Reviews
Customer Review Ratings
Average of 36 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromron l
Date: 08/01/2023
5 starsron l
Date: 08/01/2023
great services!! have got several containers. everything time has been easy!
Boxhub Inc.
Date: 08/15/2023
Hi *** :) We love that we've been able to support you on. multiple occasions. Nothing tickles us more!We'll keep doing our job, and making your container buying experience easy.Looking forward to supporting you in the future!Review fromDavid F
Date: 07/27/2023
5 starsExcellent customer service! Very fast and on time delivery. Definitely will be recommending this company to othersReview fromTracy C
Date: 06/27/2023
1 starTracy C
Date: 06/27/2023
We bought a 40 ft high cube (cost plus transport was over $6500). It was delivered June 16 2022. We then went down south for the winter. When we came back north next June we found a 2"x2" hole in the roof that had been duct taped and painted over. Needless to say it had opened during the winter and our dry box was no longer dry. We contacted their customer service and were told that it's fairly common for their suppliers to do this. REALLY!!!!! We were 11 DAYS out of warranty, so all they will to do is send us a fiberglass patch kit! I WILL NEVER PURCHASE FROM OR RECOMMEND THEIR COMPANY.Boxhub Inc.
Date: 06/29/2023
HI there, Thanks for reaching out. We do guarantee that the container is wind and water tight, in this case, it looks like you purchased a retired unit. While retired units are great options on a budget you can expect some erosion over time. This is generally fixed by getting the container welded, if the holes are big enough, or a fiberglass patch, which it looks like you were offered :) Sometimes depots do "repair" containers, in ways that aren't great. That should be caught by the inspection done by our trucking partners, or the inspection done by you the customer, at the point of delivery. Every customer signs an inspection checklist. However, despite all of these safeguards, things can get in the way of proper inspections, like the depot not allowing the Trucking Partner to inspect the container due to time restrictions, or customers not familiar with containers or how to properly inspect them, for this we offer a 1 year wind and water tight guarantee. It sounds like you were outside of your warranty period but our Customer Success team still offered to resolve your issue. A fiberglass patch would be how we resolve any container hole that fits the size requirement, this ensures the container's wind and water tight expectation :) Feel free to reach out to ********************************** if you have any other questions or concerns.Review fromPaul K
Date: 11/23/2022
5 starsI wrote a 2 star review after I had problem with the delivery. The units were not loaded right and we had to just drop them in the vicinity of where I wanted them. I contacted the salesman and the logistics guy about my problem and they emailed me back right away. They got back to me within a week with a solution, they said to get someone local and they would reimburse me. I had someone local come in with some equipment and turn them and put in proper place. I emailed the the amount I paid to have them moved, and they reimbursed me the amount same day. I would recommend them to anybody looking for containers, thanks for the extra effort.Review fromDread F
Date: 11/10/2022
1 starDread F
Date: 11/10/2022
After researching different shipping container brokers, I contacted Boxhub based on the positive online reviews. I have a challenging location where the container needed to be dropped, and provided Boxhub with the details that included direction of container opening, pictures and measurements of all clearances from ground to above power lines and/or tree limbs. The sales rep indicated it would be no problem and secured payment, which included a $1600 delivery fee. The container arrived on 10/11, with the opening facing the wrong direction and the driver refusing to deliver as agreed upon. Boxhub directed the return of the container while they figured out next steps. Two days later I received an email that detailed Boxhubs delivery policy,which included double the delivery fee for a redelivery due to customer issues. I called and ******************** apologized for their error, secured a redelivery date (10/14), ensured the container opening would be facing correctly, but could not drop the container in the backyard. No additional concessions or options were provided. Boxhub dispatch called on delivery date to say the container could not be delivered and was being rescheduled for 10/17. That date was then changed to 10/18 with the driver arriving to deliver the container at 9PM in a residential neighborhood. Additionally, the driver rolled over our neighbors lawn, broke one of our tree limbs, and required the assistance of my wife and myself to direct the truck into the driveway. To get the container into the driveway, he required me to use my personal Jeep to pull the container off of his flatbed. The container was finally dropped in my driveway at almost 10 PM.While the rep indicated they would not be paying the delivery company because of this, their compensation for me was to give me their sales associates incentive bonus ($100 - $200). It has now been more than two week and we are still waiting on them to contact us for reimbursement as they stated they would.Boxhub Inc.
Date: 06/29/2023
Hi there, Thanks for reaching out :) We'd love to chat about your experience to see how we can improve our delivery flow in the future, and to understand exactly where your pain points occurred. Looking forward to hearing back! ******************Review fromAlfred O
Date: 10/28/2022
5 starsAlfred O
Date: 10/28/2022
I search all over ******** marketplace for a shipping container. I chose this company because they seem legit and professional which was a concern when you are to pay $3300 via credit card to someone over ******** messenger a week before it's supposed to arrive.
They returned my calls sent emails ECT.
The driver was a very likable individual and tried to accommodate me as much as possible. He also stated that he personally checked the unit for quality which was nice. One thing that would be good if the company sales person would have let me know that the driver needed 125' straight to drop the unit and clear his rig. Fortunately we had that otherwise could have been a problem.Boxhub Inc.
Date: 11/07/2022
Hi ******,Thank you for your detailed feedback. We're thrilled you were cautious with buying a shipping container and ultimately chose to place your order through Boxhub. We've passed all your feedback on to the team. Please don't hesitate to reach out if you need anything further from us!With best wishes,Team Boxhub
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.