Bedding
Buffy Inc.This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Bedding.
Complaints
This profile includes complaints for Buffy Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 68 total complaints in the last 3 years.
- 39 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/15/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/25/24 I paid $218.44 for a duvet cover and fitted sheet. On 8/28 I was told my sheets would be restocked in mid November and told I could only wait or swap for a different color. I chose to wait. On 11/12 I asked when my sheets would be shipped, 11/13 I was told they would now restock in mid December. I asked about a refund and was told that is not an option unless I receive my sheets and return them during the trial period, effectively meaning I cannot have a refund nor can I have my product. On 12/15 I asked about my sheets and was told 12/31 my sheets would be in stock. On 1/1/25 I asked if they were restocked. On 1/3/25 I e-mailed the CEO about my frustration and the lack of a refund option after 4 months. On 1/5 I was told I can wait until 2/15, swap colors, or finally get a refund. I was told my refund was processed on 1/5 and that I would get a confirmation e-mail and that my funds would be returned in 3-5 business days. I did not receive any e-mail or refund after 5 business days. I sent a follow up e-mail regarding my refund this morning. I am concerned that this business is relying on people forgetting about orders that they take over 5 months to fulfill and never offering refunds, allowing them to keep money without proving their product and I am also concerned they may be fraudulent about refunding their customers.Initial Complaint
Date:01/14/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Purchased a duvet set and sheet set from this company at the beginning of December. Whenever I purchased these items the website stated I would be receiving them in 7-10 business days. I received my Duvet in that time however never received my sheets. I have made several attempts in the past few weeks through instagram messenger and email to get into contact with customer services. They finally reached out and let me know that the sheets I had chosen were sold out and would not be back in stock until January 15th. I responded to let them know I would not be waiting for that and would like a refund. They have now refused to respond to any of my attempts at getting a refund for a product I never received.Customer Answer
Date: 01/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ******
Initial Complaint
Date:01/07/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made the purchase and order for the Cloud Comforter on Black Friday 24. It is currently January 25 and they have delayed my comforter 3 times already. The first time, they gave me options to 1) Wait for them to restock Dec 20th 2) Swap to another color. I chose to wait. 1 week goes by I ask for an update. Now they tell me they have to restock Dec 31st. Okay.. This week I ask for another update and they tell me that their restock has once again been delayed and to expect an update the week of 01/06.I am not the only person experiencing this issue. Please take a look at all of their social media accounts or any review websites related to this company. Clearly they are charging people and not delivering the product.Customer Answer
Date: 02/01/2025
Better Business Bureau:
At this time, my complaint, ID ******** regarding Buffy Inc. has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*********** *******Initial Complaint
Date:01/03/2025
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered bedding (comforter and sheets) from Buffy on 11/28 which both items were listed in stock on their website. At the bottom of the email it stated, "Your order will ship via *********** or **** on the next business day, and arrive within 3-5 business days". My card was charged on December 6th for items that never arrived and the company does not have a customer support phone number to speak with a real person. I sent the company an email on 12/10 asking for a status of my order which they responded the items had sold out and would be back in stock mid December. When I went onto their site on 12/10 it showed the items I had ordered as in stock and ready to ship. I asked their customer service team why items were falsely listed in stock which they never answered. On 12/26 I received an email the items would be back in stock on 12/29. Buffy has yet to respond to my latest emails asking if the items have shipped and not offered to refund my money. This business needs to be shut down.Initial Complaint
Date:01/02/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Phone number on website doesnt work. Tried several times. Emailed company several times for a refund for the cloud comforter at ******************************* with no answer. Website says you can return free with no charge. No contact from the business. I feel this website is a scam.Initial Complaint
Date:12/19/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a comforter 11/24. Buffy issued tracking that same day, but the item never moved ***** **********************). I asked on 12/4 why there was no movement, to which they lied and said it was moving but not being scanned. I told them that was incorrect, as I work in logistics, and this shipment was clearly never picked up. They then said they would reship and confirmed my address. I asked for tracking for a week and they never responded to any email I sent ever again. There was a 7 day free trial on this product, but they fully charged me 7 days after PURCHASE, not after receipt of the item. So I have been fully charged, I have never received any product, and they are refusing to respond to anything. I chose to do a social media comment search and this is the case for many, many "customers" who have been ripped off by them. I am filing this complaint officially to warn others of their scam to fully charge and never provide under the guise of a "trial period". I am issuing a charge back with my credit card company as well to try to recoup my money.Customer Answer
Date: 01/12/2025
At this time, I have been contacted directly by Buffy Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
The business stated they cannot refund due to the existing credit card chargeback.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* *****
Customer Answer
Date: 02/23/2025
Better Business Bureau:
At this time, I have not been contacted by Buffy Inc. regarding complaint ID ********.However, my credit card company has resolved the issue and found the chargeback in my favor.
Sincerely,
******* *****Initial Complaint
Date:12/11/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is twice now that i've ordered something and then received an email 8 days later that it's "out of stock" when it does not show out of stock on the website. They know they don't have their product and are still selling it "to be received at a later date when it is in stock" but they take your money anyway. They also offer a "7 day trial period" that begins when the alleged item SHIPS.Initial Complaint
Date:11/25/2024
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They never sent the order but they charged my account. I want a refund BuffyOrder #****** We got your order!We got your order!Now sit back, relax, and get ready to be super (okay, duper) comfy.Check Order Status Order #****** Item Qty Price Cloud ComforterCloud Comforter Size: Heirloom Silver / King/Cal King x1 $235 $176.25 Subtotal $235 Discount - $58.75 Shipping FREE ************ State Tax $8.81 Cass County Tax $0.88 Fargo City Tax $3.53 Total $189.47 Shipping and Billing Ship to:***** ******** ****************************************************************** Bill to:***** ******** ****************************************************************** Your order will ship via *********** or **** on the next business day, and arrive within 3-5 business days. Our shipping notifications will keep you in the loop!**Due to COVID-19, orders are shipping with delays.Common Questions Free Trial Hold When you place your order, we place a hold on your card to make sure your payment method is valid and can be charged once the trial period is over. This temporary hold may appear as "pending" or "processing." Please note the free trial is not applicable for orders using Shop Pay at checkout.We will complete the charge of $189.47 USD on Monday, November 18, 2024, after your trial ends.Customer Answer
Date: 12/20/2024
Better Business Bureau:
At this time, I have not been contacted by Buffy Inc. regarding complaint ID ********. I also did not receive any product from Buffy Inc.
Sincerely,
***** ********Initial Complaint
Date:11/25/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** I bought this sheet set from Buffy and didnt receive it Buffy is entirely blaming on theft and told me to file police report. I contacted ********* and was told they cant file police report when its unsure that its theft or not Id like full refund to be issuedInitial Complaint
Date:11/25/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi! :) I ordered a comforter with this company and it said it would ship the same day. I received a message after saying the item JUST sold out, and offering if I either wanted to wait until December for the item or select another color. I replied and asked which colors were available, but never heard back. I requested a refund but have not heard back - also, the item is still listed on their website as ready-to-ship.Can you please help me a get a refund here? I can also file a dispute with my bank if that's easier, but wanted to file something here because people noted this was happening to them on a *********** (*******************************************************************************************************************************), and it seems like something the company is using in place of pre-orders for certain colors of their product.Thank you for your attention to this matter!Customer Answer
Date: 12/19/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding Buffy Inc. has been resolved. They issued me a full refund(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
******* *******
Buffy Inc. is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.