Reviews

Review Details

• Review fromPat M.

  Date: 02/03/2023

  1 star

  Pat M.

  Date: 02/03/2023

  Purchased Cavalier suede boots for son for Christmas. Within days the suede became unsightly with black patina wherever the foot bent within the boot. Fearing the suede was defective I contacted Thursday. After several e mails and cleaning suggestions using their products the boots looked even worse as the products offered were overkill on an already distressed suede. They claimed it was normal wear and tear not a quality issue. These boots were two weeks out of the box, never worn outside and my son works from home not in a coal mine! I expected an exchange or a cash remediation. What I got was a "courtesy" gift card of $50 to buy another pair of their boots or an exchange for a pair of "seconds" in their inventory. My son decided to take the $50 to resell, they were his boots afterall. He was disappointed and I was embarrassed to have gifted these boots. He will wear them to mow the lawn. $200 boots.... When dealing with a company that wants your satisfaction but stops short of being fair this is the only way to hold them accountable. Don't believe the reviews carefully screened on the website. Do your due diligence. Shop elsewhere!

  Thursday Boot Company

  Date: 04/13/2023

  Hello, Pat. We are sorry to read about what has happened and this is not the experience that we want our customers to be left with. We stand behind the quality of our products and will value our customer's confidence in us even more. We are going to reach out to you as soon as possible to have things reviewed and we will make sure that you are taken care of!

  Pat M.

  Date: 04/14/2023

  Received an e mail from Carlo at Thursday Boot Company today April 14, 2023. This complaint is dated February 3. I think that says it all. I responded and have not heard back.

• Review fromWissam P

  Date: 12/29/2022

  1 star

  Wissam P

  Date: 12/29/2022

  Avoid this company at all costs. Literally a Fraud and Scam company. Purchased my boots off their site just to be told youre on high alert and they refused to ship my boots which is spent $430 on.

  Thursday Boot Company

  Date: 02/20/2023

  Hello, *************We have just recently seen your post and it made us think to change the verbiage on the message that is sent out to customers whose orders are held due to a fraud alert."Thank you for your recent purchase! I want to touch base with you in case the order was not intended. I received a high risk of a fraud alert on your account and need to confirm the phone number associated with this card before shipping it to you."Our sincere apologies concerning this. We are hoping for your kind understanding because the message was meant to notify our customers of the alert flagged by the system we use for their protection. We take the security of our customer's accounts very seriously. We do not intend for our customers to feel accused and the message above is sent out to notify the customer to avoid any financial losses from their end as well as to alert them of any possible threat of fraudulent purchases using their cards and/or accounts.This is not the experience we wish for you to have with us.Following this, we will make an effort to make our process better for our customers. If you ever need our help, please send us a message at ********************************************************** and we will make sure that you are taken care of.

• Review fromOwen W

  Date: 12/11/2022

  1 star

  Owen W

  Date: 12/11/2022

  If you are about to purchase something from Thursday from anywhere other than **********, think twice.1. Shipping would be lengthy. it says 10 business days. It took more than double of the promised time to arrive.2.You need to cover the shipping charge if you want to return/exchange it.3.Im from ****** and ordered two boots directly from Thursday. Overall experience was not that positive.4.Will not purchase from Thursday again for sure if theyve given me $25 gift card. 5. Reviews on Thursday website might have been cherry picked for positive ones only. (Its misleading from my personal opinion).

  Thursday Boot Company

  Date: 02/20/2023

  Hello, *********Thank you so much for posting your feedback here. Reviews like this are very important to us because it tells us what we need to improve on our end so that we can make our products and services better.We do our best to improve the timing of the delivery of our products by having them shipped out on time. Unfortunately, some instances could happen along the way which could cause delays in delivery that are out of our control. We do want our customers to get their orders at the soonest time possible and in the event cases like this arise, we ensure that our customers are updated and work with our delivery partners so that our customers are updated with the whereabouts of their packages.With regards to returns and exchanges, we are still a growing company and while we cannot cover this for our customers in ****** just yet, we have made changes over the past few years to add value to what they invest in us. Up until today, we are still continuously making improvements and getting better.Currently, we can offer free shipping for our customers in ****** for orders amounting to $100 and above. We also cover the cost of shipping out a new pair if our customers choose to proceed with an exchange. In addition to that, our customers also don't have to wait for their returns to reach our warehouse. The moment they send us their tracking numbers, we immediately send out a new pair right away. On top of these, we have also expanded our team of well-trained people who can help customers in getting the best fit possible. Doing this has made a huge impact on the number of customers having to do exchanges over the past few years.Upon reading your feedback, we understand that your overall experience with us wasn't positive and we wished we could have done something to make it better for you. Based on your correspondence with one of our colleagues, we are under the impression that we were able to help you out. It was very warm hearting when you mentioned "I still love my Thursday boots and think these are the best." last January.If there was anything that we missed or anything that we weren't able to address, please do not hesitate to write back to us again and we will make sure that you are taken care of to the best of what we can.For the review that you might have submitted on our website, we are more than happy to check its status for you. Sometimes they do take a bit of time to get published due to the number of reviews we receive in a day. Not to mention they needed to be verified as well. We hope to hear from you at the soonest time possible.

  Thursday Boot Company

  Date: 05/11/2023

  Hello, ****. Thank you so much for posting your feedback here. Reviews like this are very important to us because it tells us what we need to improve on our end so that we can make our products and services better. We do our best to improve the timing of the delivery of our products by having them shipped out on time. Unfortunately, some instances could happen along the way which could cause delays in delivery that are out of our control. We do want our customers to get their orders at the soonest time possible and in the event cases like this arise, we ensure that our customers are updated and work with our delivery partners so that our customers are updated with the whereabouts of their packages. With regards to returns and exchanges, we are still a growing company and while we cannot cover this for our customers in ****** just yet, we have made changes over the past few years to add value to what they invest in **. Up until today, we are still continuously making improvements and getting better. Currently, we can offer free shipping for our customers in ****** for orders amounting to $100 and above. We also cover the cost of shipping out a new pair if our customers choose to proceed with an exchange. In addition to that, our customers also don't have to wait for their returns to reach our warehouse. The moment they send us their tracking numbers, we immediately send out a new pair right away. On top of these, we have also expanded our team of well-trained people who can help customers in getting the best fit possible. Doing this has made a huge impact on the number of customers having to do exchanges over the past few years. Upon reading your feedback, we understand that your overall experience with us wasn't positive and we wished we could have done something to make it better for you. Based on your correspondence with one of our colleagues, we are under the impression that we were able to help you out. It was very warm hearting when you mentioned "I still love my Thursday boots and think these are the best." last January. If there was anything that we missed or anything that we weren't able to address, please do not hesitate to write back to us again and we will make sure that you are taken care of to the best of what we can. For the review that you might have submitted on our website, we are more than happy to check its status for you. Sometimes they do take a bit of time to get published due to the number of reviews we receive in a day. Not to mention they needed to be verified as well. We hope to hear from you at the soonest time possible.

• Review fromTamara M

  Date: 10/26/2022

  1 star

  Tamara M

  Date: 10/26/2022

  I have attempted to leave 2, one-star ratings for this company on their website for the purchase of a pair of women's sneakers, but the company will not post my review. This is just a warning to consumers that while their products may look nice, they are not worth the money and it seems the company itself isn't very honest, which they claim to be. Very disappointed!

  Thursday Boot Company

  Date: 02/20/2023

  Hi, *************Thank you for posting this review.Customer reviews are very important for us because it tells us what to improve with our products and services. We are unsure why your review hasn't been published yet but we do know that some do take a bit of time to get validated due to the volume of reviews we receive in a day.We are more than happy to look into this for you and also take care of your concern with the pair of sneakers that you have purchased from us. We would like to hear your experience with them and know what we can do to help.Please send us a message at ********************************************************** at your soonest convenience and we will take care of you.

• Review fromAlexander W

  Date: 08/03/2022

  1 star

  Alexander W

  Date: 08/03/2022

  I three times reached out asking the simple question of "are their width category on boots are EE or EEE as it I'd listed as EE/EEE" I got responses all three times of the same answe of "it fits both" but that is not how sizing works. I've had issues in the past buying both too big and too small that lead to major issues. I tried reaching out a fourth time and could never get an answer. They just want you to buy it and do not care if it truly fits.

  Thursday Boot Company

  Date: 02/20/2023

  Hello, *******************We understand how getting the best fit possible can be worrisome and our team is more than happy to help with getting you the best recommendation possible. However, to give you the best advice, we would need a bit more information about the shape of your foot and the model you'd like to purchase from us.Also, unless otherwise noted, all mens footwear is listed in our custom Standard width. We do not have a universal sizing standard across brands but ours most closely conforms to a traditional D width. Its also slightly wider in a few areas to make the fit more comfortable. We also recommend the Standard width for customers who commonly purchase E widths.In select models, we offer our wide widths which can accommodate both EE or EEE widths. You could say that our custom sizes are in between both the width range and given that leather naturally stretches and forms to the shape of the wearer's feet over time, a fit that matches your feet is guaranteed as long as the initial fit is snug and doesn't cause too much pressure that it hurts your feet.We are more than willing to work with our customers to get a pair of boots that is truly for them and if you'd like to reach out to us once again for assistance, please don't hesitate to reach out to us via ********************************************************** and we'll make sure that you are taken care of.