Complaints

This profile includes complaints for Citi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Citi

  388 Greenwich St New York, NY 10013-2362

• 

  Citi

  Citicapital - Commercial Business Group 3950 Regent Blvd., Mail Stop S2A215 Irving, TX 75063-2244

• 

  Citi

  Citibank Executive Response Unit - private label accounts P.O. Box 8189, 541 Sid Martin Road Gray, TN 37615

• 

  Citifinancial

  603 Columbus Ave. Sandusky, OH 44870

• 

  Citibank

  398 S. Decatur Blvd. Las Vegas, NV 89107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/18/22 I made a payment on my Best Buy citi bank credit card. When making the payment I must have actually paid the card in full which was my mistake. I do not even have enough money in my bank account for this payment and now my bank account is negative thousands of dollars. I called to get help to change this payment and was told I need to contact my bank. I was able to contact my bank and have my account fixed with no issues. Today I went to use my card and was declined. Upon looking at my bank account again Best Buy Citibank charged my account again for the full amount and my account is negative thousands again. I called Best Buy Citibank and talked to multiple people who all told me different information. I was told I can file a dispute but it will take 30-60 days which is completely insane. I was also told that I can fix it again through my bank but their system will try to take the money for a third time and there is nothing they can do about it. I am not getting late fees on other accounts that I am unable to pay. I have absolutely no money now for any of my bills and no one will help me. I can not wait 30-60 days. I have had this card for years with no issues and I’m appalled by the service I am reviving.

  Business Response

  Date: 12/05/2022

  Please
  accept this notice that we are investigating the customer’s concerns. We will respond
  directly to the customer, if applicable, via phone, email, or mail within 15
  days.

• Initial Complaint

  Date:12/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to MACYS/CITIBANK, N.A.. They have failed to provide proof of validation regarding a debt that does not belong to me. They have furnished this alleged debt on my consumer report and have failed to validate the alleged claim pursuant to Sec. 809(b)of the Fair Debt Collection Practices Act and according 609(a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. I demand this item be removed from my credit report immediately. MACYS/CITIBANK, N.A. you are furnishing inaccurate and incorrect information to the consumer reporting agencies.The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes.You and your inaccurate reporting have damaged my livelihood.15 U.S. Code ? 1681s-2 - Responsibilities of furnishers of information to consumer reporting agencies (a)Duty of furnishers of information to provide accurate information 1) Prohibition (A)Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.Duty: a moral or legal obligation; a responsibility Accurate: correct in all details; exact.Prohibition: a law or regulation forbidding something As Defined by The *** Even if you didn't receive a Form 1099-C, you must report canceled debt as gross income on your tax return.The *** Clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate!Account Number: ****************

  Business Response

  Date: 12/02/2022

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pretreat machine off of someone using my Citi credit card on 07-19-2022 for the price of ***** dollars. The pretreatment machine was supposed to be in working order. The pretreatment machine I received was in pieces and not in working order. I requested a refund and sent the pretreatment machine back when the seller sent me the return labels. I contacted the seller and I let him know that the pretreat machine was not in the condition he said. In fact, the pretreat machine looked like it was previously held together with glue. I returned the pretreatment machine and was credited the ***** dollars from the Citi credit company. I did not receive any other information about the dispute. Sometime in September I check my balance so that I can make a purchase and I see that Citi credit card back charged my account for the ***** dollars. I call them and reopen the dispute. I resubmit every piece of information, including photos, communication between the seller and myself, and the tracking information that shows that the packages were sent out. On November 26th I receive the first email from Citi credit card that says that they are closing the case because time passed. I found that confusing because they did not try to contact me and I had provided every piece of information that was requested in the first place. The tracking numbers are 1z **************** and ******************. The packages were set to be picked up on 08/25/2022 and the labels were provided to me from the seller because he opened a claim against the company that delivered the packages. I called the customer service line to speak with someone but they told me that the case was already resolved and there was nothing I could do about it. Please help me get the money that was stolen from me by Citi credit card.

  Business Response

  Date: 12/05/2022

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of my complaint is that Citibank denied adding a promotional bonus to my checking account opened with the bank in May2022.
  This account was opened and funded $50000 with the assurance of adding a $500 bonus if the conditions were met 1) leaving at least this balance intact for 90days, 2)and opening online with transferred funds. These conditions were met..
  Six months later they had not added the account bonus claiming that they could not find the code attached to the opening of this account.
  Two 30 minute calls on 11/2 and 11/29 met without resolve of this issue, and with Citi customer service claiming to be unable to get thru to their special promotions office for now the second time. And that it we be on me that I continue attempting via customer service or visit a branch of Citi. The closest Citi to my home in Kansas City being Chicago, Il.
  For seven months Citi held my funds paying me less than 0.2% interest during that period on my $50000 account. Citibank is now fraudulent in withholding any promised bonus and going so far as to suggest that they could not determine that this promotion even existed seven months ago to be applied to my opening of a new account with them with transferred funds.
  I would like the BBB to look into this matter and certainly I would like to know if any like complaints exist.
  I would like to both recover the agreed bonus and gain apology from Citi.
  Know that as of this date 11/29/2022 I closed my account(s) with Citi knowing well that it has no plans on rewarding my good faith action depositing funds with them. Their actions and responses have been to obfuscate and escape paying out on their promotion.
  Please if the BBB can help then I can provide you with any additional information that you may need in pursuing this complaint.

  Business Response

  Date: 12/01/2022

  Please accept this notice that we are
  investigating the customer’s concerns. We will respond directly to the
  customer, if applicable, via phone, email, or mail within 15 days.

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a secured credit account with a deposit of 1000 I used most of the money on a purchase. When I went to make a payment I discovered the account was closed with no explanation.
  I spent hours on the phone trying to get answers and kept getting transferred.
  No one could seem to know how to send the balance of my money back.
  When I finally threatened to file a complaint with the fcc I was told I would receive my refund in 5-7 days.
  That was 2 weeks ago.!
  No return no letter I never even received a statement.

  Business Response

  Date: 12/01/2022

  Please
  accept this notice that we are investigating the customer’s concerns. We will respond
  directly to the customer, if applicable, via phone, email, or mail within 15
  days.

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I applied for a checking account via the citibank website on Nov. 21st. I received an email saying the application was being reviewed, and it included the application number. After hearing nothing for several days, we (wife and I) called citibank on 11/25 at 11:16 ** to inquire as to the status. We were transferred to 4 different departments, ultimately to the fraud detection department. We tried hard but could not understand the lady. She was asking us questions as to what car we own and who lives with us, but due to the language issue we just couldn't understand and asked to speak with a different person. She put us on hold and after 30:37 minutes the citi rep. hung up. My wife checked her phone the next day and noticed voicemails, 2 from citibank asking me (****, the husband) to call them and confirm info. We have no idea why citibank called my wife's phone rather than mine, which was on the application. Anyways, on 11/28/22 at 1:11pm ** we called citibank at the number in the voicemails *************) with the application ID ************ and reference number (****). The person verified our info, then transferred us to the fraud detection department. The guy had no idea what we were talking about or what to do, told us to call back in ***** hours. We asked what info the needed from us, he just kept saying to call back a different day. Then he said someone would call us in a few days. We asked what number they'd call, he couldn't answer. Fed up, we asked him to withdraw our application and send us an email saying the application was withdrawn/cancelled. He said he'd deny the application and send us a letter via email. We clarified that we didn't ask for the application to be denied, but rather we were choosing to withdraw the application. He didn't understand. We repeatedly asked for an email confirming the application was withdrawn/closed but still haven't received anything. It's been hours.

  Business Response

  Date: 11/29/2022

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.
  

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ******************** since 2012. In that time, I have never missed a payment and have had varying balances based off of current balance transfer offers. My wife and I have been working to pay off our debt and as part of that strategy, we stopped charging to this card and only making payments around this same time in 2021. Now that the card is paid down to about 50% utilization, I requested a new card so that I can move some money around (this card has a slightly lower interest rate than my other ones), but was told I couldn't. No explanation and no letter was received. After 4 calls to Citi, trying to get an explanation, I was told that my account had been closed. Nothing online indicates this and I have screenshots showing my 'available' balance of nearly $4,000 that I cannot access (screenshots attached). I checked my credit reports and Citi has not been reporting my payments or available balance since March 2022, which is severely affecting my credit negatively. I have still not received an adverse action notice or letter of explanation and was told today that Citi cannot provide me a timeline of any communication they have made in regards to this issue. In October 2022, I did receive one letter stating the account could not be re-opened due to the length of time it was closed, but I was never informed of the account closure to begin with and it does not appear to be closed online. Note: Citibank did have my address misspelled for a period of time, but I receive statements online and make payments online and everything appears to be current and active, but is not reporting that way to the credit bureaus.

  Business Response

  Date: 11/29/2022

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

  Customer Answer

  Date: 12/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and believe the card issuer has made this right as they did allow me to request new cards. I will not know by the deadline if they have corrected the issue in regards to our credit reporting, but will give Citi the benefit of the doubt in this case as we have been long time customers and believe they will hold up to their end of the agreement by showing our accounts as open and in good status as has always been the case.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted multiply times to contact Citibank to have the issuse of my credit card dispute solved. My card was charged fraudulently. I explained the situation and sent them the information that was asked for. However, I was never refunded for the fraudulent charges. I am currently still paying for these charges while citibank is charging interest to the amount owed. I thought I was protected by law for fraudulent charges to my card. Citibank has made no attempt to help me with this matter, only continued to side with the party at fault. I have attached pdf files of what was sent to citibank. If you can no longer help me with being refunded for the charges, I would at least like there to be some sort of warning for future credit card user of Citibank stating that they not look out for the people that bank with them.
  
  If you need any further information, please let me know.

  Business Response

  Date: 11/29/2022

  Please accept this notice that we are
  investigating the customer’s concerns. We will respond directly to the
  customer, if applicable, via phone, email, or mail within 15 days.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details: Check sent to Citibank to apply that should have been applied to my account is in limbo. I have attempted several times to contact the Citibank Executive Team with no real response and help.
  
  I was told to send Citibank a check of $485 with the last four digits of the account number by their Citibank Supervisor, ****. **** claimed that he was on the only person who could work on my account.
  
  This check was sent to be applied to a past due account that I have no receipt of. Originally, I was denied credit to the Citibank card because they said that the account with the four digits 6048 was in collections. No collections company could be recovered. **** told me to send it directly to Citibank with the address and the account number.
  
  I received the attached letter asking for the full account number. I never had it, only the last four digits. I called the Citibank executive team, they refused to give me the full account number. It has been running around a hamster wheel of customer service persons in their executive offices that are clueless. I have invested hours on hold since September. More than 10 emails to the Executive Office with no resolve.
  
  As a resolve, if they can't find the account either, my account with them should be wiped clear. If they have the account, they should apply the check that they have with the deposit slip and apply it to my account and send me the receipt of payment ASAP.
  
  I have the copy of the email that has the check from Citibank that was sent and had receipt of the check from Citi bank Executive Office,

  Business Response

  Date: 11/29/2022

  Please accept this notice that we are
  investigating the customer’s concerns. We will respond directly to the
  customer, if applicable, via phone, email, or mail within 15 days.

  Customer Answer

  Date: 12/12/2022

  The complaint is not resolved. They claim that they will not respond to further communication yet they have delivered VERY confusing communication that doesn't give a resolve to a matter that is in fully and completely in their control. I, as a consumer, can only follow their lead. They hold the keys and are refusing to give proper communication and direct. 
  
  
  You have confusing language in this letter:
  
  
  1) you state you received payment, then refunding the payment, yet I am still responsible for paying the account
  
  
  2) I was told I was denied because of this account balance. If it is paid, there’s no grounds for denial yet you are refunding the money that I paid to get the account up to date. 
  
  
  3) you never stated the address nor the account number. I do not have record of this account yet I am still paying. 
  
  
  Citibank is withholding information that will allow me to do business. 
  ****** 
  

  Business Response

  Date: 12/14/2022

  Please accept this notice that we are investigating the customer’s concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tractor Supply closed my account for delinquency, even though my payment was actually current. I have provided all receipts of payments made within the past 3 months. On the day they closed my account I was late on my October payment but had made the payment and late fee.

  Business Response

  Date: 11/29/2022

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.