Reviews
This profile includes reviews for Bullion Exchanges's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 34 Customer Reviews
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Review fromJohn W
Date: 04/18/2025
5 stars*** never had any complaint issues with this company. Ive used several dealers before I found this one. I keep coming back to them because of their prices, their selection, and their speedy shipping. I have recommended them to several of my friends and family. Keep up the good work and Ill be a happy purchaser for a long time.Review fromkenneth m
Date: 04/15/2025
1 starkenneth m
Date: 04/15/2025
Ordered two Dragon 1oz bars in March 14th , have never received or got aknowledgement. Have a invoice and paid for from ****** and access to bullion is blacked . Better serve iand no theft elsewhere
Bullion Exchanges
Date: 04/17/2025
Thank you for your feedback. Wed like to take this opportunity to clarify the details surrounding your recent purchase.Our records show that your last order was placed on March 10, 2025, and a confirmation email was sent to the email address provided at the time of purchase. Your order was processed and shipped on March 11, 2025, and a second email containing your tracking number was sent on the same day. This tracking information was also available through your account on our website: ******************************************** to the tracking provided by ****, your package was successfully delivered to the mailbox at 10:04 AM on March 15, 2025, in *****************If you believe there was an issue with the delivery itself, we recommend contacting **** directly for additional support. Please do not hestitate to contact our customer service team if you have any questions.Review fromlesley k
Date: 04/10/2025
1 starlesley k
Date: 04/10/2025
I have done a great deal of business with this company and was very happy with them, recently i purchased a $6500 order, same name, same address, i had a problem with my E mail, so i informed them and they said everything seemed ok, a few days later, they cancelled my order with some silly excuse that they were protecting me as a customer, and they as a business, Mean while i Dont see who there protecting, When i would pick up my order in the past , With the same address, same name, I would have to show state id, So whats the problem ? And now i notice this must B something new with them.I notice theres Others complaining Exactly the same story, Buyer B ware, its funny how i bought at a good price and when the market price went up, they cancelled with that lame excuse..And the funny thing about all this is they Never Ever got in touch with me, The ONLY communication i received is they were Canceling my order, How convenience for them..! So if your name, address, is the same, and you have to show state id to pick up, Whats the problem ? So thanks bullion exchanges for being sneaky and deceptive..!Bullion Exchanges
Date: 04/17/2025
Thank you for your feedback. We understand your frustration and would like to clarify what occurred regarding your recent ******** with all transactions, every order placed through Bullion Exchanges is reviewed by our ********************* to ensure the security of both our customers and our business. In this case, the risk prevention system we utilize flagged your credit card payment, which resulted in the cancellation of the order. These systems are industry-standard and are not influenced by market movement or pricing.Please note that we do not cancel orders based on changes in the market. Our inventory is hedged at the time of order placement, and price fluctuations do not impact whether an order is processed.Following the cancellation, we reached out and provided you with alternative options to complete your purchase, including submitting a check or wire transfer. However, your response indicated that you no longer wished to continue the transaction and requested that we delete your account.If you have any further questions or need assistance with future transactions, please feel free to reach out to us.Review fromMark D
Date: 03/15/2025
5 starsI have bought several different items with several different orders from this company. All items I received were items that I ordered, all shipments were sent in a timely manner. I will continue to order from this company and will always consider this company when I have purchases to be made. Thank You and keep up the good service you provide.Review fromChristopher S
Date: 03/04/2025
1 starChristopher S
Date: 03/04/2025
Cancelled my order after keeping my credit card payment for four days it was silver at spot on a dip great deal I was screwed out of....excuse was A.I. rejected me was told to link an account but I will be spending my cash elsewhereBullion Exchanges
Date: 03/26/2025
Hi ***********,All orders go through a review by our ********************* before they are processed and fulfilled. Unfortunately, the risk prevention system we use to verify all purchases flagged your credit card payment, and as a result, the order was canceled.Our team reached out to inform you of this and offered the option to submit an alternate payment method, such as a check. However, you declined this option.We understand how this may have been frustrating, and we apologize for any inconvenience. If you have any further questions or need assistance with future transactions, please feel free to reach out to us.Review fromJulius J
Date: 02/22/2025
5 starsBeautiful bullion at decent prices and delivered timely. Will be a customer in futureReview fromStanley M
Date: 02/13/2025
5 starsgreat doing business with company fair prices fast delivery all is good. this was my 3rd purchaseReview fromWilliam Y
Date: 02/05/2025
5 starsGood bullion dealler Good delivery time on your orders great *** productsReview fromJanos G
Date: 02/02/2025
5 starsGreat service, easy to use the website. Only problem I have is that the echeck limit is only 25000$, this limits my purchasesReview fromBryan D
Date: 02/01/2025
5 starsGreat company, I've been a customer for years and never disappointed. Great prices fast shipping
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