Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* called our office pushing her services. She had stated that she was completing a follow up call. That was impossible as I am the only one at the front office. I stated that I was not waiting on one and she proceeded to talk over me. She asked to talk to our Dentist who was doing dentistry, and she asked for me to write down her phone number. I let her know we were not interested but she kept talking. I disconnected the call as patients were trying to call in. Again she called, and our phone system picked up her call instead of a patient that was trying to get through. At that point she was yelling at me that I had hung up on her. I once again repeated that we were not interested, at this point she was yelling to get her point across as I disconnected the phone again.

  

  Business Response

  Date: 04/30/2025

  
  Hello ******, thank you for bringing this to our attention and sharing your experience. We have already taken action with our team and submitted the request to add your number to our Do Not Contact list. We sincerely apologize to you for any trouble; what you have described is not at all the type of merchant experience we strive to create. Please email us at ***************************************************************************** if there is anything further.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** from Sekure has continued to call for over two weeks almost every day multiple times a day in the most aggressive attempt to make me switch credit processing that I've experienced in over 30 years. Every call he has been told that we are not interested and no thank you. His hyper extreme aggression is absurd in a cold call job. This extraordinarily improper behavior has prompted me to write this review. He has been rude and aggressive with my employees on multiple occasions. I would suggest that no one do business with this company.

  

  Business Response

  Date: 04/28/2025

  Hello ****, thank you for bringing this to our attention. We sincerely apologize to you and your employees for any trouble;this is not at all the type of merchant experience we strive to create. We would like to identify your file so we can review all interactions to take the appropriate steps, including adding your numbers to the Do Not Call list.Unfortunately, we were unable to pull up any account associated with the information provided here. Could you please send an email to ***************************************************************************** indicating the name and/or phone number of the business?

• Initial Complaint

  Date:04/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their representatives use misleading tactics, suggesting previous arrangements with your colleagues when none exist. This false familiarity technique is designed to bypass your normal screening processes.Despite multiple removal requests, they continue contacting you - showing disregard for your clearly stated boundaries and potentially violating telemarketing regulations that require companies to honor do-not-call requests.Their claim of "not selling anything" while clearly pursuing business opportunities is disingenuous at best. This semantic wordplay appears designed to keep you on the line longer.The representative calling back immediately after being asked to stop contacting you shows particularly aggressive behavior that disrespects your time and decision-making authority.Their email response contradicting your actual experience (claiming they haven't reached out excessively) suggests either poor internal communication or deliberate gaslighting.These tactics reflect poorly on their business ethics and respect for potential clients. Companies that need to resort to such aggressive and misleading approaches often have services that cannot stand on their own merits.

  

  Business Response

  Date: 04/09/2025

  Hi ********, thank you for reaching out and letting us know about your negative experience. We sincerely apologize for any trouble to you and we take your feedback very seriously. We would like to look into this immediately and take action but cannot identify your file from the information provided. Could you please email ***************************************************************************** with your business name and contact information so we can review the communications and add your numbers to our Do Not Call list?

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a cold call. They are extremely aggressive. I have explained to them I am not comfortable providing them any information regarding their request to do an analysis on our current merchant account. They are specifically calling about a program that we use here at our *********** they followed up with an email requesting the information, I responded that we are not interested in their services and remove us from their contact list. This resulted in another call to me, and another email asking me again to provide them statements.I, and our company would appreciate no further contact. The entitlement of this sales person is just as bad and the ****** calls insisting I provide them information on our bills.

  

  Business Response

  Date: 04/01/2025

  
  Hello ****, thank you for bringing this to our attention. We sincerely apologize for any trouble to you. Its always our intention to help merchants rather than cause any inconvenience, we will review your file and disposition your numbers to Do Not Call right away. Please email us at ***************************************************************************** if we can assist with anything else.

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** **** ******************* is the information regarding the contact.  I have repeatedly told your employee that I was not interested on the phone.  He was very aggressive and would not take no for an answer.  As with all businesses, we are very busy, and something like this that occurs over and over again is not welcomed.  I feel if I tell someone we are not interested, to not call back, I should not have to deal with an email asking me why, or repeated phone calls and messages.  This is just out of line.
  
   Hi ****,
  Hope all is well, if you don't mind me asking what was holding you back from getting this done seeing as this is a free service and isn't about changing how you do business but just to show you access to corporate rates that you guys are entitled to. The only thing I was missing was a copy of that merchant statement we went over together. To get the numbers out to you. If the numbers that I'm going to send you merit us having another conversation that's great! and if not then, at least you have it as a reference.If you can attach a copy of your merchant statement for the month of January or February, I can have the results back on your desk in 24Hours. Feel free to cover or block out anything you deem is sensitive.
  
  Regards,
  
  **** *******
  
  ****** *******
  
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• Initial Complaint

  Date:03/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company has called and contiues to call my phone to sell their services even though I have asked on numerous ocassions to quit calling. This is unacceptable.

  

  Business Response

  Date: 03/31/2025

  Hello ******, thank you for bringing this to our attention. We sincerely apologize for any trouble to you or your employees. It is always our intention to help merchants rather than cause any inconvenience, so we will review your file and add your number to our Do Not Call list as soon as possible. Please email us at ***************************************************************************** if we can assist with anything else.

  Customer Answer

  Date: 04/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has cold called and emailed multiple times talking to staff and acting like we had a business relationship with them. And that they would do a "merchant analysis" and presented as though we were business partners. They gave no preamble and somehow received my personal phone number and called me there. I request they stop contacting our business altogether and remove all contact info for our business and my personal phone number and block all communication with them. We do not appreciate their aggressive and deceptive tactics to get our company to share our internal business information unsolicited.

  

  Business Response

  Date: 02/18/2025

  Hello *****, we are sorry to see this and would like to investigate any concerns you have. We sincerely apologize for any trouble to you or your employees. It is always our intention to help merchants rather than cause any inconvenience. We will review your file in more detail for training purposes and place your number on the *** list. Please email us at ***************************************************************************** if you have any further concerns and we will follow up with you.

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2 2025 I contacted Sekure to request cancelation as to the service that they provide as it is too costly for our non-profit organization. I requested that we be cancelled immediately. I contacted them several times after that. I have not used their services since that date. Finally on February 2 2025 after several calls they sent me a statement saying that the account was being cancelled but would have to pay an early termination fee of $775.00. I requested that be waved, but was told that was **********************'s fee and they would have to wave that. They have told me that is up Sekure. I just keep getting the run around. I want this cancelled with no additional payments. I have also requested a call back and have not received that. I am at a loss as to what to do. I see simular complaints on your site simular to mine.

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** *****
  
  
  
   
  
  

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They wanted me to join for over a year to process credit cards through them and their partners, to "save" me merchant fees. I told them for a year, we do not process a lot of credit cards. I would pay more in fees to them than what I currently have. I agreed ******. 2 partners charged me more in fees, I requested to cancel in nov/dec 24, they called back in Jan 25, after charging me $300 in fees just to have a service. I have not processed one payment through them. I cancelled today and now it will be additional 735 in fees for early termination. a service I NEVER USED. Big talkers and no follow through.

  Customer Answer

  Date: 01/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ******
  
  
  
   
  
  

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We singed up with Sekure to get better rates on our credit card processing. We have been working with them since July, but finally found a platform that we thought would work for us. We started processing credit cards on November 18th. We had a 45 day trial period with them. I have been requesting to cancel since December 2nd. They sent us a cancellation letter to sign with penalties and they have been "working" to reverse this since December 10th. I just need to cancel and not pay penalties or monthly fees any more.

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:12/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past several years our office has received numerous calls and emails from this company regarding merchant services processing. Our business has declined their services, yet we continue to receive calls and emails requesting processing statements in order to show the savings their services can provide. They have called no less than 12 times this week. Our office requests that all phone, email, mail, or any other form of contact by this company to ours be ceased immediately.

  

  Business Response

  Date: 12/24/2024

  Hello, thank you for bringing this to our attention. We sincerely apologize for any trouble to you or your employees. It is always our intention to help merchants rather than cause any inconvenience, so we will review your file and add your number to our Do Not Call list as soon as possible. Please email us at ***************************************************************************** if we can assist with anything else.