Reviews
This profile includes reviews for The Avon Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 8 Customer Reviews
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Review fromkim or o
Date: 07/07/2025
1 starIf I could leave ZERO stars, I would! Placed an order 6/20/25... web site shows 3 days to "ship orders"...6/27/25 I receive a tracking number.....today is 7/7/25 and THIS STILL HAS NOT SHIPPED. It is sitting in their warehouse. When you call customer service, they are useless, mentioning they are having their system upgraded, and have NO CLUE as to when it will actually be picked up by ***. What is the point of sending an email saying the order shipped along with a tracking number if that is not the case? And naturally they WILL NOT let you cancel the order. I will NEVER order from them again.Review fromLacey H
Date: 07/07/2025
1 starAvon canceled my order without notifying me - it just showed as canceled when I signed in to the webpage. Responses to my emails about the status of my order prior to order cancellation were unhelpful; at one point I was told my order had shipped but no tracking information was provided. When I called for information I was left on hold for an hour (after a 15-minute quoted wait time) before I had to hang up. I was finally able to chat with a representative (after a 20-minute wait) and got no explanation other than issues with their warehouse.Review fromGlynis M
Date: 06/20/2025
1 starIf I could have selected "0" stars I would! The free shipping incentive is a scam. I don't order from Avon regularly because of the shipping cost and the minimum for free shipping is $60. Which is rather high compared to other companies. I received an email stating "***** received free shipping! I order thru ****** and once I go thru the check out process with ****** - usually it brings me back to the check out section of the vendor's website. This time it directly placed the order. Never showing the area to enter the coupon code. This is the second time this happened to me- I stopped ordering from Avon for a couple of years because of it. They trick you with click and bait distracting discount tactics in to ordering with the free shipping and hit you with the $8.00 shipping anyway. I contacted customer service several times and was told once order is placed it cannot be changed or cancelled. They suggested I refuse the order or return it. Either way... I'm out the shipping cost plus my time and energy to return the products. I am truly disappointed and disgusted with this company. I used to sell Avon years ago and it was all about satisfying the customer. That concept has gone down the toilet!! I will not be ordering from Avon again and I suggest to anyone who is interested in ordering from them to be extremely careful when placing an order. Watch for the hidden click and bait scams!Review fromLilliana R
Date: 05/28/2025
1 starLilliana R
Date: 05/28/2025
I ordered 70$ worth of products, paid for expedited, and it never arrived. Upon calling Avon ******** service they told me it was due to incomplete address, but that is not accurate. They have my full address, and it's the same one that I use to order elsewhere. They said I would have to wait until the box was returned and then wait up to 2 weeks for a refund. No options for actually correcting their mistake.
The Avon Company
Date: 06/02/2025
To Whom It May Concern, Complaint was advised that a refund in the amount of $69.30 was processed on 6/2/25 to their original form of payment. Avon considers this matter resolved. The Avon CompanyReview fromJo B
Date: 01/20/2025
1 starIf I could have selected "0" stars I would! The free shipping incentive is a scam. I don't order from Avon regularly because of the shipping cost and the minimum for free shipping is $60. Which is rather high compared to other companies. I received an email stating "FREE SHIPPING ON EVERYTHING TODAY ONLY WITH CODE DREAMFS" I is actually a dream. I love the eye and lip liners. In my opinion they are incredible. And they're on sale for $3.99 each. I ordered 6 - and going thru the check out process I was looking for the area to enter the coupon code. I order thru ****** and once I go thru the check out process with ****** - usually it brings me back to the check out section of the vendor's website. This time it directly placed the order. Never showing the area to enter the coupon code. This is the second time this happened to me- I stopped ordering from Avon for a couple of years because of it. They trick you in to ordering with the free shipping and hit you with the $8.00 shipping anyway. I tried contacting customer service and was told once order is placed it cannot be changed or cancelled. They suggested I refuse the order or return it. Either way... I'm out the shipping cost plus my time and energy to return the products. I am truly disgusted with this company. I used to sell Avon years ago and it was all about satisfying the customer. That concept has gone down the toilet!! I will not be ordering from Avon again and I would suggest to anyone who is interested in ordering from them to be extremely careful when placing an order. Watch for the hidden scams!Review fromRonnie Z
Date: 12/03/2024
2 starsI placed an online $80+ order on 12/1/24. I was supposed to receive a "free gift" with a purchase of $75+. Their website was a little difficult to navigate. Their "chat" screen appeared and I was unable to get out of it as it did not offer an option to exit it. It also covered up a good portion of my computer screen. Well, it did not give me the option to order my free gift either. I contacted my Avon **** and she tried unsuccessfully to remedy the situation with customer service. I, too, contacted customer service and they said they could not give me my "free" item. I said you "will not", not that they "could not". This is unacceptable as they are not honoring their offer. Avon used to be a very good and reputable company but to date, I certainly have my doubts.Review fromJan R
Date: 09/11/2024
1 starJuly 18th, I ordered 3 Avon items - 2 Skin So Soft lotions and 1 bubble bath and 1 Shower Gel for a total of $51. I really liked the bubble bath and Shower Gel and gave the lotions as a Birthday gift. I found out from the recipient of the lotions that neither had much of a fragrance. I was unable to phone customer service as I was out of country, but I was able to email customer service within just a few days of receiving the order and tell them of my disappointment and requested a refund for the lotions. I received an email back "Thank you for your email. We have received your comments/questions and we will reply as soon as possible. Thank you! I was away out of the country for personal reasons until three days ago, and was checking on my request for a refund and realized I hadn't gotten a refund nor an email about my refund. Today, Sept 11th, I called the customer service number and was told that I should have called them instead of emailing them - "although emailing them about an issue is an option". I explained why I had to email them - that I was out of the country and could not call. I explained I had gotten an email back stating they received my email. I told them that I never received a follow up email and did not get a refund. They told me too much time had past since I placed the order and they would not refund my money - a supervisor told me the same thing. Even after I explained my situation - NO REFUND. We are talking about less than $30 to resolve an issue for a customer. I will never purchase ********************** again. It used to be a great company but now they do not stand behind their products.Review fromKandane M
Date: 07/05/2023
1 starKandane M
Date: 07/05/2023
I am owed over $1100 in commissions and cannot get paid by avon. I have spoken with customer service, it was escalated and they did absolutely nothing. At this point I just want what is owed to me and I'll go somewhere else. If they don't fix it I will have to take to social media, the news and a lawyer to resolve it.The Avon Company
Date: 07/10/2023
To Whom It May **************** We notified complainant and advised of commission payout details.
Avon considers this matter resolved.
The Avon Company
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