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Business Profile

Bedding

Buffy Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Complaints

This profile includes complaints for Buffy Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Buffy Inc. has 2 locations, listed below.

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    • Buffy Inc.

      120 Walker St Unit 3 New York, NY 10013-4117

    • Buffy Inc.

      265 Canal St Ste 302 New York, NY 10013-6010

    Customer Complaints Summary

    • 68 total complaints in the last 3 years.
    • 39 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company needs to be investigated by the *** . I also had the same issue as a lot of people complaining. The website states that you get a 7 day free trial, I definitely got charged right away. Also I thought I almost was not going to receive the items so I opened a dispute with my card. The dispute got resolved because I did received the items. Then I was not satisfied with the quality so I asked them how I can return the items. They said that I can donate them and as long as I get a receipt I will get a refund. That to me is shady as well, why cant I just return it? When it says clearly on the website that you can for free. Anyways I went ahead and reluctantly returned the items. Showed the receipt and then they said that they couldn't process the refund because of the chargeback and to call my bank. I called my bank they said there is no more charge back and they should be able to refund me fine. This is so shady my bank told me to reopen the dispute and I submitted all the emails I have of them saying they will refund me and me providing proof. They need to send me back my money. ****.

    • Initial Complaint

      Date:05/02/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a buffy cloud cal **** comforter on March 7, 2025. Color ordered was Heirloom silver(dark grey) but was sent bone grey(bright silver). Never opened it. Emailed them on March 23 and April 3 about returning it to which I never received a reply. Although, on April 3, after I sent the email, I received an email as**** how I like the comforter, stating that it should be dark grey in color. Find it insulting that they don't respond to an email about an error on their delivery but they mock me on top of it. Paid about $200 for the comforter. Would accept an exchange for the one I wanted. If possible. But consumers need to know that this company can't be trusted.

    • Initial Complaint

      Date:04/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unknown charge to my credit card from Buffy Inc.

    • Initial Complaint

      Date:04/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i'm reporting the company Buffy they sell comforters and bedsheets online. The website promises to give you a seven day trial once you receive the at your home they promise to not charge you until you finish your seven day trial but they never got back to me and to tell mewhen the seven day trial starts I've already gotten charged for it today and I received the items in the mail yesterday so not seven days.When I tried to email them I was told that they'll get back to me when they're able but it's been over a week so they don't give you a week from the time it arrives they give you a week from the they send it but they don't make that clear and they haven't responded to my efforts to obtain a refund so I had to go tomy bank and file the fraud charge I haven't heard back to them from them to this day and I'm not happy that they don't have a number and I want my money back from them because I already sent the items back in the mail and I already sent them an email saying I don't plan to keep the items.

      Customer Answer

      Date: 04/29/2025

      At this time, I have been contacted directly by Buffy Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

      I was not given opportunity to explain my issue. I provided screenshots of my refund but they are saying they don't see it, but it's there. I also didn't receive a receipt for these refunds so I needed time to contact the store to receive them, but the store is claiming they don't have access to the receipts from that long ago, it's only been three weeks. I contacted customer service but they aren't any help. i don't have the receipt but the refund shows on the receipt for the items on the original receipt but CVS is REFUSING TO ACCEPT that response. I find this to be unresolved due to their lack of flexibility and would like them to take a second look.

       

       

      Sincerely,

      ******* *******

      Customer Answer

      Date: 06/02/2025

      Better Business Bureau:

      At this time, I have not been contacted by Buffy Inc. regarding complaint ID ********.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:03/27/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ordered a comforter from them several years ago, and loved it, so I ordered the same one again on 3/13/2025. The company promised an 8 day free trial, with no payment until the trial ends. I received the comforter on 3/24/2025, and it was nothing even close to the advertised item, or the comforter I purchased from them previously. It was very thin, flimsy, and cheaply made. The instructions on website were to email them for returns, but no one responded to 3 emails. Then, I find out that I was charged the full purchase price of $203.51, on the day I ordered, 3/13/2025! This is NOT what was promised.

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my disappointment with the Cloud Comforter I purchased, which was delivered on November 29th. Initially, I was very pleased with the product. However, after an extended period of use, I recently washed it according to the provided instructions using Seventh Generation non-abrasive detergent. Unfortunately, the comforter emerged from the wash looking extremely worn and tattered, as if it had been used for ten years.I immediately contacted customer service via email on February 22nd but did not receive a response within the promised 1-2 business days. I followed up with another email on February 28th and finally received a response on March 4th from *******, who informed me that I am outside of the 50-day warranty period. However, no explanation was provided for why the comforter deteriorated so significantly after just one ******* a loyal customer who has purchased multiple sheet sets, pillows, and comforters from Buffy since 2020, I am deeply disappointed by this experience. This is the first time I have encountered such an issue with customer service. I kindly request either a refund or a replacement for the defective comforter. I have attached pictures for your reference and hope that someone from your team can review them and offer a satisfactory resolution.

      Customer Answer

      Date: 03/29/2025

      Better Business Bureau:

      At this time, I have not been contacted by Buffy Inc. regarding complaint ID ********.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:02/26/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business sold me a product claiming 7 years of usefulness and it became damaged after normal use for 4 months. I am seeking a full refund or replacement product from the company and am not receiving a response.

      Customer Answer

      Date: 02/27/2025

      I want to withdraw this complaint. Thanks 
       

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My concern is that this company is operating under false pretenses and all customers should be warned and deterred from shopping here. I ordered my first order ever with this company on 12/2/2024. I ordered two items: Breeze Sheet Set/ Size: Sandstone / King x1 - $164.25 and Breeze Duvet Cover Size: Gray Stripe / King/Cal King - $119.25, totaling $300.50 after discounts and tax. I received one of the items on 12/9, which would make my 50-day return window for that item 1/28/2025. I received the second item on 1/18/2025 (they previously reached out about this item being on back order), which would make that return window early March. I initiated my return for both items on 1/24/2025. I followed up on 2/1/2025 because their delayed response now concerned me about the first items return window. They did not follow up until today (2/3) stating I would need to donate the items to start a refund. This makes no sense at all. Per their own return policy on their website, I am entitled to a FREE return for which they need to provide me two return labels since they shipped my order in two separate boxes. Furthermore, they provide a number on their website that is inoperable. This merchandise is unused and unboxed, and they are attempting to circumvent their own return policy by 1) ************************ 2) Providing no contact information other than one email address, and most importantly 3) IGNORING their own refund policy. I followed all instructions and have been more than patient.

    • Initial Complaint

      Date:01/31/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Summary: Buffy Inc. failed to deliver my order and has been unresponsive to my multiple attempts to resolve the issue.Details:I placed an order for a comforter from ************************** on January 13, 2025, with standard ground shipping (3-5 days). When my order had not arrived after the expected delivery window, I contacted Buffy customer service. About a week later, they responded, saying my order had shipped and provided a **** tracking number.However, the tracking status has remained unchanged since January 16, 2025. The **** system states that "a delivery date will be provided when **** receives the package meaning the package has not actually entered their system. Despite multiple follow-ups, Buffy has failed to provide any resolution or proof that my order has been shipped.Additionally, the customer service phone number listed online is disconnected, making it impossible to reach a representative by phone. My emails have gone unanswered since their initial *********** this point, I have paid for a product I have not received and have been ignored by their customer service team.

    • Initial Complaint

      Date:01/29/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As others have reported, I did not receive the complimentary 7-day trial as advertised. I was charged the full amount before the order even shipped. I have tried contacting Buffy via email but have not received a response. I've also called the number on their website dozens of times but the call is almost immediately disconnected. One of the pillows received has a defect (hole). Both pillows are barely filled and the cover is loose. The comforter does not fit a California King bed as stated. The quilt we ordered feels cheap and slides off the bed. It also does not fit a California king as advertised. I had read some good reviews from reputable sources but failed to read consumer reviews complaining of issues with returns and getting charged before they were supposed to. I regret not doing my full due diligence on this company before placing an order for such a large amount. I'm just hoping they choose to make things right.

      Customer Answer

      Date: 02/24/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Buffy Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ****** *****

    Buffy Inc. is NOT a BBB Accredited Business.

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