Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I ordered my daughters uniform on June 8th, 2022. I ordered the uniform right away and all her teammates have started to get theirs except for my daughter which have a tournament soon and needs the uniform. My order number is ******. Their site says the order will be recieved in 3-4 weeks(look it up and also isn't it odd alot of folks complaining about their shipping times? Their site should say shipping could be between 4-8 weeks). Well guess what ? Today is July 18th and I've been emailing their customer service about the status and I keep getting the same answer. They will check with their fulfillment center over and over again and promise a shipping date of the 15th which never came. I paid $211.85 and ***** in shipping included. I expect a supervisor to fulfill my order by the 19th and ship it over night free of charge! This has been the worst ordering experience in my life. I have attached the chat transcripts of the repeated sorries but never we will get this shipped over night to you for the convienance and a free $50 gift card the minimum.

  Business Response

  Date: 07/23/2022

  To whom it may concern,

  Unfortunately the customers order was delayed due to a shipping issue, we expedited what we could of the customer order and shipped all available items on 7/18. The remaining item on the customers order is expected to ship by 7/25-7/27.
  

  Customer Answer

  Date: 08/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   Hello,

   

  With the screen capture attached. I got most of my order except for a pair of grey shorts which is now being pushed back til september 6th. Can I get Capelli to ship ASAP these shorts are part of her uniform ? Thank you. 

   

  AJ 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Customer Answer

  Date: 08/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I need it sooner. How can we make this happen ? As you can see the dates have changed multiple times. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business Response

  Date: 08/23/2022

  To Whom It May ***************************** we have experienced a delay with the remaining item on the customers orders, and we have notified the customer as well as all effected customers that the items are on back-order. Per our fulfillment center they are expected to ship by 9/6