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Business Profile

Clothing

Brooks Brothers

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Brooks Brothers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brooks Brothers has 92 locations, listed below.

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    Customer Review Ratings

    1

    Average of 14 Customer Reviews

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    Review Details

    • thomas G

      Date: 12/20/2023

      Ordered three shirts for my son with two day shipping for Christmas. The website said the good were in stock and I paid extra for the shipping. After two days I called the customer service department and they said it had not shipped yet from the vendor (Obviously they lied about it being in stock). They told me the two days is only applicable once it ships and they don't know when it will ship. They also can't cancel the order so now I will get the goods after Christmas and pay extra for the shipping only to return it. Poor company, poor quality, poor service

    • Williams A

      Date: 11/21/2023

      Even though their clothing is somewhat quality, do not buy online nor trust their returns policy , it has been 22 days since I returned merchandise purchased at the airport store. I followed all the instructions to return the items. I have been confirmed that the items were received. Yet 22 days since that confirmation and they have not processed the result for over $240. If you email them , you only get an auto reply saying they are waiting for management approval no call backs no follow up. They will just keep your money. No apologies nor a call from their HQ . I have called several times and the answer is the same ! Thieves is what they are !!!!

    • Adam B.

      Date: 12/23/2022

      Responded to a marketing email on December 21 advertising delivery before Christmas with paid overnight shipping. Placed order. Evening of 22nd, I called for status. Was told that it is scheduled to ship on December 24th. Requested cancellation. They refused. Now I have to go *****************, then wait for the stuff to arrive on December 26th and return it.

    • Abby F

      Date: 12/17/2022

      Worst company to deal with. Ordered a shirt 11/25/2022. The website did not state back order, out of stock, waitlist, etc. Indicated that it was available. As of today, the shirt still has not arrived. Contacted customer service and spent over an hour and a half on the phone to find out why it will take over a month to a receive a shirt that was available on line. First customer service rep was pleasant (*****) and tried her best to fix the problem. Her supervisor ***** was horrible! Unapologetic, curt, and rude! She was robotic stating the facts: shirt isn't available and will ship Christmas day. My email from Brooks Brothers states the shirt is shipping on the 23rd. So erroneous information again and a MONTH after ordering The tracking number that is on my account doesn't exist at *****. The supervisor said that it would ship Christmas Day but couldn't guarantee that either.
      Transparency from a company is important. Brooks Brothers is anything but transparent. To imply a product is available on their website when, in fact, it is not is deceitful. To suggest to customers, if you order a product from us, you will get in a timely fashion is false. Had I know it would have taken over a month to receive the item ordered, I would have not ordered it!
      Brooks Brothers use to be an upstanding company with great customer service and a loyal following. Definitely not the same company or business that it used to be. This will be my last time ordering from them.

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