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Business Profile

Clothing

Ann Taylor

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Ann Taylor's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ann Taylor has 140 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Ann Taylor

      7 Times Sq Fl 15 New York, NY 10036-6524

    • Ann Taylor

      1459 Broadway New York, NY 10036

    • Ann Taylor

      498 Red Apple Ct Ste 280 Central Vly, NY 10917-6619

    • Ann Taylor Loft

      95 N Moorland Rd Ste C16 Brookfield, WI 53005-6053

    • Ann Taylor

      416 S Stratford Rd Ste 700 Winston Salem, NC 27103-1878

    Customer Complaints Summary

    • 163 total complaints in the last 3 years.
    • 43 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 16, 2022, I placed Order# ************, which included an order for a front slit sheath dress, size 2 petite, in color hibiscus. The dress arrived in used condition, with deodorant stains on it, as it had been worn. The dress also looked nothing like what was pictured on Ann Taylor's website. Ann Taylor committed deceptive trade practice and provided defective merchandise. I emailed Ann Taylor on July 26, 2022, the day I received the defective dress, asking for a return label, with paid postage, because I would not pay my own $8 to return this defective merchandise, and Ann Taylor did not respond. I want my purchase price refunded for this defective merchandise and I will not pay my own $8 to return this dress.

      Business Response

      Date: 08/05/2022

      Hello

      *************** on behalf of BBB Concern #********. This client reached out regarding an item from an online order which arrived damaged. Upon review the client sent an email into ****** Services on 7/22, and on 7/23 a reply was sent explaining how to return the defective item free of charge. It appears this email was not received by the client, creating the miscommunication. We have followed up with the client again on 8/5 apologizing about the situation, and again advising on how to complete her defective return by mail free of charge. Her online order has also been noted accordingly to ensure she receives a full refund upon returning her item. Thank you.

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I am a cancer Scientist who is a loyal client for Ann Taylor for last 15 years. I came from ***** and loved the Ann Taylor clothing as they were perfect for my petite ****** body shape. Even my LinkedIn pictures (all of them have Ann Taylor clothes on me). I am very disappointed and frustrated that I have to write to you regarding a dispute. I purchased a dress on August 19, 2021 for $117 and paid through my credit card. The store lady in ********** ********** was pressuring me to open a card which I was refusing again and again - firstly I live in ******* ***** and was leaving Cali. Secondly, its just hard for me to manage many cards. She opened the card anyways. I never received the card in the mail. I already paid for the dress through my credit card. She charged both the cards. Now, I am harassed by the debt collectors for $427 amount. This is a very bad situation and harassment. I reached out to the customer service several times and explained to them and its never resolved. How I will ever trust Ann Taylor again and go in the store and buy something for myself? Now, I am calling everyday to the customer service to remind them that I already told them about this dispute. Please advise so that no one should go through this ever again. I can pay $427 from my hard earned money but do you think this will be the justice for me. I have paid a lot of money for all the clothes I bought from Ann Taylor since 2010 snd I am very proud of those clothes. Thank you,*************************, PhD ****** scientific manager - cancer research

      Business Response

      Date: 08/01/2022

      Hello,

      *************** on behalf of BBB Concern #********. This client reached out regarding a billing dispute on their ALL Rewards credit card. This credit card is operated by ************** and in the interest of customer service we reached out to Comenity on behalf of the client to try and resolve. As of today we've received confirmation that the billing dispute was resolved in the client's favor. We've also communicated this to the client directly. Thank you.

    Ann Taylor is NOT a BBB Accredited Business.

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