Complaints

This profile includes complaints for Bullion Exchanges's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bullion Exchanges

  30 W 47th St Store 1 New York, NY 10036-8602

  
• 

  Bullion Exchanges

  30 West 47th Street, Store 1 New York, NY 10036

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted them about BU condition gold pre 1933 coin containing damage on the rim and black spots in multiple places along the inner side of the rim. They deny owning up to their mistake and say it is BU condition when the pictures shown prove it is not. They do not care to correct the mistake or ammit they are at fault of the incorrect condition item sent from the bought listing. They rather not ammit they messed up and fix the problem they caused and will lock you out of your account on their site when you clearly prove to them they are wrong about the item. They will steal your money and lie to you about the condition of the item and have you pay the price of sending it back to them when they caused the problem that they will not own up to and lie to you about. Be careful, atleast the people i talked to will try and scam you and are commiting fraud.

  

  Business Response

  Date: 06/23/2025

  Thank you for your feedback. We take all concerns seriously and strive to resolve customer matters professionally and transparently.
  
  This case involves the purchase of a $5 Gold Half Eagle Liberty Head - Brilliant Uncirculated (BU) (Random Year). As with all of our pre-1933 gold coins, this item was evaluated by our in-house numismatist, who reviewed the coin based on established industry standards for BU grading. Upon inspection, it was confirmed that the coin met the criteria for BU condition, uncirculated with typical characteristics for the type and era.
  
  While we stand by the accuracy of the product description and condition, we also understand that numismatic evaluations can be subjective. In light of the customer's dissatisfaction, we offered, as a courtesy, to accept a return for a refund, despite our policy that items shipped as described are not eligible for return. This exception was made to ensure a fair resolution.
  
  As outlined in our Terms & Conditions, which were acknowledged at the time of purchase, return shipping costs are the responsibility of the customer when the item matches the listing. Accordingly, a return label was issued and sent to the customer on 6/20/2025, with a request to ship the item back by 6/24/2025. As of 6/23/2025, we have not received tracking updates or any response to our follow-up communications. The item remains in the customers possession.
  
  To clarify, no funds were stolen; the product was delivered and remains with the customer. The item shipped matches the listing description based on professional assessment. Account restrictions were enacted only due to repeated violations of our Terms & Conditions and unconstructive communication, not in retaliation for raising concerns.
  
  We remain willing to complete the refund process upon return of the item, and encourage the customer to utilize the label already provided. If further clarification is needed, we are happy to assist.
  
  

  Customer Answer

  Date: 06/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Still waiting for refund when they have recieved the item back. Do learn better please that the item you sent is not BU condition. Please improve on this and stop scamming people and lying in the condition listed and s******* people over. Please reund the amount since the item was not as marketed since you have it back now or I will contact my bank again. Thanks.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****
  
  
  
  
   
  

  

  Business Response

  Date: 07/10/2025

  We want to clarify that we operate with integrity and transparency, and we do not engage in any deceptive or misleading practices.
  
  As a courtesy, we provided the customer with a prepaid shipping label to return the item. The tracking for this label confirmed that the item arrived back at our facility on 6/26/2025.
  
  Once received, we require additional time to verify the returned coin to ensure it is the same item originally shipped and that it remains in the same condition. This is a standard security measure to protect both parties and ensure the integrity of returns.
  
  We also reached out to the customer to confirm the preferred payment method for the refund, as we were unable to reimburse the original payment method due to the time elapsed. The customer elected to receive an e-check sent to their email address ******************** via the Deluxe platform.
  
  This e-check payment was issued on 7/2/2025, and an additional follow-up email was sent on 7/3/2025 with instructions on how to locate the e-check. In that email, we also invited the customer to call or email us if they needed any further assistance.
  
  To date, we have not received any additional response or inquiry from the customer regarding this matter.
  
  If the customer requires further assistance in locating or depositing the e-check, we encourage them to contact our **************** team directly so we can promptly assist.
  
  

• Initial Complaint

  Date:04/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a bank wire to 'Bullion ******** account on 4/2/2025 at 1030 am for $3195.00 for a 1 oz gold bar. I called Bullion to see if my order was shipped. They are telling me my order was canceled because the funds didn't get to their bank account.They give a 5 day time line to get the funds. I go to my bank and go over the accounts numbers and they sure me that 100% the money went to Bullion account. So i called ********************** and I get some stories Then i get an email that my account was turned over to their refund department. and it would be about 5 days to see the money. The money they said they never received??? So i am worried and don't trust them.Thank you ******* *******

  Customer Answer

  Date: 04/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An order was placed.A check was issued.The check was mailed to NY on Dec 13, 2024. The same day a letter was sent to *************, from western ********The letter was received in ******* Dec 17. 2024. BE denied receiving until Dec 27, 2024.I presented proof, bank cancelled check, that the check was PAID December 24, 2024.When email was received that the check would NOT clear until December 30, 2024, I IMMEDIATELY cancelled the order and requested a refund.The ordered item was received at the **** origin point at 1114 pm EST Dec 30, 2024,4 1/2 days AFTER a request to cancel was received.This fraudulent activity denied me access to my funds to seek a lower priced item while allowing the company to benefit from continued use of MY money without compensation.

  

  Business Response

  Date: 01/28/2025

  We appreciate the opportunity to address this matter and provide clarification regarding the customer's order # *********.
  
  The order was placed on December 5, 2024, with a billing and shipping address of *************************************. Payment was made by check, which was received on December 23, 2024. On the same day, we sent an email to the customer at *********************** confirming receipt of the check and providing an expected clearing date.
  
  On December 27, 2024, the order was processed, and tracking information was generated with **** tracking number **********************. An email was sent to the customer on the same date informing them that the order had been processed and was expected to ship shortly. The tracking information shows that the package became available for pickup at the ******** *********** on January 2, 2025, at 9:41 AM, and was picked up by the customer on January 16, 2025, at 4:16 PM.
  
  We reviewed the customer's claims about requesting to cancel the order. However, our Terms & Conditions, which the customer agreed to at the time of purchase, state that all sales of gold, silver, platinum, and palladium bullion are final due to the volatile nature of the bullion market. Specifically, the cancellation policy states:
  
  "You enter into a legally binding agreement once the order is submitted and confirmed, and you may not cancel or modify the order afterward."
  
  Since the order was processed and the customer accepted the shipment by picking up the package, we are unable to accommodate the request for cancellation or a refund.
  
  We followed our standard operating procedures and provided tracking information to the customer, ensuring full transparency. The customer agreed to the terms of the transaction upon placing the order and proceeded to accept the merchandise for this transaction. As a result, a refund is not due.
  
  If the customer has additional questions or concerns, we are happy to address them directly. 
  

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Most of the respondent's answers confirm the basis of my claim.  The ones that do not are pure fabrication.

  The fabrication, the client did not admit to receiving the check until Dec 27, 2024, AFTER it was PAID Dec 24 and AFTER I requested the order to be cancelled and refunded!

  By their own admission, the company (now) claims to have received the check Dec 23, ten days after mailing/six days after other similarly mailed items, but DID receive cleared payment within 24 hours upon receipt, BUT did not present items purchased, for shipment, until 7 days after receiving cleared payment.

  The company also shows that six days later, including 1 1/2 days of federal holiday time, the package was available for delivery, where it took ten, non-holiday days, to travel the same distance.  The 4 1/2 days (6-1.5) is comparable to the 4 days it took to send a letter mailed the same day to **************

  This clearly demonstrates the company had unauthorized use of my funds by intentionally misleading and delaying delivery with NO basis in FACT.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****
  
  
  
  
   
  

  

  Business Response

  Date: 01/30/2025

  We appreciate the opportunity to further clarify this matter.
  
  There was no unauthorized use of funds, as the customer voluntarily mailed a personal check specifically for order #********* to fulfill this purchase. On 12/18/2024, the customer sent an email confirming that they would send a replacement check to complete the transaction. As a result, the check was received and deposited on 12/23/2024, and an email was sent confirming receipt and the expected clearing date. The customer replied to this email on 12/26/2024, confirming awareness of the processing timeframe.
  
  We clearly state during checkout and in our Terms & Conditions that check payments require 5 to 10 business days to clear. These terms were agreed to by the customer at the time of purchase. Tracking for the order was generated on 12/27/2024 to prepare for shipment once the payment fully cleared and the customer was notified. There was no delay in processing, as these steps follow our standard procedures.
  
  The customer received and accepted the shipment, despite knowing it was associated with this order. As such, a refund is not due. All relevant details were transparently communicated via email.
  
  If the customer requires further clarification, they may review our Terms & Conditions and email communications regarding this order. Additionally, they are welcome to contact us directly for any further questions.
  

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Per documents provided by company, the email from the company, 26 Dec, the ** deposit would be released and products sent UPON clearance of the check.  I "could" cancel the order for a 10% fee.  I documented, via cancelled check, the check was PAID 24 DEC.  The company, by their own documentation is DENYING receipt of payment on the 26.  I checked with the company on the 27th of December and AGAIN they denied receipt of payment.  I immediately requested the order be cancelled and return of the funds paid.

  Three days AFTER requesting order cancellation, 6 days after cleared payment, the order was delivered to 3rd party shipper!  This documents the company had unauthorized use of my funds.  When the items were retrieved, yes I could have refused, but subject to the 10% fee plus return shipping for an order that should have NEVER been shipped.  

  As soon as the company had CLEARED funds, by normal business ethics, they are required to transfer POSSESION of the products to the buyer, (via 3rd party shipper).  This did NOT happen and even threatening to keep the 10% of the order if it was returned.  This demonstrates unethical, abusive. bordering illegal, business practices.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****
  
  
  
  
   
  

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DeliveredOrder date:Mar 24, 2024Order total:US $465.93Order number:************** View order details$2.5 Gold Quarter Eagle Indian Head - Brilliant Uncirculated BU (Random Year)$2.5 Gold Quarter Eagle Indian Head - Brilliant Uncirculated BU (Random Year)Delivered on Wed, Mar 27 Returns not accepted.$2.5 Gold Quarter Eagle Indian Head - Brilliant Uncirculated BU (Random Year)US $465.93 Sold by:bullion.exchanges This coin was sold as a BU uncirculated coin. I sent it to **** and it came back AU cleaned.I sent the coin to PCGS on 10/08/24 They do not offer a return policy.

  

  Business Response

  Date: 12/06/2024

  Thank you for the opportunity to address the situation. The order ************** was processed and shipped on 3/25/2024, and tracking information indicates it was successfully delivered on 3/27/2024.
  
  Our return policy, which is clearly outlined in our Terms and Conditions, state that for any return inquiry, we must be contacted within seven (7) days from the date on which the customer has received the products from us.
  
  Unfortunately, we did not receive any communication or notification of an issue with this coin within the 7-day return window. The customer stated they submitted the coin for grading to PCGS on 10/08/2024, more than six months after the order was delivered. This is outside the time frame in which we are able to address return or exchange requests.
  
  We understand the customers frustration with the grading result, but we were not made aware of any concerns regarding this order within the allowable return period, and we cannot accept returns or process resolutions for items outside our policy guidelines.
  
  Thank you for allowing us to provide this clarification. Please let us know if further information is required.
  

• Initial Complaint

  Date:11/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was never delivered. I have video evidence of package not being delivered despite tracking saying it was delivered. Company is unwilling to help me submit a claim with **** and keeps saying theyve fulfilled their obligation by calling **** and confirming that tracking number did say it was delivered even though it was not.

  

  Business Response

  Date: 12/06/2024

  We appreciate the opportunity to address the customers concerns regarding their order. 
  
  The order ********* was processed and shipped with **** on 11/04/2024, using tracking number **********************. According to **** tracking records, the package was marked as delivered in or at the mailbox at 3:19 PM on November 8, 2024, in ******************
  
  As stated in our Terms and Conditions, which the customer agreed to during the checkout process:
  "Once the item shows that it was delivered per the tracking information, Bullion Exchanges is no longer liable for the package, and it is the customers responsibility from that point forward. Bullion Exchanges will not be responsible for reimbursements or insurance claims on packages that are shown as successfully delivered as addressed."
  
  An investigation was initiated with **** on 11/15/2024 to research the delivery. **** concluded that based on geolocation data, the package appears to have been delivered as stated. The mail carrier physically revisited the residence to rescan the package and confirmed delivery at the correct address.
  
  We filed a claim with **** on the customers behalf unfortunately, **** denied the claim, stating:
  "Based on our initial review, your claim has been denied because our records indicate this package was delivered as addressed."
  
  All available evidence from **** confirms the package was delivered to the correct address, we are unable to further assist. 
  
  Thank you for the opportunity to provide this explanation, and please let us know if further clarification is needed.
  
  

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 1 gram gold bar last May and was informed it would arrive early by June 5, 2024. Its now been 4 days past this date so I initiated a fraud investigation against Bullion Exchange and ******* which I use to buy precious metals from APMEX as well. I already paid ******* during the dispute to lessen further damage to my FICO score since I pay ******* Capitol one Credit Card only after I received my products.

  

  Business Response

  Date: 06/18/2024

  Thank you for the opportunity to address the situation. We received order ***************, PO# ***************, on 05/30/2024 for the 1 gram gold bar. The order was promptly processed and shipped via **** First Class Mail, with tracking number **********************, on 05/31/2024 as confirmed through the ******* platform. 
  
  We received a message on the ******* platform on 6/09/2024 regarding the status of the shipment as it has not yet been delivered. The tracking indicated that the shipment arrived at the *** ********* ******* ************ ****** on 06/04/2024 and then exhibited no additional tracking updates. Unfortunately, since we are not privy to how **** processes shipments in their possession nor do we have control over the speed in which **** delivers, we were unable to provide additional details regarding the status of the shipment. This resulted in an investigation being opened with ***** ** ******************** shipment resurfaced on 06/13/2024. The tracking details on ****.com state Your item was delivered in or at the mailbox at 2:54 pm on June 14, 2024 in ******, *********
  
  **** concluded their investigation on 06/17/2024 and stated:
  
  Tracking shows Delivered, **************** suggests accurate delivery to the location for the package Delivered, In/at Mailbox 6/14/2024. I checked the delivery location, and it is showing the scan at the correct address for Delivery to ******************************. Sorry for the delay.
  
  We have not received further inquiries regarding this matter. If you have any additional questions or require further assistance, please do not hesitate to contact our customer service team.
  
  

• Initial Complaint

  Date:05/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When No filed a complaint, they blocked me and will no longer allow me to see my purchases so I cant make returns. I am in ************** that has thousands of people they have done this to.

  

  Business Response

  Date: 05/28/2024

  Thank you for giving us the opportunity to discuss this matter. According to our records, you declined to accept our Terms and Conditions. We've noticed several statements/messages expressing your dissatisfaction with both Bullion Exchanges and our Terms on various platforms. Despite our attempts to reach out to you via phone to address any concerns or confusion regarding our terms, we unfortunately did not receive a response. Consequently, we have suspended your account with us. If you have any questions about an existing or previous orders, please feel free to contact our customer service team directly at ************ during our business hours, Monday to Friday, from 9 AM to 5 PM ET.

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold 4 ounces of Gold to Bullion Exchanges. On 19 March 2024 they emailed me that payment was coming to me - via US Mail as a paper check for $8,372.00 as I requested.4 Weeks now and I have not received the check for $8,372.00 from them in the mail for the gold I sold them.I want to receive, delivery of, my check for $8,372.00 from them. I have emailed them about this for 2 business days now and I have got no response at all. So now I file complaints and post online about this whenever, wherever, and however I want because I have a trail of evidence any court of competent jurisdiction would find relevant and true.Sent: Tuesday, March 19, 2024 7:05:53 AM To: ... Subject: Bullion Exchanges: Payment sent for Order...

  

  Business Response

  Date: 04/25/2024

  Thank you for the opportunity to address this matter. Our records show that payment of $8,372.00 for P-********* was issued on 3/19/2024. Unfortunately, the check payment was addressed incorrectly and was returned back to our office location on 4/09/2024. 
  
  We responded to all inquiries we received via email. We recommend customers to contact us via phone at ************ during the business hours of Monday to Friday, from 9 AM to 5 PM for an immediate response.
  
  Our customer service team offered alternate forms of payment to guarantee receipt of the payment of $8,372.00 for ***********. However, we received an email from *********************** on 4/10/2024 2:29 PM ET declining this resolution.
  
  On 4/10/2024 4:02 PM ET, an email was sent containing the tracking number for the check payment. The tracking number is **********************. The tracking number displays the following
  
  Your item has been delivered and is available at a PO Box at 2:27 pm on April 16, 2024 in ***********************
  
  We have not receive any additional inquiries regarding this matter. If you require additional assistance, please contact our customer service team.

• Initial Complaint

  Date:03/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There selling fake silver , ******* replica american silver eagle , not a reputable dealer called them and they told me i was a liar.

  

  Business Response

  Date: 04/03/2024

  Thank you for the opportunity to address this matter. We source all of our products from authorized distributors or directly from the Mint of production which guarantees a 100% authentic product. All products are tested with multiple verifiers to confirm the authenticity of all products we receive at our facility. Furthermore, we have in-house professionals who examine the products we receive. Bullion Exchanges is also listed on the US Mint website under Locate a United States Mint bullion coin seller which further verifies that we receive authentic U.S. Mint products.
  
  *****************************************************************
  
  An **** return case was opened for this transaction on 3/25/2024.
  
  We have also received email inquiries from ************************* on 3/26/2024 demanding a full refund for this transaction within 24 hours or Bullion Exchanges will be subject to negative feedback for this purchase.
  
  Our customer service team advised that the product is authentic. Furthermore, our customer service team recommended that the item be taken to a local bullion dealer to have the item further tested to confirm that it is a 999 pure silver 1 oz American eagle.
  
  Since this was an **** transaction, the customer was informed to move all communication onto the **** platform so that **** may have a record of these claims. Since we received several messages requesting a refund, our customer service team stated the following on 3/28/2024 through the **** return case
  
  In order to process a refund for your order, we will need the product returned to our facility. If you wish to return the coin for refund please ship the product to: **************** *** *************************** The return address is for **** shipment only. If you would like to ship using ********** we can provide an alternate address.
  
  Bullion Exchanges is unable to process a refund for a transaction until the item is received back in the same condition it was sent. We have not received any additional inquiries regarding this matter.
  
  

• Initial Complaint

  Date:02/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They excepted an order on the 22nd using my credit card is now 2 February and they have still not to ship out. Ive sent them numerous emails phone calls text messages.

  

  Business Response

  Date: 02/08/2024

  Thank you for the opportunity to address this matter. The order ********* was placed on January 29, **** for the 5 gram Platinum Bar - Argor-Heraeus ***** Fine (In Assay) as shown in the order confirmation and invoice. We can confirm that the order was not placed on January 22, ****.
  
  We received several missed calls on February 2, **** from the number on file, **************. These calls were received outside of our business hours. Our business hours are from Monday to Friday, from 9 AM to 5 PM ET. Our representatives returned the missed calls on February 2, **** at 9:43 AM ET and 12:41 PM ET however, there was no answer, and we left voicemails for the client requesting a callback. We can confirm that we received emails regarding this transaction on January 31, **** and February 2, **** from ************************. All emails were responded to within the same business day they were received.
  
  On all our listings on our website, in the Shipping & Payment section, we state that orders will be shipped within 1 to 5 business days. A shipment confirmation email was sent on February 2, **** confirming that the order ********* was processed and shipped with **** tracking number **********************. The order was processed and shipped within the shipping time frame as stated on our website. The **** tracking number indicates that the shipment was delivered on February 8, ****.
  
  If you require additional assistance, please contact our customer service team via phone during the business hours of Monday to Friday from 9 AM to 5 PM ET.