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Business Profile

Clock Dealers

Big Time Clocks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clock Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered clock from them, paid for, it was delivered, but when received determined clock would not work for the purpose intended, and directly related to insufficient details given for online item description. I simply wanted to return the clock shipped to me for refund. I was told by agent on phone to send email for returns to ****************************** I did so, in fact sent 5 emails since Dec 19th, plus left two voice mail messages and as of this date, Jan 4th, ****, not a single response received. My order number is #******. All I want is get response gives instructions to return item and get refund for what I paid for it. It's a terrible business in terms of *****************

  • Initial Complaint

    Date:05/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a replacement remote. Order #****** over a month ago. I have not gotten anything from the company. I have also called and emailed them over a dozen times with no response. Fraud business.

    Business Response

    Date: 05/17/2023

    To whom it May ***************** have contacted our warehouse and requested for this order to be fulfilled immediately. We do apologize for the delay and will investigate the matter immediately. Tracking will be sent directly to our customers email.

    Regards,

    Customer Service

    Customer Answer

    Date: 05/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

    I did receive a remote in the mail but it does not work. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************




     

    Business Response

    Date: 05/18/2023

    To Whom it May ********************* see attached document. The product was delivered and the customers PayPal payment is still on hold/ not released to our account.

    We trust this matter is now resolved.

    Regards,

    Customer Service 

     

Big Time Clocks is NOT a BBB Accredited Business.

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