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Business Profile

Bank

Metropolitan Commercial Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Metropolitan Commercial Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were victims of employee direct deposit wire fraud involving a fraudulent customer account at **********************. Because it was an ******** account with a ** bank under the name of the employee we assumed it was legitimate. My complaint however is with the impossibility to report this to anyone at Metropolitan Commercial Bank. This is obviously not the first time it happens reading other complaints. I've called numbers, including branches, asking if I could report the fraud to anyone to flag the account (the funds are still processing and can be reversed), the answer was no, but to send an email though the contact portal which takes days to answer. You need a fraud line.

      Business Response

      Date: 06/07/2023

      Good afternoon,

      We acknowledge your submission through the Metropolitan Commercial Bank complaint form.

      Metropolitan Commercial Bank is the issuer and settlement bank for various Program Managers, meaning we issue wallets and prepaid cards,for which the Program Managers have the ownership of the customers account information and transactions. The Program Manager for this matter is **********. Please note that ********** customers do not have accounts at Metropolitan Commercial Bank.

      See below response provided by crypto:
      __
      By the submitted by ************** information I understand the name of the employee. We managed to detect the account to which the funds have been deposited and it belongs to a 3rd person.
      Please note that the respective measures have been taken and the funds have been sent back to the account of the *****************************.The Complainant has been informed and advised to consider contacting their local police department.

      We are unable to provide an ****/tracking number for an ACH reversal transaction. We can only provide the date of the transaction which is 22.05.2023.
      __
      As such, we consider this matter addressed and tended to.

      Thank you,
      *** ******************** ****
      ********** **********
      ********************************************
      **
      ************************* * **** *****
      ****************************
      ****************

    • Initial Complaint

      Date:04/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Voyager sent me a *** check for $11,000 after they shut down and *** has not been responding to my bank nor answering them so they can pay me my funds... It started when i first received the check over 50 days ago, a little before that, voyager had informed me to take my funds out of the platform but i couldn't do that in such a short notice and they closed, then came the *** check from voyager and as soon as it arrived, i quickly took it down to ********** as that was the closest place, that agreed to cash the check. The cashing store in ********** tried to cash it, and i waited for 4 days, while they were trying to get a hold of *** via phone, to verify the authenticity and cash my check all to no avail. I later appended my signature on the back of the check and deposited it to my Citizens Access Account via remote deposit and the funds are still on hold, my money is still unavailable to withdraw. Nobody from *** is answering, me or my bank to release the money, this is very cruel of *** to ignore and not honor their own checks or even answer the calls from my bank or cashing store. I am a 72 year old Veteran and lately i shed tears every other morning and night over this delay and my inability to get my money, i do not pray for whoever is in charge at this ************* to go through what i am experiencing right now, i am living with no money and about to lose the roof over my head, my whole life is melting with no money and no one to help me. Every time i call my bank to see money had cleared, they tell me they are extending the hold on my check just because *** won't honor their calls or checks to Validate the checks.

      Business Response

      Date: 05/02/2023

      Good afternoon,

      We acknowledge your submission of a complaint related matter.

      Metropolitan Commercial Bank's Complaint Unit reviewed this matter internally with our operations department. Our operations department stated the check was cleared on our side and debited the account at MCB, there is no issue with this check.

      Your Bank, Citizens, can call ** at ************, we will only confirm that the check was presented for payment and funds are good at this time. If they need to speak to a specific person, they can ask for the Deposits Operations Manager.

      As such, we consider this matter addressed and tended to.

      Thank you,
      *** ******************** ****
      ********** **********
      ********************************************
      **
      ************************* * **** *****
      ********* ** *****
      ****************

    • Initial Complaint

      Date:04/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      several wire transfers was made to a wire transfer recipient of this financial institution which turned out to be a scam account. This bank was called up several times but never returned my calls.

      Business Response

      Date: 05/04/2023

      Good morning,

      Metropolitan Commercial Bank is the issuer and settlement bank for various Program Managers, meaning we issue wallets and prepaid cards,for which the Program Managers have the ownership of the customers account information and transactions. The Program Manager for this matter is ********** to which we forwarded this complaint to for response.

      Please see below for response from **********:

      ***** *********************
      **** ** ******* ** * * ********** ******** ******* **** ***********
      * ********** **** *** ***** * ***** ********* **** *** **** *** ****** ** * ************* **** *** **** ************** *** **** *** **** **** ** ******** ********* *** **** ** ****** ***
      ***** ** ** ************** * *** ******* **** *** ******** ******* ****** ******** *** **** ******* *** ******** *********** ********* **** ***** ************* * **** ****** ******* ** **** **** **** ********
      ******** * ***** **** **** ** ******* ** ******* ********* **** ********* * ********** **** * *********** ****** ** ***** *** **** *****
      ** **** **** ** **** ***** ** *** **** ******** ************ *** ***** ** **** **** *** ***** *** ********** *** *** ********** ********** *************
      ***** ** ******* ********* ********* *** ******** **** ** ** **** **** ***** ** ****** ******** ** ** **** ************ *** **** ****** ** * ************* ******** ***** ***** *** **** ******* ** **** *******
      ** ***** ** *** ***** *** *** ********** ***** *** ********** ****** * ***** **** ** ******* **** ************* ** **** *** ** **** ** ***** * *******
      **** ******* **********
      *** *********** *** ***** **** ** ********** *** ******* ** **** ********* ************** ** ********* **** *** **** ******* *** ******* **** *** ********* ****** ******* ******** *** **** ** ************** ** ***** *** *** ******** ** ********** **** *** ***** ******** ** *** ************** ** ***** *** *** ******** ** * ***** ******** *** ** *** ******* ********* ******** ********** ** *** ****** *** *** ****** ** **** ********* ************** ** ********* *** *** **** *** ****** ** ********** **** **** ********* ************** ** ********* *** ** *** **** ** ** ****
      ***** ******* ** ******** **** *** ** **** * ****** ****** *** **** *** ***** ******* **** *** ****** ** *** *******
      ****** ** ******* ** ******** ******* *** ********** ** **** ** **** ******* *** **** ******* ** ***** ************** *** ****** *********** *** ***** *** ** *** ******** ******** ******* **** *** *************************************
      ****** **** **** **** *** **** ** ****** ** **** ***** ****** ********** ********** ***********
      ** ********* **** *** ****** *** ********* ******** ***** **** *** *** **** ******** ******** ******* ******** ****** ***** *** ** ***** ** *** *********** ** ********* *** ***** *** * ****** ****** ***** *** *** ** ***** ***** ***** *** ** ***** ** *** ********** ******** **** ** ********* *** ******
      **** **** ***** ***** * ********** **** *** *** *** ****** *** **** ********* *** *** *** **** ******* **** ****** ** ** ********* *********** ** **** **********
      **** ********
      *** ********** *****

      ** ********** **** ******** ***** **** ****** *** *************

      ***** ****
      *** ******************** ****

    • Initial Complaint

      Date:03/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** filed an FDIC and States Attorney generals office complaint against Revolut and your fraudulent bank practices violating depositing under regulation E laws and guidelines. You limited my account after clearly receiving and accepting my IRS tax refund from the **** only to suspend my account for review within 39 minutes. Intent to sue ****** will be faxed to NY office by the morning. Ill attach my FDIC and CFPB reports. Literally front of their web splash page they tell you to have you tax refund deposited to your Revolut account; and when i did , 19 minutes later they temporarily suspended my account still on going, to investigate the source of depositWHICH ISTHE ************* TREASURY ALA MY TAX REFUND

      Business Response

      Date: 03/20/2023

      Good afternoon,


      We acknowledge your submission of a complaint related matter thru the Metropolitan Commercial Bank complaint form.


      Metropolitan Commercial Bank is the issuer and settlement bank for various Program Managers, for which they have the ownership of the customers account information and transactions. In this instance your complaint pertains to Revolut to which we referred the same for investigation and response.


      See below response provided by Revolut:
      _______________________________________________
      Please consider this letter as *************************s (Revolut) response to ************************ (the Customer) complaint received by Revolut on March 9, 2022 from BBB.

      Discussion
      We have received the customer's complaint in which he alleges that ************************* (Revolut) suspended his account after accepting his tax refund from the *************************
      On March 7, ***************************************************** the amount of $4,722.74. No information was provided with the transfer to indicate that it was a tax refund. Receipt of the *** Products transfer triggered an alert in Revoluts system. In response, his account was placed in a restricted status until a review of the account history could be completed.
      On March 10, 2023 Revolut completed its review and the decision to close the customer's account was reached. Following this decision, he was able to access and transfer his funds to his external account.
      On March 10, 2023 we sent the customer the following email:
      Make sure you withdraw your funds After reviewing your account, were sorry to say that we can't offer you our services anymore, and your account will be closed in X** days, on X** Please make sure you withdraw any remaining funds from your account before then, via external bank transfer. How does this affect my account? From now on, you'll no longer be able to: Credit your account (top-up) Make card payments Make ATM withdrawals Send money to other Revolut accounts (P2P transfers) Any transfers made to your account will automatically be rejected and returned to the original sender. What can I use my account for? Until your agreement with us closes on ***, you'll still be able to: Send money via external bank transfer Exchange funds into your base currency Sell your commodities, gold and silver Sell your cryptocurrency Sell your open stock positions and withdraw the proceeds trading Close basic Account User It's a good idea to download all the statements you might need in the future, as financial institutions, your accountant, or others, might request them. You can always message us in-app if you've got any questions.

      Conclusion
      Please see a copy of our Terms and Conditions here: ******************************************
      23. When we might block your account or Revolut Card The safety of your money is important to us. We might prevent you from making payments from your account or with your Revolut Card if we're reasonably concerned about its security or that it might be used fraudulently or without your permission.
      We might also have to block your Revolut account or Revolut Card to meet our legal obligations.
      Contact us via chat in the Revolut app if you have questions about why your Revolut account or Revolut Card has been blocked.
      24. When could Revolut suspend or close an account? We may close or suspend your account immediately, and end your access to our services, in exceptional circumstances, including: if we have reason to believe, in our sole discretion, that you are behaving fraudulently or other otherwise in violation of the law; if you haven't given us (or someone acting on our behalf) any information we need, or we have reason to believe, in our sole discretion, that information you have provided is incorrect or not true; if you've violated these terms and conditions; if we have reason to believe, in our sole discretion, that your use of the Revolut app is harmful to us or our software, systems or hardware; if we have reason to believe, in our sole discretion, that you continuing to use your account could damage our reputation or goodwill; if we have asked you to repay money you owe us and you have not done so within a reasonable period of time; if you've been declared bankrupt; or, if we have to do so under any law, regulation, or court order.
      The customer has removed the funds from his Revolut account, and no funds remain. No further action is needed at this time.
      Please let us know if you need any additional information or clarification and we will do our best to respond as soon as possible.
      _____________________________________________


      As such, we consider this matter addressed and tended to.
      Thank you,
      *** ******************** ****
      ********** **********
      ********************************************
      **
      **********************************************************************
      ****************

    • Initial Complaint

      Date:02/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My client, Broker 4 U transferred $12,000 to Metropolitan Bank acct number on the 5th December. This has not been credited and we believe that it is in a suspense account as this is a segregated account. The funds should have been sent *********************************************** Revolut account. We have provided all the details to trace this payment and ask for the funds either to be returned to the original sender or forwarded to the Revolut account. We have tried to contact MCB on countless occasions and emailed their complaints department and have reference ***** and **** I would like MCB to resolve this and either return the funds or forward them on I would also like them to acknowledge what is happening

      Business Response

      Date: 02/22/2023

      Good afternoon,
      We acknowledge your submission of a complaint related matter thru the Metropolitan Commercial Bank complaint form.
      Metropolitan Commercial Bank is the issuer and settlement bank for various Program Managers, for which they have the ownership of the customers account information and transactions. In this instance your complaint pertains to Revolut to which we referred the same for investigation and response.
      See below response provided by Revolut:
      ___

      we have not received any payment/notification for a $12,000 payment on December 5. There is only a $2,615 payment.
      ___


      Metropolitan Commercial Bank's ********************* were unable to locate any ACH transaction for *********************** in the amount of $12,000.00. You could consider as a possible alternative to explore to initiate a wire recall request with your originating Bank.


      As such, we consider this matter addressed and tended to.


      Thank you,
      *** ******************** ****
      ********** **********
      ********************************************
      **
      ** *********** * **** *****
      ********* ** *****
      ****************

    • Initial Complaint

      Date:11/21/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a current account and I did a $10,000 transfer from my mother's bank account to mine to pay for her funeral the money was frozen and I had authorization to use the account for that reason. Current bank not knowing any of this froze my money $15,000. $5,000 of it is my own earned money. I have wrote them dozens of times with no response whatsoever. I feel like I've been robbed of $15,000. My account is locked the money is Frozen. My mom's bank account which I was authorized to use is now closed in the estate is finalized as well. I need my money back because I borrowed the money from my family because of this and I was on the money back in the sum of $10,000. I need you your help to get my money back and rectify this problem. I feel helpless and I feel like I've been robbed. This bank is obviously cripping and unethical business practices are being taken place. Please help me solve this problem and get my money back. Thank you.

      Business Response

      Date: 11/21/2022

      Good morning: 

      Metropolitan Commercial Bank is the issuer and settlement Bank of various Program Managers which own the account, customer, and transaction information. 

      Please note that we have read your complaint, which makes reference to a Current Account.  Please note that Metropolitan Commercial Bank has not relationship with Current, who also we understand has transferred all their accounts to ********************** to which you must reach out to for assistance. 

      In sum, Metropolitan Commercial Bank has no relation with the Current nor **************** Programs to which it seems your account and problem is related to. 

       

      Thank you

      MCB ********************* Unit 

    • Initial Complaint

      Date:11/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have sent money to MCB as per the instructions given by ********** account and withdrawal to external wallet as per the instructions received from the person named *********************** mentioned that he is an investment manager from **********. My crypto account is registered as *******************

      Business Response

      Date: 01/17/2023

      Metropolitan Commercial Bank is the card issuer for several Program Manager's, Fintech Corporations, which are the owners of the account, customer, transactions, and documentation.  In the case currently presented, the complainant is writing regarding an account at **********.  As such, we referred to them for investigation the complaint presented for a response addressing the same.  They responded as follows: 

      **********************

      The root cause of the issue is that the customer was a victim of a investment scam / fraud scheme. The client used the funds that he transferred via wire to purchase digital assets and then he transferred the funds to the 3rd party account that he refers to [thru an Eletronic Transfer Transaction]

      Please have in mind that since the funds have been utilized, we are not in a position to offer a refund. The customer needs to contact their local police authorities and in case they need further assistance from **********, the authorities may contact our relevant team via email at ******************************* 

      _______________________

      Metropolitan Commercial Bank and ********** will cooperate with any official investigation on this fraud/scam to which the complainant informs to have suffered. 

       

      We encourage you to view below link at the ************************************ regarding Frauds and Scams (copy and paste the below link in the event the hyperlink does not work): ******************** finance.gov/consumer-tools/fraud/

      Fraud and scams | ************************************ *********************

      Thank you

      Metropolitan Commercial Bank ******************** Unit

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bank involves in scamming and fraudulent activities as ********** is connected to this bank and they allow scammers to send and receive money and can be used for money laundering activities.I have sent and received money from the scammer by using this bank and lose a lot of money out of my savings, 401k and personal loans.this bank should not be allowed to operate without regulation and transparency

      Business Response

      Date: 10/13/2022

      Tell us wMetropolitan Commercial Bank is the issuer and settlement bank for various Program Managers, for which they have the ownership of the customers account information and transactions. In this instance your complaint pertains to Foris-crypto to which we referred the same for investigation and response.


      See below response provided by ****************************** ****************** **********
      We have reviewed the users account, he has made several wire deposits followed by cryptocurrency purchases.


      The virtual assets purchased by ************************ have been withdrawn towards external wallet addresses already and are no longer with us.


      Due to the nature of Blockchain technology we cannot reverse said withdrawals.


      The user was previously advised by our **************** team to report what happened to the Police, going forward this would be the best course of action.


      We have also contacted the user earlier today to inform him that we cannot offer reimbursement and to direct him to report what happened to the ******************************* ****************** **********
      The root cause here is external as the user was scammed by a third party.


      ************.

      MCB ******************** Unit
      Compliance Department
      ********************************************
      **
      ** *********** * **** *****
      ********* ** *****
      ****************** *****..

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want every cent of my money back. I could *** them over this. There is $320.80 in the account now. Oh by the way folks, ****** the ceo of the company is the one answering my emails. This person has more money than Ill ever have and they still feel the need to steal all of the money they can from me. Im not stupid. Ive done my research on this bank and their founder. I want the entire amount back $320.80 not just the $174 or I will seek legal action.

      Business Response

      Date: 10/11/2022

      To Whom it May ******** Metropolitan Commercial Bank is the issuer for several Program Managers and this complaint pertains to the Program Manager Capway who holds the account information and transactionality for them to investigate.  As such, they provided us with the below response:

      __________________________________________________________
      Please see the below in response to the complaint filed by ************ regarding her account with
      CapWay.
      CapWay was contacted by ************************* on July 12 at 9:05 AM. At that time, she informed us
      that she had an unauthorized transaction on her account for $38.57.
      Our customer representative responded to ************ on July 12 at 12:47 PM, requesting the
      necessary details needed to file the dispute, including the date, amount, and merchant. In
      addition, we also asked for confirmation if the card was stolen or lost or if she had authorized
      anyone else to use her card.
      At this time, we also provided information regarding the dispute process. We informed ************
      that it could take up to 90 days to complete the full investigation and that if her card were lost or
      stolen, we would need to shut it down to stop any further unauthorized transactions.
      ******** responded at 1:03 PM on the same day (July 12) with the requested information.
      However, since the transaction was still
      pending on July 12, we could not officially file the dispute until it was settled.
      On the next day, July 13, when the transaction cleared, we proceeded with filing the dispute.
      Immediately after, we emailed ******** to confirm that the dispute had been filed and asked her
      to complete and sign the attached Statement of Fraud. We informed her that signing and
      returning the Statement of Fraud is required to receive provisional credit for her dispute. ********
      did not, and has not to date, returned the Statement of Fraud.
      On July 15, still not having returned the Statement of Fraud for the dispute of $38.57, ************
      reached out to file a second dispute in the amount of $42.60. Between July 16 and July 19, we
      continued to communicate with ************ for the following:
      1. She needed to file a separate dispute than the one filed a few days earlier.
      2. Since her card had been closed down on July 12, we needed confirmation that the newly
      disputed transaction was made with the new card or if it was made using the same card as
      the previous dispute.
      After getting all the information needed, we filed the dispute on July 20. Again, as with the
      previous dispute, we emailed ******** to confirm the dispute had been filed and sent her a
      Statement of Fraud to complete and sign to be eligible for provisional credit. As with the
      previous dispute, ************ never returned it.
      Still having not returned either Statement of Fraud, ************ contacted customer support again
      on July 23, stating, My card was stolen and I dont know how much more information you
      want. *** disputed these charges and Im about to close this account to protect my money from
      now on with a trusted bank. ******* customer service representative responded and informed
      ************ that both of her disputes had been filed and that ****** had sent her emails regarding
      both. Our customer service rep stated in our communication, We have provided updates for both
      of your dispute cases via email and sent a letter to your home. After responding to ******** on
      July 24, we never received a completed Statement of Fraud.
      We explained to ************ in previous responses to her complaints that we needed to wait for the
      dispute to be resolved. On September 11, 2022, the investigation into both disputes was resolved
      in her favor, and her account was credited for $38.57 and $42.60.
      On the morning of September 23, 2022, ************ wrote in to file two additional disputes for
      $156 and $17. We provided a courtesy credit for the two disputes, totaling $173. After crediting
      the account, we proceeded with ************** initial request to close her account.
      Per our policy, the total balance in her account, which includes the courtesy credit, was initiated
      to be sent to her via check to the address on file. The process is a three-week process. The first
      two weeks are a hold period to ensure that all transactions have been settled before sending out
      the final check. So far, within the two-week time frame, she has had three credits to her
      accountone in the form of a refund of $146.60 and two microdeposits for verification for $0.01
      and $0.14. The current balance in her account is $320.95.
      We have confirmed with ************ through email that the total balance in her account will be mailed to her address on file within 3 weeks per our (Capway) procedures. 

      Customer Answer

      Date: 10/12/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       Thats a lie and you know it. The balance was $331 and some cents which never made any sense at all for a closed account to be functioning as if it were still receiving transactions. I just want the money back that belonged to me in the first place. Its kind of pointless to argue with these rich people working at a bank in *********** in ******** whove probably never had one financial struggle in their entire lives. You keep other peoples money safe at the bank. Thats your job. This money does not belong to you. Im the one who funded the account and I want my money back. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Business Response

      Date: 10/20/2022

      ************:

      Please note that Capway has informed us that you wrote back to them on 10/17/2022 stating " I received the check today and you can disregard the cases that were opened. The dispute is over. " As you can see, there was transparency with you in our communications.  Thank you for reaching out to us. 

      Best regards

      MCB ********************* Unit 

      Customer Answer

      Date: 10/26/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

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