Complaints

This profile includes complaints for Intermix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Intermix has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Intermix

  1440 Broadway Fl 5 New York, NY 10018-2385

• 

  Intermix

  841 W Armitage Ave Chicago, IL 60614-4328

• 

  Intermix

  40 East Delaware Place Chicago, IL 60611

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 20, 2023, I purchased a pair of boots from intermixonline.com. They were final sale. I had no occasion to use them, and as they were final sale, I did not open them until early in April. When I opened them, I found a SINGLE boot! Not a pair. I called the customer service, and they said ********************** had changed ownership, and that I was to email ************************************************* I did so, on ****, ****, and ****. No response. I called intermix, and they told me that since ownership had changed, I had to use this email address, but that they would also put me on a call back list. They promised a phone call in 72h - that was ****. Still, nothing. I have not had any response other than blanket statements referring me to this email address, and no resolution after paying nearly $400 for ONE boot. Please assist in any way possible.

  Customer Answer

  Date: 05/19/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Intermix regarding complaint ID ********. 
  
  Sincerely,
  
  *******************
  

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an Intermix e-gift card on August 13, 2022 in the amount of $200 that states clearly "never expires." Intermix is no longer accepting gift cards. I cannot seem to get a hold of anyone to receive a full refund. Intermix has already not honored an e-gift card in the past (due to "technical glitches on their end that couldn't be resolved"). I'm fed up with this company stealing customers' money.

  Customer Answer

  Date: 05/15/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Intermix regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Intermix, a company that I have been buying from for years. The merchandise came not as merchandised or described (very large, poor quality, etc) so I worked with customer service to return it. I returned three items, and they said they were going to refund me for one of the items. They kept the other two items without refunding me or honoring a merchandise credit. I have been trying to resolve this for months and the current support team sent the following email. However, there is no one responding to that email and I fear that my money is lost entirely. This is not a satisfactory response or resolution from a business making millions of dollars a year.Email from Intermix:Due to a change in ownership and technology platform on Monday, March 27, 2023, any items returned that were purchased prior to Monday, March 27, 2023, need to please contact ************************************************* This will connect you with the proper team who can further assist with your inquiry.

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Intermix for their failure to comply with their advertised return policy. Specifically, I purchased a Balmain blazer online on March 26 (Order number ******) and attempted to return it within the timeframe outlined in the company's return policy. However, Intermix has refused to accept my return, despite it being in compliance with their policy.I have followed up on my return request via email, phone calls, and in-store visits, but have had no success in resolving the issue. The SOHO and Flatiron stores were closed and the *** store, which is open, refused to accept the return. Additionally, Intermix did not provide me with a return label in the shipping box or any information on where to return the item. Furthermore, my order could not be located online.In my communication with customer service, specifically ***** via email at ************************************************ and phone at ************** (btw, this phone number had been busying in past 2 weeks), I was informed that the company recently underwent a change in ownership and technology platform. As a result, they are unable to process returns, exchanges, or refunds through the current ownership. Instead, I was given the email address of ************************************************* contact person: *********************, his title: Project Director, ****************** phone number ************** ?for my return. However, despite multiple attempts to contact them, I have not received a response till today.At this point, I am still waiting to return the Balmain blazer and receive a refund of $4,240.69. I believe that Intermix has violated their advertised return policy and has made it impossible for me to return the item and receive a refund.Thank you for your attention to this matter.

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from Intermixonline that was delivered to me on 3/7/23. Their return policy states: ? All returns received within the 30-day window will be refunded via your original payment method. ******************************************************** I attempted to issue a return today, on the 30th day. and received a message stating Due to a change in ownership and technology platform on Monday, March 27, 2023, any full priced items returned that were purchased prior to Monday, March 27, 2023, will not be eligible for a refund. For more information, please contact ************************************************* We understand that this is unexpected and sincerely apologize for the inconvenience. Please note that any items purchased on or after March 27, 2023, will be governed by the original return policy, with full refunds to original form of payment for items returned within 30 days of purchase.

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intermix sent me a $300 promotional gift card to be used on any item, no purchase minimum. On October 3, 2022, I applied it toward a purchase of two items, (each item individually costing more than $300). I returned one item and kept the other. Intermix only issued a partial refund for the item I returned, deducting the entire value of the gift card. In asking for clarification and escalating the issue I was told the value of the gift card was non-refundable. The $300 gift card should still apply to the $435 item I kept. I should receive a full refund for $471 sweater, not a partial $219.21 refund.

• Initial Complaint

  Date:10/27/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order with intermix.com on October 12th. I used a $100 promotional gift card and the boots were discounted 20%. I was sent the incorrect item. I called to have the correct item sent to me and to send the incorrect item back and was told to just reorder it and hopefully Id get it. They sent me the wrong item and I want an exchange for the item I had originally ordered in the method I ordered it in.

  Customer Answer

  Date: 11/20/2022

  At this time, I have been contacted directly by Intermix regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

  Business contacted me and refunded my forms of payment.  However I asked to be sent the correct boots which I ordered and paid for and that was never done.  I followed up with customer service to try to obtain the correct item and business said they had no way of verifying if the item I ordered would be correct or if the correct item was pictured on their website.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *************************

  Customer Answer

  Date: 03/06/2023

  Company refunded me after I sent back the incorrect item.  They would not replace the item with the correct one or confirm if I was able to get the correct item pictured on there website. 

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first time I ordered from Intermix, they took nearly 2 months to respond that they were cancelling my order (after numerous attempts in requesting status). As an apology, they sent a $150 gift card. I used this gift card to order a few items, one of them was a pair of earrings. They sent me the incorrect pair - and after calling them to try to exchange, they said that I could not exchange them so I was forced to return them. I also tried to re-order thinking I would get the correct pair, but the earrings were sold out. Instead of providing me with the full refund, they gave me a partial refund, conveniently keeping $150 for themselves. This sounds like complete fraud - what seemed to be a nice gesture of providing a gift card was more like an enticement for people to order more items, knowing that there will be an issue with the order (I wish I saw the reviews before ordering) and subsequently keeping more money for themselves. In addition, they say the gift card is NON-REFUNDABLE - so this means that I cannot use the gift card again! So imagine that, penalized yet again. This is absolutely horrific business practice and really something should be done. This online business has so many terrible reviews - and I unfortunately experienced why. I will never be shopping here again. They should remember that there are many other competitors - so customer service is PARAMOUNT. I expect more from you Intermix.

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company does not comply with their advertised return policy. They have not refunded me for an item I returned in compliance with their advertised return policy. It has been one month since the return was delivered to them (verified by *** tracking). They say that refunds can take up to 14 days to process, but were two weeks beyond that now. I called customer service to inquire about my refund one week ago and the customer service rep confirmed they received the return July 22 as my tracking showed but told me They must be delayed processing it. Keep waiting. I still have not been refunded and a quick online search shows this is a common issue with this company for many other customers. They also failed to meet their advertised processing and shipping times by several weeks, which is why I had to return the item to begin with (it did not arrive before I needed it). I attempted to cancel the order before the item even shipped to me since it did not ship within their advertised time. Because of that I knew it would not be delivered when I needed it, but when I called customer service and attempted to cancel the order they told me they were unable to cancel it because it was processing and told me i could return it upon receipt. They didnt even ship the item to me until a week after I made that request. This botched order was my second attempt to give them my business. My first order with them was cancelled but they never informed me. It took three phone calls to customer service over several weeks before they finally informed me my order was cancelled. They are clearly inept and potential customers should be aware of the risks from doing business with them. I am still awaiting my $131.57 refund.

  Customer Answer

  Date: 09/20/2022

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Intermix has been resolved. The business never contacted me or updated me on the status of my refund, but they did finally apply it and refund my money on Sept.12. This still falls way outside of their advertised return policy, and there was no attempt by the business to explain the latency or to make it right with me. Im also convinced I never would have received a refund had I not filed a BBB complaint.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ***** for taxes. There are no taxes on clothing in *******. When I called the representative advised I would have to call back to get a refund AFTER I received my purchase. She said if I did not call back I would not receive the money back. This is illegal, they cannot keep tax money from someone when the state they live in doesnt have taxes on those items bought. She further advised it was an issue with the system and nothing could be done about it. This needs to be fixed as people not paying attention are being charged and not refunded. Also, I should not have to wait for a refund for my taxes, that never should have been charged, after having paid, simply because I havent received the items yet. This should not be happening to begin with.

  Customer Answer

  Date: 09/04/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Intermix regarding complaint ID ********.
  
  Sincerely,
  
  ***********************