Complaints

This profile includes complaints for Citi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Citi

  388 Greenwich St New York, NY 10013-2362

• 

  Associates Housing Finance, LLC

  1431 Centerpoint Blvd. Knoxville, TN 37932

• 

  Citi

  Citi Prepaid Services - NA TTS Client Operations 5301 Robin Hood Road, Ste 200 Norfolk, VA 23513

• 

  Citi

  Banamex USA (BUSA) 2029 Century Park East, 42nd Floor Los Angeles, CA 90069

• 

  Citifinancial

  603 Columbus Ave. Sandusky, OH 44870

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first representative, I did not get his name, but I found his accent particularly heavy and hard to understand. He got offended and spent time arguing and asking me to correct his English and that is Not my job. When he refused to be of help, I asked for a supervisor. He gave me a Louie, who was hostile and with an attitude from the outset. I confronted him of this and he hung up on me.
  Previously to this, I had asked the original representative about a $22.+ credit that should have come from Safeway's and he denied that it was appropriate and ran through my questions very rapidly, so it was hard to comprehend and understand or make sense of. He was very unhelpful and tampered with Louie's temperament. I don't appreciate this sort of help or lack of. This is very poor customer service and least of it, rude and unprofessional. My problem remains unsolved. I wanted to clear up the bill and make an early payment, so I wouldn't have to worry about this before the fifteen of the month. Yet, this was impossible to do. I repeatedly called back and had gotten no help. Apparently, Louie and the previous representative set this up so that no other can help me. I don't have to keep this card.

  Business Response

  Date: 09/12/2022

  
  Please accept this
  notice that we are investigating the customer’s concerns. We will respond
  directly to the customer, if applicable, via phone, email, or mail within 15
  days.

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  
  Sincerely,
  
  
  
  **** ***
  
  
  
   
  
  I am Not able to review the response. & have put in a call to ***** **** & left a message for a call back.  However, I remember the phone call the business made to me & acknowledged rude response from the supervisor, especially the hang up on call & she said they would be written up.  Therefore, I accept the business’s response to my complaint.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a fraud wire transfer from our checking account in CA to New York on April 4, 2022 and posted on April 5. We went to the bank on April 9 to make a deposit, the card was blocked and that's how we knew that there was an unauthorized transfer amounting to $15,500. We made all the necessary steps to file a complaint right away and new accounts were created. We were told to wait for 60-90 days to allow further investigation. We kept following up the next couple of weeks and then on June 27 we came again to check the status of the case. It was the first time that we were told to file a notarized complaint and was told to wait another 30-60 days. We got a letter on Aug 23 dated Aug 18 saying that our dispute was denied so we went to the bank again the next day. The banker again called the fraud department and said that they are re-opening the case and wait for another 60 days. Today September 9, we received another letter dated September 2 saying that the dispute is denied again.
  It is obvious that the banks system is not secured because during the transaction, there was no email, text or because our information has been compromised. We come into the bank at least twice a month to deposit. I wasn't sure why the bank did not detect that it was a fraud because the wire was done in New York and that was a red flag already. I spoke to one of the representatives and was told that there was no way the system could have detected that it was an unwarranted transfer. We are aware that it is FDIC insured so we should be getting our money back in full. We are reporting this issue to the proper authorities because it seems like the fraud department is not doing their job well- it is very disappointing and frustrating.
  We have been patrons for more than 20 years and we were expecting good service but we are getting negative feedback and no support at all.

  Business Response

  Date: 09/12/2022

  Please accept this notice that we are investigating the customer’s
  concerns. We will respond directly to the customer, if applicable, via
  phone, email, or mail within 15 days.

• Initial Complaint

  Date:09/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A citi representative closed my account without my permission one month before they would have had to pay me well over $3000 in rewards money. I want that reward money I had earned refunded to me asap. They dont get to keep cheating people

  Business Response

  Date: 09/12/2022

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

  Customer Answer

  Date: 10/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   They refuse to acknowledge their complicity in s******* me over.  They have taken no responsibility at all for what they did!  Dont ever use citi for anything.  They dont acknowledge or accept responsibility for messing up and they certainly wont fix it.  They claimed to have tape recordings but refuse to share the recording.  They are shady and sketchy

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 10/10/2022

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

• Initial Complaint

  Date:09/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer with Citi Bank for several years now. I have 3 credit cards with Citi Bank. Recently I personally went through a divorce and I had to max out 2 of my 3 credit cards with Citi Bank. Even during this hard ship I NEVER was late paying my credit cards. I have never been late on any of my credit cards. I signed into my Citi account yesterday and noticed my 2 larger credit card limits had been decreased without notice. I received an email today regarding one of those cards. I had a credit of 13K and recently paid 5000.00 because now I am trying to pay them down. Citi Bank took it upon themselves to lower my limit to 7500 leaving me a credit limit of 269.99 They also lowered my other card to 5700.00 leaving me a credit limit of 150.00. I am a single mother now and during this hardship in my life I have used those cards to live off of. I did not ask them to lower my limit not give them permission. I am honestly disgusted at this fact they have done this to me and my family. I have other credit cards and have had them for years and they have never done this to me before. I could see if I was late or didn't pay on time but that is not the case. I know something won't be done about this but I want my voice to be heard. I guess I am being penalized for going through a divorce and now being a single mother. Shame on you Citi.

  Business Response

  Date: 09/09/2022

  Please accept this
  notice that we are investigating the customer’s concerns. We will respond
  directly to the customer, if applicable, via phone, email, or mail within 15
  days.

• Initial Complaint

  Date:09/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a World Elite Executive Platinum Card in 2019, with an annual fee of $450. The travel benefits which attracted me to the card were discontinued within a few months of opening my account. I finally was able to call and cancel the account due to my unhappiness with the cost of the card, but was told that the annual fee i paid in *** would not be refunded in any amount. I would expect a prorated refund of the annual fee when the services that were advertised are no longer provided.

  Business Response

  Date: 09/09/2022

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.
  

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  got a letter denying my claim. I was charged twice for the same item. No one will help me. Where is the manager? SAMS CLUB on 6/1 amount $79.91 This is a duplicate charge. Only the charge for $78.92 is valid.
  
  Could you refund my card as soon as possible? I am tired of the disrespect, why are shareholders treated like this?

  Business Response

  Date: 09/07/2022

  Please accept this
  notice that we are investigating the customer’s concerns. We will respond
  directly to the customer, if applicable, via phone, email, or mail within 15
  days.

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 22, 2022. I opened a savings account and funded the new account with multiple sources of funding.
  On the next day, I logged into Citi Web Patrol. There are no records of these transnations. So I funded the account again with the same external account as before.
  But, that actually causes an overdraft on my external account. Citi closes all my accounts at Citi bank, and I return to the second transit some days later.
  
  My complaint is that, oh, Citi closes my accounts. That is fine. I will never use Citi again with my family. But, Citi tells me that the balance on my accounts will be mailed to me in 30–60 days. It is too long. I hope I can get my money back as soon as possible because I will have a long trip in the following days.

  Business Response

  Date: 09/07/2022

  Please accept this
  notice that we are investigating the customer’s concerns. We will respond
  directly to the customer, if applicable, via phone, email, or mail within 15
  days.

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has not been resolved but could be soon.

  CITI emailed me last month and asked me to upload some proving files, waiting for 15 business days. So currently, I am still watitting. 

  
  Sincerely,
  
  
  ** *****
  
  
  
  
  
  
  
   
  
  

  
  

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I made an purchase with my best buy credit card payment 08/2022 zero interest for 2 years. My remaining balance as of 08/2022 was $410 so tell me how are they charging me $514.54 alone for interest this definitely not right you have to charge interest after the 2 years on the total amount remaining which was $410.00 can't charge me more in interest than the remaining balance is ridiculous.

  Business Response

  Date: 09/07/2022

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for ********** citi credit card on Sept 3, 2022 & got approved for $500. They offered up to $50 off & deferred interest **** months. When I checked out I didnt see the $50 off & 6 months everyday financing at 0% nor sure of they will defer interest. This is misleading & giving false information to a customer. If this is how they do **********************, Ill pay this card off & close it. Should have been credited correctly.

  Business Response

  Date: 09/06/2022

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

  Customer Answer

  Date: 09/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **********************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 4th I tried to purchase a clothing from an internet website called ****************** it was after I click proceed then I noticed that my purchase went through without the final tax, so I detected that its a scam then I reported it immediately to citi bank by disputing the charges but a month later after citi bank investigate the anomaly they said it was my fault.But when I reported it on the same day that I detected that it might be a scam why didnt they rejected it.

  Business Response

  Date: 09/06/2022

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.