Clothing
Ann TaylorHeadquarters
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Reviews
This profile includes reviews for Ann Taylor's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 29 Customer Reviews
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Review fromRebecca S
Date: 06/30/2025
1 starI placed an order online. The computer glitched on their end and put in the wrong address. I doubled checked and my address in my account is correct. I called right away to have fixed. They stated that they cannot fix it. The company told me to change my address on *** choice. I tried. *** told me they have to upgrade the status to ground shipping for me to do that. I called loft customer service and I have been on the phone with them for over an hour waiting to talk to a supervisor. They want me to wait it out and see if the time will get delivered. It will not get delivered correctly because the computer put in the wrong address. I will never order from this company again. Buyer beware.Review fromJane T
Date: 06/05/2025
1 starJane T
Date: 06/05/2025
It seems its a very common issue that when placing an on-line order with Ann Taylor and receiving an email confirmation of the order, the next day Ann Taylor sends an email Cancelling the order. One, two or three days later, the item again appears on their site showing that the size is now available, but at a higher price. Ann Taylor plays pricing games with customers. There are many comparable stores available to customers. Stay away from **********************.Ann Taylor
Date: 06/06/2025
We will certainly share ****** concerns with our internal team. Our inventory levels fluctuate frequently during high volumes and promotions which can result in on site availability. Unfortunately, it really isn't possible for us to troubleshoot the concern. However, the feedback will be shared.Review frommichelle h
Date: 06/04/2025
1 starmichelle h
Date: 06/04/2025
I made a purchase, I paid for expedited delivery, which one item did not make, nor was I refunded for the lack of expediting the entire order. I returned some of the items. When I submitted to return, the estimate was $65.94. I didn't want to pay an additional $8.95 for return shipping, since I overpaid for the original shipping which failed to deliver all my items by the date that was promised. I went to the store where I was only refunded $57.89, which they refused to credit by the means in which I paid. I requested my entire account be erased since the company stole the $57.89 for refusing to refund me appropriately and I refuse to ever visit the website or purchase again and now they can't do that.Ann Taylor
Date: 06/06/2025
As a follow up to this review, the order was placed on April 23rd after 3pm EST for expedited shipping. As stated on our website, Orders placed AFTER 3 P.M. EST Monday-Friday and on weekends will be processed on the following business day (business day refers to Monday-Friday, excluding Holidays). The order was delivered on April 25th, so it met the expedited shipping timeframe. Depending on when the order was returned, if it was past 30 days, the customer would receive a merchandise credit on account for the current selling price which may explain why the credit wasnt processed to the original form of payment and for the price paid. It is unclear when the customer went to the store to process the return. Therefore, the company was following our written Return Guidelines. As a courtesy, we have credited the expedited shipping amount. The credit will post within 1-2 business days.Review fromUrsula S
Date: 04/13/2025
4 starsUrsula S
Date: 04/13/2025
I got my first Ann Taylor dress 32 years ago on vagations, Now I life in ** and bought about 19 dresses and other clothes of Ann Taylor.I was satisfied all the time .****** ********.Ann Taylor
Date: 04/16/2025
Thanks ******! We are so pleased to hear you appreciated all that you purchased from Ann Taylor and LOFT over the years. We really appreciate you sharing!Review fromCaroline E
Date: 02/17/2025
2 starsCaroline E
Date: 02/17/2025
Hard to return items. Have to pay for return shipping. Cant return to the Loft. Must have a specific Ann Taylor near you or do all the return work and pay costs.Ann Taylor
Date: 02/18/2025
We are sorry for the frustration. Currently, and as stated on our website, we do charge shipping for returns. We will make sure the feedback will be shared.Review fromMICHELLE S
Date: 11/16/2024
1 starReceived my order today. It was a pair of earrings that arrived broken. It's not surprising because they seemed very poorly made and were not in any way packaged to survive the trip. Initially, I wasn't getting any refund because the return fee was more than my purchase. I had to spend 10 minutes talking to customer service to get the fee waived due to the purchase being completely broken and unuseable. Now I have to spend my time to packup, drive to **** wait in line and return a purchase that arrived completely broken and wait for Loft to give me my return.Review fromTONI P
Date: 11/06/2024
1 starTONI P
Date: 11/06/2024
Loft, part of the Ann **** brands, seems to have a practice of pulling "hot" items from their website when a generous sale occurs. During the mystery sale on 11/5 that I had a 50% off code, an item was suddenly all gone from the website. I contacted customer service via chat and was told the item was out of stock and since there was no waitlist option, it would not be coming back. This morning, when the sale is no longer occurring, I checked the site and wouldn't you know it, the item is back! Available in 10 different sizes in regular length and 8 different sizes in petite length. It doesn't seem plausible that in less than 24 hours that many pairs came back into stock. I contacted customer service via phone and was assured they were really out of stock yesterday. I am very disappointed in these business practices.Ann Taylor
Date: 11/07/2024
We are sorry to hear of any disappointment with a recent LOFT order. When an item sells out, inventory typically is not replenished. However, with newer items, they may be slowly adding inventory. This includes store inventory too, so it is likely that stores updated their inventory for this item as well, which is why it is now showing more available. Of course, the feedback will certainly be shared for internal review.Review fromNancy C
Date: 09/12/2024
1 starNancy C
Date: 09/12/2024
Was in a store that I traveled 45 minutes to get to as I wanted to return an Im I bought online. Saleswoman threw item back to me and refused to take it back. I got item with an award they sent me plus $5.15 plus tax. I called what was supposed to be corporate office and person reordered top, which was now less than I paid and also charged me same amount, although item sold for a lot less. She did send me return sticker and said I would get refund for additional charge when they received item. I told her I wanted to speak to supervisor and she said Id hear from one shortly. Never did. Called again today and got foreign country who I couldnt understand. Wont ever shop here again.Ann Taylor
Date: 09/13/2024
We are sorry to hear of this customers experience. It is not clear what store she is referencing in order to understand why the store refused the return. The only time a return would be refused is if it wasnt from the same brand, we dont accept cross divisional returns, or the return did not meet our Return Practice criteria (past 30 days, no receipt). In addition, the call center processed a quick exchange honoring the original cost. The customer was not charged twice but the return needs to be received at the distribution center for the return credit to be processed. We hope this clarifies what occurred. As a courtesy, we went ahead and processed a credit for the $5.15. Corporate Customer Service **********************/**********************Review fromBrooke W
Date: 09/01/2024
1 starBrooke W
Date: 09/01/2024
They are not honoring their 7 day price adjustment. Ordered $1200 and they won't adjust $25Ann Taylor
Date: 09/03/2024
We're so sorry for any disappointment. We do currently honor price adjustments on merchandise originally purchased at full price within 7 days of purchase. Upon review; it appears the items the client requested an adjustment on were already purchased at a reduced price; which would not make them eligible for an adjustment. As a courtesy though a request was put in to adjust the 2 items the client mentioned to customer service. Once completed the client should receive her adjustment confirmation email.Review fromKlara C
Date: 08/31/2024
1 starKlara C
Date: 08/31/2024
Im writing to express my deep disappointment with the handling of my recent order. I urgently needed a business suit and placed an order on Thursday, paying for overnight shipping to ensure it would arrive on time for an important meeting. When I spoke with customer service on Friday, I was assured that the suit would arrive by the end of the day. However, on Saturday, I was informed that my suit would not arrive until Tuesday. While I appreciate the refund of the $27 overnight shipping fee, this does not address the core issueI needed the suit for a meeting that has now been missed, and I will no longer be in ******* on Tuesday to receive it.This situation has left me without a crucial item for my business meeting, and I am extremely disappointed in the way this has been handled. The inconvenience and the impact on my professional obligations cannot be compensated by the shipping refund alone.I would have expect a more satisfactory resolution to this issue.Ann Taylor
Date: 09/03/2024
We're so sorry to learn of this disappointing experience overall. Upon reviewing this customer's order it appears her order was fulfilled after the *** pickup on the date in question (8/29); which delayed delivery by 1 business day. We make every effort to have our expedited orders delivered within the promised service level, and we apologize we fell short during this recent visit. Our customer service team will also be following up with her as promised to resolve this concern further.
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