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Business Profile

Credit Cards and Plans

American Express Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Cards and Plans.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for American Express Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Express Company has 268 locations, listed below.

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    Customer Complaints Summary

    • 5,108 total complaints in the last 3 years.
    • 1,759 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased airline tickets that i received a voucher for. Advanced Airlines did not honor the voucher, which i purchased through American Express travel. American express travel confirmed they would refund the travel fare back to my credit card. After many calls and many months they finally confirmed that they would credit my account. All conversations are on a recorded line with AMEX. I still haven't received the refund due to me.Complaint / Case#: *********

      Customer Answer

      Date: 04/14/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding American Express Company has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out to report a critical issue of identity theft involving my personal and financial information. Unauthorized use of my driver's license, Social Security Number, and credit/debit cards has occurred.I seek the urgent support in addressing this matter by facilitating investigations, ensuring the security of my accounts, and assisting in the removal of all fraudulent transactions and inquiries from my records.--------AMEX AC NUMBER:**************** OPENED:03/29/2017---------------

      Business Response

      Date: 03/27/2024

      We responded to the consumer via written correspondence today.

    • Initial Complaint

      Date:03/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      American Express has not reported my credit account balance and it is negatively affecting my credit report. I have contacted them and they have not provided me with sufficient resolution. I would like my account to reflect 0 balance on all of my credit reports.

      Business Response

      Date: 04/03/2024

      American Express mailed our response to the consumer today.

      Customer Answer

      Date: 06/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:03/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Amex lost 2 checks for $1000 each sent to them for payments for my account. They have done NOTHING to investigate what happened to my money. I will be cancelling my accounts after this is resolved

      Business Response

      Date: 04/10/2024

      American Express mailed our response to the consumer today.

    • Initial Complaint

      Date:03/18/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      American Express incorrectly advertised all-inclusive resort on website. The resort had construction taking place, as such was noisy and parts of property blocked off (unable to use). American Express failed to inform customer regarding construction at resort. In addition, assigned hotel room had mold in bathroom and blood stains on bedding. This was a health hazard. Hotel rejects any responsibility. American Express rejects refund of hotel booking. Requesting refund of $1,941.14 due to misadvertisement of hotel and experienced health hazard.

      Business Response

      Date: 03/29/2024

      We responded to the consumer via written correspondence today.

      Customer Answer

      Date: 06/20/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************************



       

    • Initial Complaint

      Date:03/18/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had my Bluebird account through ********************************************* for years and within the past several months I have been trying to add and move funds to the accounts I have with Bluebird and the site continues to state there is an error on their end and to try again. I have tried numerous times and still get this message. I have called numerous times to try and find out what is going with their system and I get a run around and no one speaks clear and understandable English. They're all foreign speaking "reps" that have no clue and cause me to repeat my information over and over again and there's no other way listed to get and get this matter resolved. I need your help to get this resolved. Not only do I have the main account, but my children have "sub" accounts under mine and I can't even add funds to their accounts because of this mess. It is more and more frustrating to try and call their number and get someone that doesn't speak clear English or understand you to try and get your account fixed. This is unacceptable, it's my money and my children's money and I can't even access it. Please help me. They need to provide another way to reach them if they're only going to hire non-clearly speaking reps to handle people's money over the phone. It's sad that it has come to this, but I can not get this resolved and I still can not access my account. PLEASE HELP

      Business Response

      Date: 04/24/2024

      We responded to the customer via written correspondence today.

    • Initial Complaint

      Date:03/18/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saved an AMEX offer to each of my immediate family's 3 credit cards that is supposed to provide a $50 statement credit with each amount of $69.99 or more spent to pay for a direct tv satellite account. I made 2 payments on Feb 17 for $70 each and 1 payment on Mar 1 for $70. All payments were made following the terms and conditions stated in the offer by going to directv.com. I have spoken with AMEX 3-4 times and have explained to them the following:The transactions were for a direct tv satellite account The transactions were made by visiting directv.com and were NOT made through a 3rd party.I have even sent them a screenshot of the Mar 1 transaction showing that the address was www.directv.com/accounts/satellite/billing.I am seeking the $150 in statement credits reflecting the $50 credits for each of the 3 transactions (2 made on my card and one on my son's).

      Customer Answer

      Date: 04/11/2024

      Better Business Bureau:

      At this time, I have not been contacted by American Express Company regarding complaint ID ********.

      Sincerely,

      ******************

      Business Response

      Date: 04/17/2024

      We responded to the consumer via written correspondence today.

      Business Response

      Date: 06/05/2024

      We responded to the consumer via written correspondence today

      Customer Answer

      Date: 06/17/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ******* ***


       

       


    • Initial Complaint

      Date:03/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company Name: AMEX Company Address: **** *** ****** ******** ** ***** Company Phone Number: ************** Account ***********************Amount of Dispute: $2,529.00 Type of Account: Collection/Chargeoff I recently reviewed my credit report and noticed an account that was not reporting accurately. I have a collection on my credit. The consumer reporting agencies need to report all information with complete accuracy. I've attached a copy of my report with this complaint. I'm now requesting you investigate and provide verifiable proof with records showing that this account is mine. If this information cannot be verified I demand this account removed from my credit report. Thank you for your understanding and prompt action.

      Business Response

      Date: 03/22/2024

      We responded to the consumer via written correspondence today.

    • Initial Complaint

      Date:03/13/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened up a business platinum card with the expressed purpose of using it for large inventory purchases. When signing up I was promised 190k points if I spent 15k in the first 3 months. After making my first purchase of 10k and paying it off in full immediately I was told my preset spending limit was 22k. Today I went to purchase another round of inventory for a similar amount and to hit the 15k threshold and my spending limit has been sliced down to a third making it impossible for me to make my purchase or meet my spending 15k to earn the bonus. They have provided no explanation or evidence as to why it was slashed and are purposely limiting me from being able to earn my spending bonus when I have stellar payment and spending history with the company.

      Business Response

      Date: 03/22/2024

      We responded to the consumer via written correspondence today.

    • Initial Complaint

      Date:03/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am no longer liable for this debt as it was settled and paid. Upon agreement of settlement it should have been removed and not flag as negative. Requested contract settlement and never received within 30 days. Should be deleted.

      Business Response

      Date: 03/25/2024

      We responded to the consumer via written correspondence today.

    American Express Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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