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Business Profile

Cereal

Catalina Snacks Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cereal.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was automatically charged for an order Id ordered months ago. I tried contacting Catalina through their Contact Us page to no reply. There isnt a number I can call. I cannot contact this company to cancel my order so they are effectively stealing from me every month they do this.

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from them, two minutes later I realized Im allergic to their ingredients, so I reached out two minutes after my order. They just have automated emails I have since emailed them 12 times I called PayPal. They gave me a phone number for Catalina and it is a nonworking number.You cant get in touch with these people

    Customer Answer

    Date: 04/19/2024

    Better Business Bureau:

    At this time, I have not been contacted by Catalina Snacks Inc. regarding complaint ID ********.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:10/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Catalina Snacks offers subscriptions for their products. When my subscription was due to renew, I received an SMS message from the company notifying me and asking if I wanted it to process, delay it or skip it. I chose the option to skip it. The company processed the order anyway. I sent an email to customer service and they would not cancel the order nor refund it. They would not take any responsibility for processing the order that I confirmed on time that I wanted to skip, despite me sending the screenshot as proof. The customer service rep was unhelpful, refused to escalate the matter, and said there was nothing they could do. This is entirely unacceptable. When a customer uses one of the companys provided mechanisms (SMS) to manage their order and the company fails to then manage it properly, the company is in the wrong and is responsible for rectifying the issue with the customer. I am owed the money for this order I did not authorize. And this company is responsible for improving its operations and service.

  • Initial Complaint

    Date:06/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Catalina emailed me saying not to eat the snacks I ordered and paid for and once I provide proof of purchase, which I did and they approved of, they would give me a refund. They never gave me a refund. I have all of the emails saved showing proof that they said they would give me a refund but then they changed their mind and said they wouldnt. Bullshit! Lying assholes!

    Customer Answer

    Date: 07/14/2023

    Better Business Bureau:

    At this time, I have not been contacted by Catalina Snacks Inc. regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have tried to call and email Catalina Crunch for 2 months to cancel my subscription. They will not respond and I keep getting shipments. Their product is not that good and I want to cancel. Is my only option to cancel my credit card? Thank you.

Catalina Snacks Inc. is NOT a BBB Accredited Business.

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