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Business Profile

Coffee Brewing

Nespresso USA
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Nespresso USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nespresso USA has 9 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 32 Customer Reviews

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    Review Details

    • Laura W.

      Date: 10/05/2022

      I ordered a nespresso machine as a gift. I needed to give the gift on Sept 25th so I placed my order on September 9th. Shipping was delayed but I finally received my package on Sept 18th. I wrapped it and gifted it on Sept 25th. When opened, I discovered they had shipped the wrong color machine. I called customer service immediately only to start a several week long process of jumping through hoops and being lied to. It took 4 days just to get the return label to spend back the incorrect machine. I am now on my fourth call to customer service over a three week span and I still do not have my correct machine despite the fact they have had the original wrong machine for a week. I am so tired of being told by their customer service reps how frustrating my experience must be, yes very frustrating. Why in the world have I had to go through so much effort on my end to fix a mistake Nespresso made. Absolute worst customer service I have ever dealt with in my life.

    • Cynthia S.

      Date: 09/28/2022

      Nesspresso website *** has no ability to search any product. The chat is usually unavailable even during business hours. Called the 800 number the rep took a tone with me because I wanted to speak to a supervisor. Put me on hold and told me "this will be a lengthy process" as she continued to interrupt hold every 30 sec to ask if I still wanted to hold; after 15 min or so she requested to take my e mail. The first thing I requested from her was an email contact for customer service. That is not something ********************** does. No email contact available. I will add that one should NEVER participate in a Nespresso survey. It is NOT a survey it is a *************** time ****.

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