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Business Profile

Banking Services

Citi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Citi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Citi has 1109 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Citi

      388 Greenwich St New York, NY 10013-2362

    • Citi

      1000 Technology Drive Mail Station #20-1-372 O'Fallon, MO 63368-2240

    • Citi

      Citicapital - Commercial Business Group 3950 Regent Blvd., Mail Stop S2A215 Irving, TX 75063-2244

    • Citi

      Citibank Executive Response Unit - private label accounts P.O. Box 8189, 541 Sid Martin Road Gray, TN 37615

    • Citifinancial Mortgage Company, Inc.

      170 N. Stephanie St. Henderson, NV 89074

    Customer Complaints Summary

    • 7,499 total complaints in the last 3 years.
    • 2,534 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This financial institution has my account restricted and he’s not willing to help me in fixing the problem I have money in my account that I have no access to and I need my money please help me!!!

      Business Response

      Date: 07/21/2022

      Please accept this notice that we are investigating the customer’s concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. 

    • Initial Complaint

      Date:07/19/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a treadmill on march 03,2022 and enrolled in auto pay it turns out money was never removed from my account and that I have been getting charged extra fees without me knowing . I called customer service and they did not want to resolve my problem and I have provided them with all the details of my purchase and explained that I was enrolled in auto pay and never had any alerts that I had a payment due.

      Business Response

      Date: 07/21/2022

      Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days

    • Initial Complaint

      Date:07/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought some stuff from their store in 2017 and I was asked if I'm interested to open credit card to save few bucks, I accepted and give them my information to apply, cashier entered a wrong social security number and wrong address, after couple months, I realized that I did not receive **** from ****** I decided to check my emails and i found that I passed due my payments for the credit card. I quickly called ***** customer service and asked for full **** including penalties and I paid it full. to my surprise, I noticed my credit report from one of the bureau is affected my that. when I found out of about that I called ***** customer service and I explained the situation. Unfortunately, I they don't want listen to my concern, they said if it is reported to the bureau you have to call the credit report bureau who also sent me back to *****. this is not fear, I never behind on any of my bills all my credit cards are payed on time, the only reason this was missed is because the cashier did not have the right information to begin with. I wish ***** handled the situation better and resolved my credit report. I will not have me as customer again .

      Business Response

      Date: 07/21/2022

      Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. 

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mid June 2022 I became a victim of identity theft. The individual applied for many credit cards/loans etc using my social security number. I have 4 surnames this person could have used. I believe "**********" may be the main name used, but I am not certain. 6/16/22 I filed disputes with Equifax, Experian, and Transunion. Equifax will not remove hard inquiries because there were in fact, hard inquiries made. Equifax referred me to the creditors to have those businesses remove the inquiries. The "fraud" department works the same hours I do. Communication is near impossible. I keep getting connected after much waiting times and explaining situation to the wrong people numerous times. Their fraud departments are for THEIR clients who have been defrauded. No one knows who to connect me to. To date, I have no resolution and have yet speak to anyone who can actually help me. I have a police report. other creditors have sent me affidavits to have notarized. I am willing to do whatever it takes on my part to get this solved, but as stated before, cannot reach the appropriate persons.

      Business Response

      Date: 07/21/2022

      Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone,email, or mail within 15 days.

      Customer Answer

      Date: 08/08/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

       

       I will not accept any closing of these cases until they are removed from my credit report   I am a victim of identity theft, and its ridiculous the amount of work that Ive had to do with each of these creditors

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************************




       

      Customer Answer

      Date: 09/13/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

       

      I will not accept anything until I receive notice the hard inquiries are removed from the credit agency(ies) 

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************************




       

      Business Response

      Date: 09/14/2022

      Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was closed in March and I have money in the account. Since March til now July 18 2022 I have not receive my check with my funds that is there since closure. I have called Citibank numerous times and even received reference numbers and still no check. They keep leading me on by telling me ***** business days and thats been since March.

      Business Response

      Date: 07/19/2022

      Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days

      Customer Answer

      Date: 08/29/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       You need my email which is **************************, my phone number is ************. I am awaiting a response from the company.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 09/21/2022

      Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

      Customer Answer

      Date: 10/20/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 2021 my citi bank acct was closed and referred for closure! They said i should get the remaining money in my acct within 30-60 business days . I never got any mail indicating why my acct was closed for any reason. I have called multiple times and they say they cant tell me why and proceed to hang up. This is very frustrating because how hard is it to mail a check or evenn let me come in and pick my money up. Its been 7months and still dont have my money

      Business Response

      Date: 07/18/2022

      Please accept
      this notice that we are investigating the customer’s concerns. We will respond
      directly to the customer, if applicable, via phone, email, or mail within 15
      days.

    Citi is NOT a BBB Accredited Business.

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