Reviews

This profile includes reviews for Ann Taylor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ann Taylor

  7 Times Sq Fl 15 New York, NY 10036-6524

• 

  Ann Taylor

  1459 Broadway New York, NY 10036

• 

  Ann Taylor

  498 Red Apple Ct Ste 280 Central Vly, NY 10917-6619

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  Ann Taylor Loft

  95 N Moorland Rd Ste C16 Brookfield, WI 53005-6053

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  Ann Taylor

  416 S Stratford Rd Ste 700 Winston Salem, NC 27103-1878

Review Details

• Review fromAngela V

  Date: 10/03/2023

  1 star

  Angela V

  Date: 10/03/2023

  I ordered something and a few minutes later realized it wouldnt get here in time and they refuse to cancel my order before the order is even processed. Terrible customer service. Do not shop here ! I loved the loft used to recommend to all my friends and family we will never shop here again.

  Ann Taylor

  Date: 10/05/2023

  We are sorry for the disappointment ******. Once an order is submitted, there is a short period of time where it can be canceled. Unfortunately, it was not possible to successfully cancel your order and we are truly sorry. Your feedback will be shared.

• Review fromKristie C

  Date: 09/14/2023

  1 star

  Kristie C

  Date: 09/14/2023

  I used PayPal to pay for an order recently. After I authorized the payment, the website glitched and I couldn't place the order. This happened several times and I moved to my computer in case it was a mobile issue. It was not. It occurred several more times and I was finally able to send my order through. Well to my surprise, all those authorizations went through- 14 of them!!!!! I have been trying for 5 days now to get them to release the authorization holds. My order has already shipped, PayPal took them off on their side, but Loft WILL NOT remove them on their side. First I get, this can take 10 business days... Well it overdrafted my account so I had no money and was -$400 over... I mean 14 pending transactions will do that!!!! They keep saying my bank has to do it when I talk to a customer service representative then they switch their tone and say they have forwarded my complaint to another department and management has to do this and can release the holds. I have received ZERO contact from "management". So now, days later- the only hold up is Loft, who will not help me!!!! I'm sorry but to lie and say you cannot remove authorization holds, when that IS THE *** of the merchant is absolutely ridiculous. I have been a customer for over 20 years- to be treated like this with no care for any customer, let alone a loyal one... I'm super disappointed and will blast my story everywhere I can. So now bc of a glitch on THEIR WEBSITE... I have no money and no help from them. Thanks for nothing!

  Ann Taylor

  Date: 09/15/2023

  We're so sorry for the frustration overall. Please be advised we did receive notification of this client's concern regarding the multiple authorization holds generated by their repeated order attempts. When reviewing their contact history, it appears we had 2 email addresses on file for this client and 1 was having emails bounced back to us, which may have prevented the client from receiving correspondence. A final email was sent to the client on 9/14 to the updated email advising that unfortunately we do not have a process to expedite the removal of authorization holds. We were able to verify thru PayPal though only a single authorization and charge was showing for the order, and sent the client documentation reflecting that. Outside those steps all authorization holds are typically dropped by a clients bank within 1-5 business days; however these posting times are controlled by the client bank. Clients can elect to dispute any duplicate authorizations with their bank to try to expedite removal as well. Thank you.

• Review fromVera I

  Date: 08/17/2023

  1 star

  Vera I

  Date: 08/17/2023

  After all what is happened with me today, I realised that this store is not safe place to shop, and the staff simply needs the drug checks. Before todays terrifying scene of humiliation, I was noticing too annoying questions about my originality. But I never thought that I will be involved in the assault like it was in the most famous scene Pretty woman with character of *************************. But with me today it was more even embarrassing and, I agree, that I am forgetting forever this cheep discount store with their incredible level of stupidness!! ??

  Ann Taylor

  Date: 08/23/2023

  Hi! Your concerns were received in our corporate office and we are working with our internal teams to further review. We will make sure to follow up with you.Best,Corporate Customer *****************************/**********************

• Review fromJody C

  Date: 07/09/2023

  2 stars

  Jody C

  Date: 07/09/2023

  I’ve been waiting more than 7 days for a refund from returned product and when calling to inquire, I experienced the rudest customer service associate, Brianna. Shame on Ann Taylor for taking so long to issue a refund and the type of behavior with an associate. Won’t shop your brand in the future.

  Ann Taylor

  Date: 07/24/2023

  BBB: RE: ID#****** We are sorry to hear of any disappointment with a recent Online order/return experience. The concerns regarding the agent will be shared for internal review. It appears that a credit was processed on 7/11/23 for the full amount of the purchase to ******.Ann Taylor/LOFT

• Review fromTian P

  Date: 06/15/2023

  1 star

  Tian P

  Date: 06/15/2023

  This is related to my online shopping experience. Ann Taylor mailed a coupon which was invalid. Their customer service had me wait for the longest time in any chat and still could not resolve it. The cloths are always overpriced anyway. Thumbs down AT!!

  Ann Taylor

  Date: 06/16/2023

  We are unable to verify the offer this client is referencing is invalid or if this client was using the offer in the manner it was intended (I.e, threshold, items, etc.). After reviewing the chat, the agent offered to have this client place the order and adjust it for the 20% discount as a courtesy. Therefore, it is unclear how the client is stating there wasnt an attempt to resolve the issue.

• Review fromAsya M

  Date: 04/13/2023

  1 star
  My experience with customer service was beyond below average, I made a purchase in January and returned the unwanted item within the time frame given, with no money received back to me. I contacted them via chat and was told the same thing till this day, "you'll get your money back within 3-7 business days" which of course I'm fine with, only to have a week and a half go by and I've made three more calls that consisted of them trying to say I've done something wrong. They didn't provide any proof of conversation, i.e. e-mail, case number, and apparently their not allowed to give out their i.d (may be true but nonetheless). I've waited for over two months with different Information, false expectations and the hassle of the experience that left me disheartened to the point I can't recommend them, granted giving ***** I might be a one off situation but it might help someone else. Be wary of online shopping with Ann Taylor, If my situation doesn't get fixed I'll be compelled to contact not only my bank but seek other legal avenues.

• Review fromBJ K

  Date: 04/07/2023

  1 star

  BJ K

  Date: 04/07/2023

  I placed an order that sat in “processing” status for 3 weeks. I inquired on 7 different occasions about the order. Not one person was willing to provide any assistance at all. Investigation forms were submitted and I was promised on numerous occasions that someone would reach out to me. No one did. After 3 weeks of waiting and lots of empty promises I attempted to cancel the order only to be told that a cancellation must be done within one hour of the order. I then was told there was no supervisor on call to help. DO NOT place an online order. This was the worst shopping experience and customer service I have ever encountered.

  Ann Taylor

  Date: 04/11/2023

  Dear ******,We are sorry for any delay in receiving a response and resolution to your recent order concern. We will make sure to follow up internally. As of now, we have successfully canceled the order # ************so you will not see a charge and the authorization hold should release shortly from the credit card used for the purchase. As an extension of our apologies, we have also extended a $25 Electronic Gift Certificate to your email address that you may use towards a future Online order either with LOFT.com or AnnTaylor.com. We hope you will give us another opportunity in the near future.Best,Corporate Client Contact Ann Taylor/LOFT

• Review fromBrenda M

  Date: 03/10/2023

  1 star

  Brenda M

  Date: 03/10/2023

  filing complaint with parent ****** company, so they will take better control of their Loft brand. their live chat customer service stinks. Don't purchase from them online- beware they only want to give you a store credit and not give your money back. If you place an order and need to cancel within 24 hours- they will not do it no matter what your reason is. Even though their website acts like it's a possibility. I have been a long time in store customer but when covid hit- I switched over to more ordering online which has proved to be a horrible idea. I have pictures of chats that were not customer friendly....period don't waste your time with any online ordering- just go in to the stores....it's not worth the headache or time. Lesson learned!

  Ann Taylor

  Date: 03/14/2023

  We're so sorry to hear about the disappointing experiences with ****** Services. Please know that isn't the kind of impression we want our associates to leave a client with, and we will ensure this client's contact history is reviewed. Please know any areas of opportunity within ****** Services will be addressed accordingly to improve the client experience. In addition, please know the concerns and feedback regarding our return ************** cancelation policy will be shared accordingly. We're always reviewing these practices and processes, and appreciate the feedback as we continue to strive to meet the needs of our clientele.

• Review fromKelley O.

  Date: 02/07/2023

  1 star

  Kelley O.

  Date: 02/07/2023

  I purchased a suit from Ann Taylor in store on January 15th at full price. I subsequently saw that Ann Taylor was having a 20% off suits promotion 2/3-2/7, within the 30 day return window. I called the main customer service line on 2/6 to request a price adjustment, and was told I needed to call the actual store where I purchased the suit for service. I called the actual store on 2/7, and was told that price adjustments were only honored for 7 days after purchase, under the reasoning that products were constantly under various sales and promotions. While I follow the logic of this policy for most items, it doesnt make sense for suiting, which rarely goes on sale. When looking at suiting, the policy instead only seems like a way to rip off customers. Im disappointed in this policy, as well as Ann Taylors disjointed online vs. store customer service operations. A suit is a significant investment, and Ive owned several from Ann Taylor over the last 15 years Ive been working. Unless a resolution or better explanation can be provided, I wont be buying one at Ann Taylor again.

  Ann Taylor

  Date: 02/09/2023

  It is never our intent to disappoint our clients; however, our Price Adjustment policy is stated on our website, receipts and at our cashwrap for client visibility. We have included the link and statement below for reference. While we value client feedback it is also important that we apply our guidelines consistently for all clients. The client’s recent purchase did not qualify for a Price Adjustment according to our written practice. However, we will certainly share the feedback for further consideration. ******************************************
   
  What is your price adjustment policy?
  Price adjustments are not eligible on special promotions, including %'s off (e.g., 25%, 40%, and 50% etc.) and $'s off. One price adjustment for merchandise purchased at full-price, which has been marked down for the first time, may be made within 7 days from the original date of purchase. Please note, our stores are not able to process price adjustments for online orders.

  Kelley O.

  Date: 02/09/2023

  Please address your disjointed customer service operations, and any plans to improve.