Business Profile
Boots
Thursday Boot CompanyThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Boots.
Reviews
Customer Review Ratings
1.04/5 stars
Average of 25 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJohn M
Date: 05/16/2024
2 starsJohn M
Date: 05/16/2024
Ordered a pair of Cowboy boots. They were the Adobe ones. Immediately disappointed with the look and the fit was terrible. I ordered my exact size and was swimming in them. I contacted customer support to ask about a refund or at least exchange (they were bought on sale) She responded with there was nothing she could do as they were bought discounted. BS boots, second pair of shoes Ive ordered now. The first shoes were returned and refunded. This second time, no go.Thursday Boot Company
Date: 07/05/2024
Hello, ****. While we understand where you are coming from, we clearly communicated that the items we sold on the warehouse sale are final and cannot be returned or exchanged. We would like to see what we can do for you. If you could kindly send our team a follow-up message, we'll be more than happy to provide any recommendations that could help you.Review frombernie l
Date: 03/22/2024
1 starFraudulent tactics in regards to factory seconds. I have been a Thursday Boot owner for years. I ordered two pairs of women's sneakers a week apart for my wife and daughter. One was near perfect and the other was flat out used. Stains in the treads wearing out of the soles and major creases in the leather. It took numerous emails back and forth to finally get a refund. They had stated that factory seconds can include previously tried on shoes. I sent pictures upon pictures between the two pairs and the difference was very noticeable. So basically , they had me return these and will no doubt send them to someone else. I have 4 pairs of Thursday Boots, and probably indirectly been involved with at least ***** pairs of shoes purchased by friends and family due to my rave reviews. I am shocked that they gave me such a hard time and took no responsibility of knowingly using used shoes to sell as factory seconds. Bottom line, they use DECITFUL tactics in their sales process. I will never buy from them again and I am letting everyone know that the customer service is horrible. In the days of numerous vendors to select from for all types of shoe products it is amazing to me that they did not want any of my future business. Shame on this Company. And the final kicker, they offered a $25 gift card to come back. Total lack of responsibility from Thursday BootReview fromCeleste B
Date: 03/11/2024
1 starDon't order from Thursday if you're an international customer - they'll make you pay for shipping for exchanges and have inaccurate sizes. Will never order again.Review fromElizabeth W
Date: 02/12/2024
1 starElizabeth W
Date: 02/12/2024
Claiming I returned worn boots and refusing me a full refund. I received a pair of Thursdays, tried them on in my living room, took a few steps to look in the mirror, decided I didn't like them, took them off, put them back in the box and mailed them back. I did not wear these boots for more than 1-2 minutes but Thursday is claiming they were returned in worn condition and is only offering me a 50% refund. Are we not allowed to try shoes on? They were returned in the same condition they arrived in, so any issues they are seeing (if there are any) were there to begin with.I am so incredibly disappointed in this company and will never buy anything from them again.Thursday Boot Company
Date: 04/25/2024
**********************. We apologize for the misunderstanding and we are glad that we were able to resolve this for you. If you ever need our assistance again in the future, please don't hesitate to let us know!Review fromSkye S
Date: 02/05/2024
1 starSkye S
Date: 02/05/2024
Ordered a jacket for Christmas. It didnt fit. Tried to exchange sizes but their email responses took so long that they kept becoming sold out. Finally said I would accept a gift card. Mailed the jacket back. It has been over a month and I have not received my gift card or a refund. They will not return my emails. Huge bummer because the jacket was nice and we probably would have purchased more items if not for the incompetent service.Thursday Boot Company
Date: 04/25/2024
Hello, ***** Thank you for your feedback. Our colleagues are usually quick with responding to our customer queries and this is not the usual experience we leave our customers with. We will make sure that an improvement is made with our service and ensure that our customers are well taken care of.Please feel free to reach out to us whenever you need help!Review fromMatthew B
Date: 01/12/2024
1 starMatthew B
Date: 01/12/2024
I wish i had read the reviews first. They are refusing a return, and ive already submitted pics. The boots were fine, the shoes are horrible. Even worse, is their attitude. Had i only searched first. The reviews on their site are cherry picked, over all the BBB, and trust pilot reviews. Look elsewhere.*******Thursday Boot Company
Date: 04/25/2024
Hello, *******. To echo out what our colleague has communicated with you, we take quality control very seriously and we make it our priority to look out for our customers. This is why we initially ask for images so we can take a look and help to work on the best solution with you. We wanted to provide you with a speedy service and our customer's cooperation goes a long way. Based on our conversation with you, our colleague has allowed you to return your pair for a full refund as a one time courtesy. Thank you for giving us a try.Review fromCathy M
Date: 12/11/2023
1 starCathy M
Date: 12/11/2023
Buyer beware: I ordered boots from this company on November 26, 2023. On November 27 my credit agency debited my account for the purchase price of $171. Today is December 11, 2023. Two weeks ago Thursday Boots was paid for a product that still hasnt been delivered. I have been communicating with the company via email on their website, and direct text, everyday for a week. Followed the tracking chain, which came to a standstill. Contacted the company theyre using for deliverya second class company Quiet Platforms. They were not able to give a status update for my order. Very unprofessional! ******* I have been communicating with via text keeps me hanging on without a resolution. Very unprofessional and misleading customer service. Either refund the amount debited two weeks ago! Or expedite a new order for delivery with a reputable company, ie. ***** or ***** I have suffered a loss of time and ***** stress trying to track down a product that Ive paid for and in good faith expected to receive. I do 80% of my shopping online. I have never experienced such misleading, uncaring customer service!Thursday Boot Company
Date: 01/12/2024
Good day. We are sorry to read that you've experienced issues with the delivery of your package. While it was still delivered on December 13th, 2023, we wished it could have arrived sooner and the process could have gone smoother than the experience you had. In an effort to make logistic work, especially during this high volume season, we had tried to explore ways of ensuring that packages arrive safely if not on time. We are looking to improve our services and we will do our best to improve the timeliness of deliveries with the help of our partner couriers. We appreciate your patience regarding the matter and we hope to do better in the future.Review fromValerie C
Date: 11/29/2023
1 starValerie C
Date: 11/29/2023
I made a purchase from this company and paid extra for 2 day shipping. Well needless to say I didn't get my item in 2 days. Instead I began receiving emails that i needed to pay more money for shipping. When trying to contact company nobody would answer when I called or reply to my emails until I contacted the bank to get my money back. Then the company replied and *** told me I could get a refund however; now the company is emailing telling I can get a store credit. Why would I want to continue doing business with company that doesn't communicate with you once they get your money. I say that because I called before I placed my order and the gentleman that I spoke with told me sure if I placed my order that day I would receive it in time because it was a gift. Now nobody seems to know who this gentleman is that I spoke with. I wish I had saw previous reviews before my purchase. I've sent photo of the emails I received requesting more money and nothing and on top of everything they have my ****** that I worked really hard to earn and save for this special gift. ****** learned check with BBB before order off a new site.Thursday Boot Company
Date: 01/12/2024
Dear ***************Upon checking our inbox, we have responded to your inquiries on several occasion but never received a reply. Based on the tracking information tied up on your package, all items were delivered to your doorstep on October 18th. They were shipped out on October 16th and was delivered just in time.On your correspondence with us, you claimed that the packages were never delivered and you insisted on a refund to which we granted and issued on November 29th, 2023. Because you claimed that the case was due to a lost package, we had to follow a protocol and could not issue a refund right away but we were more than willing to issue a store credit or a replacement initially until an investigation by *** is initiated.We had submitted a claim with *** for this case. All that we ask is that if the packages shows up, please do let us know so that we may be able to recover them.Review fromJene S
Date: 11/28/2023
1 starJene S
Date: 11/28/2023
They are really taking their time on my return. I cant get my head around whats taking so long. I ordered these boots for my son, but they were too large. So I ordered half size down and he was happy. I returned the too large pair. Well, Im kind of beginning to wonder if I just spend $400+ on nice (but not amazing fyi) boots.Thursday Boot Company
Date: 01/02/2024
Hello, ****! I understand your concern regarding the status of your return and apologies for the delay. Because of the holidays, logistics has been affected as well as warehouse operations. I checked on your return and can confirm that it arrived at our warehouse on November 20th. It can take up to 15 business days once your package has arrived at our warehouse for our team to thoroughly inspect the item and then place it back into our inventory before we can process a refund. According to our record, you have been refunded on December 7th.We strive hard to improve our processes and we assure you that this isn't the usual when it comes to the timeliness of the issuance of refund. We will do our best to make our service much better.If you ever need our assistance in the future, please don't hesitate to let us know!Review fromKaren S.
Date: 09/30/2023
1 starKaren S.
Date: 09/30/2023
EXCESSIVE RETURN REFUND POLICY. Black Matte Legend Boots for $160.00. Sat down in a chair. I took one boot out and put it on my foot. Stood up. The boot was extremely uncomfortable. Immediately sat down. Took the boot off. Placed back in the box. Returned via shipping return directions. Found out too late that their excessive return refund policy is TEN (10) business days. They have now had my money for TEN (10) business days. My credit card had been charged immediately, but not refunded even within their TEN (10) business day rule. Even if they made a more comfortable product, I would not shop this company ever again due to how long they hold onto your refund.Thursday Boot Company
Date: 10/02/2023
**************. We appreciate your feedback. We are doing our best to improve the timing of our returns and exchange process. Regarding the issue you raised, today marks the 10th business day since we received your return, and I can see that a refund was already processed today. Yesterday, we finished the inspection.We wish we could have completed this on your behalf faster than you needed it to be.Usually, we can complete inspections and issue refunds within a few business days. Depending on the volume, this could take a few more days, especially now since the high-volume season has already started.We ask for a 10-business day allowance to sort through all the returns sent to our warehouse, but the ultimate goal is to process them quickly.We are always happy to help our customers by checking the status of their returns and expediting whenever possible to ensure that they are taken care of.Karen S.
Date: 10/05/2023
My return was signed for by *****/Thursday Boot on Monday morning at 10:22 a.m., September 18th, 2023. My order credit card charge had been processed at lightning speed. Unlike that, this company chose to start its leisurely policy of taking TEN (10) business days to process my refund on the following day, which added a second weekend for a total of 15 days before my refund was released. Their response was full of excuses, which are signs of the weak and incompetent! Based on this policy alone, I would never shop Thursday Boot again.
Thursday Boot Company is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.