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Business Profile

Banking Services

Citi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Citi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Citi has 1109 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Citi

      388 Greenwich St New York, NY 10013-2362

    • Citi

      Quality & Operations Control 1000 Technology Drive, M.S. 599 O'Fallon, MO 63304

    • Associates Housing Finance, LLC

      1431 Centerpoint Blvd. Knoxville, TN 37932

    • Citi

      1000 Technology Drive Mail Station #20-1-372 O'Fallon, MO 63368-2240

    • Citi

      Citi Prepaid Services - NA TTS Client Operations 5301 Robin Hood Road, Ste 200 Norfolk, VA 23513

    Customer Complaints Summary

    • 7,468 total complaints in the last 3 years.
    • 2,511 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a small business and 10 years ago my banker sold me a line of credit via a checkbook (supposedly the only access to the line of credit). I’ve never used it and decided to close it since it costs me $100/year. After many frustrating attempts to close it, I found out there was about $8,000 worth of fraudulent charges. They were willing to forgive about $3,000 but I was liable for the rest, even though a good chunk of those fraudulent charges were committed through Citibank. This has been an ongoing battle for most of this year. As a minority, female, small business owner, I never thought my own bank would be so loathed to help me. I’ve had my personal and business accounts with Citibank for over 20 years. It’s been frustrating and stressful to deal with them. I’ve already paid off nearly $3000 through auto debits so I’ve closed my account. I would like them to remove the remaining charges of close to $3,000.

      Business Response

      Date: 10/25/2022

      Please accept this notice that we are investigating the customer’s concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

      Customer Answer

      Date: 11/16/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      My issue is not discrimination. My issue is that there was fraud on a loan that only I have access to and they’re holding me responsible for it, some of which, according to their investigative team was made within citibank. They’ve forgiven a portion of it and i’ve alreay paid over $2000 for charges I never made. I’ve closed my account but I want them to remove those charges. 

       

      thanks so much for your help.

       

      elly wong


       


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,


      **** ****
       







       

      Business Response

      Date: 11/17/2022

      Please accept this notice that we are
      investigating the customer’s concerns. We will respond directly to the
      customer, if applicable, via phone, email, or mail within 15 days.

    • Initial Complaint

      Date:10/24/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am supposed to be able to do daily transfers of 500 dollars a day using zelle on the bank app. The bank is only allowing me to do 200 dollars. They refuse to fix this issue.

      Business Response

      Date: 10/24/2022

      Please accept this notice that we are investigating the customer’s
      concerns. We will respond directly to the customer, if applicable, via
      phone, email, or mail within 15 days.

    • Initial Complaint

      Date:10/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It all occurred within these past two days, October 20 and 21, 2022. It was telecommunications over the phone (over 6 phone calls to citibank) I am a new customer and I have had my 1st paycheck DD into my account. I was verified yesterday with credit information questions. Was fully verified. Then today, trying to use Zelle to send my mother some money, I was blocked again. Then called and was verified again with phone number, was told all was okay and my account was not blocked and I could use Zelle. and add my card back to the google pay. Now I have only be able to use $5 out of my OWN DD PAYCHECK. Which came in in my name and from my employer which I had verified before the DD was even done. Now here it is on a Friday, I am a single mother and can not even use my account, can not even log into to see if my money is still sitting in my accout. How do I know that this is not a fraudulent bank and has stolen my money...I am angry and am calling an attorney. I just want my money out of my account and close it... I will make sure everyone I come in contact with knows how you steal money from customers. This is the biggest lie Citibank is not an ethical company. This is what you say about yourselves

      Business Response

      Date: 10/24/2022

      Please accept this
      notice that we are investigating the customer’s concerns. We will respond
      directly to the customer, if applicable, via phone, email, or mail within 15
      days.

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My debit card is declining. I keep contacting fraud and customer service and no one is seeing anything. Every merchant I go to my card is declined except at the atm. This is the worst and I mean the worst experience ever. No one is helping with this glitch i even got a replacement debit card and that did not help. There is something wrong with their system that no one seems to be able to help. Corporate needs to get involved.

      Business Response

      Date: 10/24/2022

      Please accept this
      notice that we are investigating the customer’s concerns. We will respond
      directly to the customer, if applicable, via phone, email, or mail within 15
      days.

    • Initial Complaint

      Date:10/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Correct my credit reports and and apologize.

      Business Response

      Date: 10/21/2022

      Please accept this
      notice that we are investigating the customer’s concerns. We will respond
      directly to the customer, if applicable, via phone, email, or mail within 15
      days.

    • Initial Complaint

      Date:10/20/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i opened a citi savings acct for 300$ promotion back in March 2022 ( over phone ). After opening the account, I completed the necessary activities to get the bonus. But after waiting for mentioned timelines, I did not get the bonus. When I reached out to Citi, I am being told that the savings account is not opened under correct package which is still a mistake on Citi employee end who opened the account for me. Citi should own the mistake on their end and credit the bonus as promised.

      Business Response

      Date: 10/20/2022

      Please accept this notice that we are investigating the customer’s concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

      Customer Answer

      Date: 11/01/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ******** ****************

       



       


    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Citi or “ Brand Source “ had agreed to a 24 month 0% interest back in October of 2021. I have a PDF which was posted to my account because I have gone paperless, and can provide to you below. I have been back and forth with them and the retailer wasting immense amounts of time arguing with “bousquet appliance in ********** **” which is where the purchase was made. They both have retracted the agreement that Brand Source/Citi has made, stating that it was never agreed to, but if you read the attachment you can see that it was agreed to, but never followed through with. I explained that I will be going to the Better Business Bureau, and it was almost shrugged off by Citi Group.

      Business Response

      Date: 10/20/2022

      Please accept this
      notice that we are investigating the customer’s concerns. We will respond
      directly to the customer, if applicable, via phone, email, or mail within 15
      days.

      Customer Answer

      Date: 11/11/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      [Your Answer Here]


       


      The business contacted and told one thing, but looking at account did not follow through.  


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,



      ***** *******









       

      Business Response

      Date: 11/22/2022

      Please accept this notice that we are investigating the
      customer’s concerns. We will respond directly to the customer, if applicable,
      via phone, email, or mail within 15 days.

    • Initial Complaint

      Date:10/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a secured card with this bank. I was told I’d get my deposit back from them once I closed the account and it was paid in full. I closed the account and have now for 7 months, been told they would issue my check out to me. Three times they have “issues” a check out to me that I never recieved. But yet I sure get my bank statements perfectly fine . No issues there.

      Business Response

      Date: 10/19/2022

      Please accept this
      notice that we are investigating the customer’s concerns. We will respond
      directly to the customer, if applicable, via phone, email, or mail within 15
      days.

    • Initial Complaint

      Date:10/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Extra money was taken out of my account and I filed a dispute with my bank. I have been in contact with ***** ******* and he keeps telling me that it will get resolved and to expect my money back. It it seems like all I get is the run around because it has been over 3 months and i still have not received my money back. I just want my money back. My case number is attached along with the representives card

      Business Response

      Date: 10/19/2022

      Please accept this notice that we are investigating the customer’s
      concerns. We will respond directly to the customer, if applicable, via
      phone, email, or mail within 15 days

    • Initial Complaint

      Date:10/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I payoff my citibank credit card and after I pay it off I got a 183.10 interest charge. I spoke to a representative to waive the fee and I was told it was approved. After a few days, I reach out to citi again because I did not receive the refund, and I was told not to worry about it is going to be credited to my account next billing cicle. When I contact Citicard’s today by chat customer service I was told o need to call because they need verbal confirmation to do this type of refunds. When I call I was told they won’t give me any refund. So after a months I just realize citibank was playing with me telling me that I was going to receive a refund as a valuable customer and it was not like that. And that is why I need to do a complaint.

      Business Response

      Date: 10/14/2022

      Please
      accept this notice that we are investigating the customer’s concerns. We will respond
      directly to the customer, if applicable, via phone, email, or mail within 15
      days.

      Customer Answer

      Date: 11/02/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ********* *******



       
       

    Citi is NOT a BBB Accredited Business.

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