We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Compounding Pharmacy

Mixlab, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** literally spent thousands of dollars on pet medications for my dog who cant swallow pills after he was damaged by veterinary clinic in *********** thats a whole different kettle illegal fish in the meantime the dogs arent supposed to come with signatures they promised me that would not happen because Im not always around when hes in the hospital and yet theres always a signature required Ive got at least $1000 worth of medication to have leaked and dribbled over the edge wiped out the name of the drug and the dosage oops they told me they fix that too and **** the pharmacist whos been very kind and very polite promised me these things would keep happening the people that answer the phones are not very bright but the gentleman who fills the prescriptions is and he told me theyre not supposed to put that on there and this morning I got a dingdong dingdong for my dogs medication at the door and he wanted to see my drivers license Im 58 years old **** was trying to reach somebody to find out whats going on with no response I would like a refund for at least $700 with the medications you cant read the label I have no idea whats in the bottle Im happy with an RMA paid for by the company to send them back to them at their chosen location for a full refund thank you

    Business Response

    Date: 10/06/2023

    Hi ***, I want to apologize for any inconvenience. That label you shared from back in August does look hard to read, I'm so sorry about that. Our bottles do have stoppers to help prevent this from happening but I recognize that accidents can happen. Since you reached out to us directly, I was also told that our team put tape over your *********** label to provide extra protection. Because the medication you order is a controlled substance, it requires a signature at delivery for compliance. Hope you understand and thank you for choosing Mixlab!

  • Initial Complaint

    Date:11/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vet ordered marbofloxacin from this lab, we usually use Wedgewood, a long time reputable lab. On an original phone inquiry prior to ordering the product I asked the ingredients and all they said was it's a different formula than Wedgewood. I have since been asking for a list of ingredients, each time receiving a vague response via email, for example "sweetener" is not a named ingredient but a general term. at one point the email said it contained maropitant, which is actually a completely different medicine, it's anti-nausea, not antibiotic! It is a compounded flavored liquid. I want to know exactly how it was made and the detailed ingredients, as well as if it meets the following criteria the way Wedgewood consistent quality does: use *** registered manufacturers for APIs ********************** Ingredients)Exceed USP guidelines for pharmacies related to inspection and testing of incoming materials

    Business Response

    Date: 11/21/2022

    Hi ******, We apologize for any communication difficulties or confusion! It pains me whenever our customers don't receive the 5-star experience we are known for. Our team has tried to get in contact with you a few times but have not been able to reach you on the phone. Additionally, we've sent you the ingredient list a few times now, so hopefully this has helped! At Mixlab, we compound using only USP-and pharmaceutical- grade chemicals. We source ingredients from ****facilities and are also ****-accredited. We take quality very seriously. If there is anything else we can help with, please don't hesitate to reach out to our team.

    Customer Answer

    Date: 11/22/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     I asked for a an itemized list of ingredients to be posted here in response to my request. Your response does not contain any information regarding that matter.  It seems very shady that you cannot provide this list here.  Please provide a detailed list of ingredients and how the medication is processed.   

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

    Business Response

    Date: 12/05/2022

    Hi - we have provided the client a list of ingredients multiple times - please see attached conversations. We also provided it again here on BBB but the complaint is still marked as open. There isn't much more we can do as we have answered multiple times.

    Customer Answer

    Date: 12/09/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    This is the last notification I received from you, so I responded as unsatisfactory info from business.  I decided to check today since I had not heard back from you, and I see the business noted something on Dec 5 and I am no longer able to respond.

     

    Since it says there is no next step, what does one do if they are unsatisfied?  it doesn't matter how many times the company responded if they did not release the info I am requesting, even though they think it is sufficient.  I explained the reasoning in my last reply which the complaint gave me opportunity to.

     

    Thanks for any help you can provide in resolving this matter.

     

    ************************;  

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

Mixlab, Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.