longer have access to that, but I provided my SSN and DOB instead. This was a couple of weeks ago, and they are no longer responding to my emails.
Business Response
Date: 03/26/2024
Good afternoon,
We acknowledge your submission through the Metropolitan Commercial Bank complaint.

Metropolitan Commercial Bank is the issuer and settlement bank for various Program Managers, for which they have the ownership of the customers account information and transactions. The program manager for this complaint is ********.
As of August 28, 2021, we no longer have access to your submitted documentation from the Program Manager, ********, due to the program's closure. Therefore, to review your account and make a determination regarding the validity of the account, we will need you to provide us with your government-issued ID, such as a Drivers' License, State Identification Card, or Passport.

We have received your ID's and confirm your check has been mailed, details will be emailed to the complainant separately.

We apologize for the inconvenience.

Thank you,
MCB ******************** Unit
Compliance Department
********************************************
**
************************************************************************
****************
Initial Complaint
Date:03/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This bank was used to scam me out of my money. I have been unable to get reach an employee of this bank for assistance in recovering my funds. This has been going on since February of last year.
Business Response
Date: 03/05/2024
Good afternoon,
We acknowledge your submission through the Metropolitan Commercial Bank complaint form.

Metropolitan Commercial Bank is the issuer and settlement bank for various Program Managers, for which they have the ownership of the customers account information and transactions.

The Program Manager for this instance is Revolut. Please note that Revolut customers do not have a bank account with **********************. Revolut maintains an account with MCB where Revoluts customers funds are deposited.
We forwarded your complaint to Revolut for investigation, and they have advised that the account is currently under review, however, please be informed that due to privacy and confidentiality rules they cannot provide any information regarding their accounts to private enquiries.

If there has been any loss of funds, please have the originating banks contact Revolut at ******************** for additional assistance.

If you have not done so already, we suggest you file a police report with your local authorities, as well as filing an Internet Crime Complaint with the *** by going to ********************.

We apologize for any inconvenience.

Thank you,
*** ******************** ****
********** **********
********************************************
** ************** * ********* ********* ** ***** ****************

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Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Metropolitan Commercial Bank is NOT a BBB Accredited Business.