We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clothing

Aéropostale

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Reviews

This profile includes reviews for Aéropostale's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Aéropostale has 191 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 26 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Carl R

      Date: 02/17/2023

      I tried to return 2 pairs of jeans I purchased online inside of *********** store. There was not a receipt enclosed in the package, but had the order on my phone. I had to call customer service from inside the store to get info to make return. The salesperson recieved the info for the return from the customer service agent & entered the transaction into the register. The information entered was "not found", so the store was unable to process the return. I was in the store physically and this location was unable to process my return. A transaction override wasn't offered by customer service or the salesperson. I've never experienced a store that couldn't return their own merchandise inside the store purchased online. Aeropostale doesn't make it easy or convenient to return merchandise. There seems to be a disconnect between customer service and the *********** store. **************** offered to send me a return label by **** I'm going to keep the jeans, but in the future I will no longer shop at this establishment.

    • Tiffany R

      Date: 12/22/2022

      I placed an order on 11/28 and they claimed the order was lost in the mail. They claimed they shipped it out again and it was supposedly lost again. Ive been fighting for a month trying to get my refund of $103.72. The customer service is horrible. They keep hanging up the phone. This is the worst place to shop. DO NOT GIVE THEM YOUR MONEY!!! Run!!!

    • Lena V

      Date: 12/09/2022

      The companies "policies" is the worst I have ever dealt with. This is my first time and will be my last ordering from your company. I have no stores near me, so I had to order online in order to purchase your products. I tried to chat twice and both times got disconnected before it could be finished, so I called customer service (supposedly there is no record of the call) and the agent placed my exchange order for me because some of the items didn't fit. I was told that it would be price matched because when I purchased the items they were cheaper. The price match was not done. So, not only do I have to pay for return shipping, but I can't even get them at the same price? Very poor customer service.

    • Brunilda R

      Date: 11/17/2022

      I bought a puffer jacket fir my son and after using it 2 times the zipper broke. Very poor quality that why price is low.

    • Erika K

      Date: 10/20/2022

      Ive been waiting 3 weeks for a refund to process and aero is still refusing to return my money for an order that they claim was lost in their own warehouse during shipping they refuse to return my money issue a credit or even ship the item i paid for over a month ago THEIFS

    • Heide E

      Date: 08/16/2022

      I ordered clothing online and paid extra money for it to be delivered faster and got it a week later. I called customer service and they did not care. I will never shop with them again. If you cannot provide a service then dont offer it . Stop taking the extra money . I could have just had my clothes shipped in regular business days . They just ******* me over and god knows how many others. They are horrible.

    Aéropostale is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.