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Business Profile

Custom Logo Apparel

Fresh Prints LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Logo Apparel.

Complaints

This profile includes complaints for Fresh Prints LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fresh Prints LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bunch of shirts from this company Fresh Prints LLC. I have pictures showing I specifically stated I wanted embroidery on my shirts. I have started a personal training business which is why I was buying these shirts, to promote my business. I sent them all my designs and had clearly stated I only wanted embroidery, no printing on the shirts. I went back and forth with the man I Lijo who I was speaking with through text and email. Ended up placing the order. Flash forward a few weeks, around September 25th, I received the shirts and they were NOT embroidered. They ended up doing screen printing plus a shirt came ripped. I brought up this matter with the company and Lijo tried to claim he told me they were going to do screen printing which I have proof he never stated that. All he said was they suggest to do screen print on the fabric of shirt that was chosen, to not do embroidery as embroidery would not look good on that fabric. He never confirmed it with me and went to change my order on me WITHOUT my consent. Then a day after I had the shirts, 2 of them ripped from wearing them once. They processed me a partial refund for that. Then another 3 shirts ripped the day after and all they offered was a $17 refund, nothing more. Not only am I completely unhappy with the shirts, now it seems like a shirt rips every single day for absolutely no reason. I paid about $1,000 dollars to them for extremely low quality shirts that rip after wearing them 2 times. That is all I have worn each shirt for so far. 2-3 times each shirts that I kept for myself from the batch. Now they wont respond. I did not pay this company $1,000 dollars for shirts that they changed on me without my consent for more than 7 of them to rip on me after wearing them 2-3 times.

      Business Response

      Date: 10/24/2024

      Hi *****,

      Im sorry we messed up your order. Thanks a lot for chatting with us and for accepting the full refund as a solution. If everythings good on your end, Id appreciate it if you could go ahead and close the complaint.

      If you have any other questions or concerns, Im here and happy to help. I truly hope you'll give us a chance to prove ourselves next time you need merch.

    Fresh Prints LLC is NOT a BBB Accredited Business.

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